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Hotel Front Office Management 5th Edition

3.9 out of 5 stars 8 customer reviews
ISBN-13: 978-0470637524
ISBN-10: 0470637528
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Editorial Reviews

From the Back Cover

The complete guide to running a hotel front office

Hotel Front Office Management uses a human resources approach to cover the unique management and operational challenges in the front offices of today’s hotels and lodging facilities. This Third Edition continues its emphasis on applying theory and management strategies, as well as providing new material on technology’s role in the modernized front office.

Material is logically presented in the order of operations: an overview of lodging hospitality, a tour of the front office, a review of the guest cycle, and an analysis of guest services. Practical features of this new edition include:

  • A new chapter on property management systems to address industry-wide changes
  • Practical case study problems in each chapter
  • Commentaries from hotel front office managers, general managers, and other department managers
  • Articles on the international hotel work force
  • Additional case studies for applying theory and developing problem-solving strategies

Hotel Front Office Management, Third Edition, is an invaluable book for those interested in learning more about the hotel’s front office. --This text refers to the Unbound edition.

About the Author

JAMES A. BARDI, EdD, CHA, is Director of Associate Degree Programs in Hotel, Restaurant, and Institutional Management at Penn State Berks and The World Campus at The Pennsylvania State University. --This text refers to the Unbound edition.
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Product Details

  • Hardcover: 512 pages
  • Publisher: Wiley; 5 edition (November 23, 2010)
  • Language: English
  • ISBN-10: 0470637528
  • ISBN-13: 978-0470637524
  • Product Dimensions: 7.7 x 0.9 x 9.3 inches
  • Shipping Weight: 2 pounds (View shipping rates and policies)
  • Average Customer Review: 3.9 out of 5 stars  See all reviews (8 customer reviews)
  • Amazon Best Sellers Rank: #98,624 in Books (See Top 100 in Books)

Customer Reviews

Top Customer Reviews

Format: Hardcover
One of the worst books I have ever read period! It's full of useless information, and it's not tailored to every property as it should.
Additionally, The book is filled with obsolete sample forms that no one uses (at least myself and those I know within the industry), making the VERY HIGH price inappropriate
In short, this book "could" be used as a theoritical introduction to the Front Office Management at some junior college's hospitality course, but not as a practical guide for hospitality professionals.
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Format: Hardcover Verified Purchase
This is a great book for a novice in the business or a upperclassmen in the major. I like its real-life situational examples. It would be great if the author offered real-life scenarios that managers face every day for the class to discuss; that would be the icing on the cake. Other than that, it's well worth the purchase.
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Format: Hardcover Verified Purchase
Found this textbook to be written like most out there, way to long with confusing wording. The author draws things out that do not need to be. The book is not very concise. I would recommend teachers to find a different textbook to use in class. I would not recommend this book to those looking to learn about Hotel management on their own either.
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Format: Hardcover Verified Purchase
I am a manager at a Days Inn with no schooling for management. This book really helping me with little things I took for granted but implemented.
I would reccomend this to people who have not got Hotel Management training or schooling.
Thanks a lot.
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