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Hospitality Marketing Management 4th Edition

5.0 out of 5 stars 3 customer reviews
ISBN-13: 978-0471469674
ISBN-10: 0471476544
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Editorial Reviews

From the Back Cover

Newly revised and updated with fresh tools and guidance for today's world!

This fully revised and updated Fourth Edition of Hospitality Marketing Management, is in a new, lively, full-color format! Providing readers with plain-language explanations, an abundance of exercises, and solid reinforcement of underlying theory, this new edition continues the book's long-standing tradition of providing students with a practical, applications-oriented approach to exploring the intricacies of marketing in this rapidly growing industry.

Packed with more visual aids than ever, this new edition also includes one-on-one interviews with industry leaders, as well as enhanced coverage of branding, franchising, strategic alliances, and international marketing. The text encourages learning-by-doing, and many chapters feature step-by-step models and processes that readers follow to develop marketing plans, evaluate marketing research, develop sales forecasts, and plan sales presentations, as well as other activities essential to the world of hospitality marketing professionals.

Other new features of this edition include:

  • A new chapter on electronic commerce that focuses on using the Internet as a marketing tool
  • An expanded distribution chapter, including up-to-date information on the pros and cons of franchising
  • A new section on service blueprinting
  • A useful, how-to approach to developing a marketing plan
  • A detailed explanation of budgeting for advertising
  • A new section on "SPIN® Selling," an approach used by many Fortune 500 companies
  • New real-world case studies and samples of actual media plans

Filled with many practical examples balanced across the various hospitality disciplines—lodging, foodservice, travel, and tourism—Hospitality Marketing Management, Fourth Edition gives aspiring hospitality professionals the knowledge, experience, and confidence they will need to meet the challenges of this dynamic and rewarding industry.

About the Author

ROBERT D. REID is Dean of the College of Business and Professor of Hospitality Management and Marketing at James Madison University in Harrisonburg, Virginia.

DAVID C. BOJANIC is Professor of Marketing in the Department of Hotel, Restaurant, and Travel Administration at the University of Massachusetts, Amherst.

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Product Details

  • Hardcover: 640 pages
  • Publisher: Wiley; 4 edition (March 15, 2005)
  • Language: English
  • ISBN-10: 0471476544
  • ISBN-13: 978-0471469674
  • Product Dimensions: 8.8 x 1.2 x 11 inches
  • Shipping Weight: 3.7 pounds
  • Average Customer Review: 5.0 out of 5 stars  See all reviews (3 customer reviews)
  • Amazon Best Sellers Rank: #1,994,078 in Books (See Top 100 in Books)

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Top Customer Reviews

Format: Hardcover Verified Purchase
The book arrived on time, and in very good condition, is very interesting and I recommend it to anyone looking for advise in the hospitality market.
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By Hisham on October 2, 2009
Format: Hardcover Verified Purchase
The book came on time,in a very very very good condition,it does not look used at all.Thank you so much
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Format: Hardcover Verified Purchase
Nice Condition. The only thing can be improved is the shipping time, should do the media mail.
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