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How To Complain For Fun And Profit: The Best Guide Ever To Writing Complaint Letters. Paperback – July 29, 2008
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Top Customer Reviews
Let's face it...it's getting worse every day! When was the last time you had a pleasurable experience with an airline? When was the last time a hotel had your reservation information and accommodations correct? When was the last time a major retail chain in any industry actually met or exceeded your expectations? What did you do about it?
If you are like most people, you were probably really frustrated and put-out but did little or nothing to seek compensation for your troubles. After you read this book, you will be inspired! You will know exactly what to do and how to do it. This book is a road map for how to complain and actually have someone listen!
We recently stayed at a major hotel chain in Seattle. We were miffed because they refused to put a cot in the room for our son to sleep on...something about it being a fire hazard and there was a couch he could use instead. No problem (afterall, I had just finished reading Bruce's book).
When we got home, I fired off my letter to their General Manager, following every piece of Bruce's instruction from the book...within 48 hours of sending the letter, I had received a $500 credit and apology from them. (it really wasn't even that big of an inconvenience...so $500 was really generous!)
This book will make a great gift to all your friends and families as well! Its fun, articulate, and educational all at the same time! I highly recommend!
Thanks to tips from Mr. Indignity on the power of the written word, I was able to write a complaint letter that resulted in a gift card from the management company reimbursing me not only for the full amount of the tow, but an additional $40.00 for my troubles and a special delivery baby gift for our grandbaby.
Thank you Mr. Indignity!
Los Angeles, CA.
While you and I might write a complaint letter because we're irate to the point of exploding, Silverman complains for what appear to be different reasons. His complaint letter are not only an art form but also a sport. He has saved his winning letters all these years, along with notes tracking his success in getting freebies. And he does keep score.
Silverman recently boasted to me, like the complaint champ he is,"Over the course of the past 20 years, I've written dozens and dozens and dozens (!!!) of complaint letters to airlines, hotels, car rental companies, cruise lines, retailers, banks, credit card companies, car dealers, movie theater chains, theatrical producers... and a huge percentage of those letters resulted in me getting something back from them... and the "something" wasn't just an apology! I've gotten free stays at great hotels, first class airplane tickets, cruises... clothing... MONEY... even bananas!"
Now it may be that Silverman has been writing only to those rare senior executives who still give a damn about anything other than their compensation packages. Or it may be that when Silverman began writing to the top people, 20 years ago, we still had a different breed of corporate manager running things, and this has upped his overall kill rate. Besides, who knows what "huge percentage" means?
Even so, Silverman seems to be on to something.Read more ›
Most Recent Customer Reviews
The book came in a timely fashion but it reads as though it was a bunch of gibberish. Could not clearly understand the whole point.Published 1 month ago by MOEMORE
I was really disappointed with this book. Just a collection of complaint letters the author threw in and this becomes a book? Very little in terms of substance. 2 stars.Published on February 20, 2014 by 265XUE
All of Mr. Silverman's complaints were against service industries such as Airlines, Hotels and Restaurants. Most of the service industries he had a relationship with. Mr. Read morePublished on November 10, 2013 by Clark
This $14 book has only two good pieces of advice in writing letters of complaint: 1. always write to a top executive and 2. Read morePublished on October 10, 2010 by Marce
When I read Nancy Coles' review of "How To Complain..." I thought to myself, "wow, if something like that happened to me, what would I do?" So I checked out Amazon to buy the book. Read morePublished on July 28, 2009 by Larry Brill
Some people are meant to be physicians, some are meant to be politicians. Bruce Silverman (aka Mr. Indignity) was meant to be the world's best complainer. Read morePublished on July 23, 2009 by Winston Kotzan