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How to Measure Human Resource Management (3rd Edition) Hardcover – January 16, 2002
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From the Back Cover
Once thought of simply as the place where employee records are kept, today's human resources department has evolved into a manager of human capital. However, HR faces challengesamong them providing necessary services at competitive cost, enhancing productivity, and justifying budgets at a time when outsourcing firms threaten its very existence. Now more than ever, HR needs to position itself as a value-added partner that contributes to the strategic goals of its organization.
This Third Edition of a human resources classic is the only book to provide a proven, quantifiable method for accurately measuring the productivity of all major HR functions. How to Measure Human Resources Management is nothing short of a must-have for HR managersa tool that allows you to gauge the effectiveness of your department and communicate with senior management in the quantitative business language they understand.
Thoroughly revised, this practical guide offers new chapters that show how to measure:
- Intellectual capital
- The effectiveness of the HR Web site: the employee handbook, retirement and benefits information, etc.
- HR call centers and service centers
Now you can accurately measure virtually anything that needs measuring, from a specific task to the way your entire department is organized. You'll see how to support your managerial decisionsfrom how much HR staff is needed to how much to spend on HR serviceswith hard numbers obtained from easy-to-apply formulas and benchmark database examples. Authors Jac Fitz-enz and Barbara Davison expertly demonstrate how you can:
- Evaluate all your human resources activities and costs, including: staffing, training, HRIS services, employee turnover, employee absence control, and the pay and benefits system
- Collect data on costs, time, and the quantity and quality of work
The book includes another new chapter on employee communicationswhich is at the heart of leading the new employeeas well as expanded coverage of the role of technology, now the driving force in HR management. The authors also offer guidance in linking HR activities to business objectives and, ultimately, to the organization's goals. In addition, they examine the future direction of HR and its likely prospects, problems, and payoffs in the new millennium.
Direct, easy-to-follow, and remarkably insightful, How to Measure Human Resources Management is a resource no HR manager can afford to be without.
Protect your HR department and prove its value with a measurement system that works
Is it cost-effective to add staff in a given area? Does a training program have a positive impact on costs and sales? How can you increase employee satisfaction and also benefit the organization? At a time when human resources managers are under great pressure to accurately measure job performance, defend their budgets against outsourcing, and even justify their own existence, answering questions like these is a necessary yet often difficult challenge.
How to Measure Human Resources Management is designed to help HR managers confidently measure all major personnel functions and make tough decisions. From hiring and staffing, to compensation and benefits, to training and development, to employee relations and retention programs and more, you'll see how to better measure and manage overall HR productivity and serviceconfirming your role in giving your company a competitive edge. This completely updated Third Edition of a classic HR text provides a wealth of new information, including:
- Measuring intellectual capital and Web-based HR systems
- Connecting compensation to revenues and expenses
- Keeping management satisfied with the hiring process
- Assessing the value of outsourcing and call centers
- Measuring the effect of leadership and management development
- Understanding the costs of and reasons for absenteeism and turnover
Use How to Measure Human Resources Management to show top management in quantitative terms how the HR function contributes to your company's bottom line.
About the Author
Jac Fitz-enz is an internationally recognized authority on human resource management and is the pioneer of the field of human capital benchmarking and performance measurement. In 1977, Dr. Fitz-enz founded Saratoga Institute, which today publishes one of the world's largest databases of human capital metrics, the Human Capital Benchmarking Report. He has authored five books on human capital management. Dr. Fitz-enz previously held senior human resource posts at major technology and financial services companies in the United States.
Barbara Davison is Principal Consultant with Saratoga Institute. She worked with Dr. Fitz-enz on the original research and development of HR metrics. Ms. Davison has held several director-level HR positions at Motorola and ARA.
Top Customer Reviews
Fitz-enz divides the book to seven parts with the first part of the book (Part 1) focusing on "Why measure HR." These are arranged in 4 chapters that present a compelling picture for using and implementing HR metrics as well as several pointers on implementing viable and effective HR systems.
In each of the subsequent six parts, one of the main functions of human resources is discussed with specific chapters on all relevant HR activities and numerous metrics and detailed examples to demonstrate how to use and apply the metrics. The areas covered include:
Part 2: Hiring and staffing including workforce planning, recruiting and the hiring process.
Part 3: Compensation and benefits divided into a chapter on compensation and another on benefits.
Part 4: Training & development including e-learning; knowledge management; leadership and management development; career management; and organization development.Read more ›
Most Recent Customer Reviews
Excellent update to the book Dr. Jac gave me 20 years ago! Some of his predictions actually materialized!Published 6 months ago by Amazon Customer
This is an awesome book. It helped enhance my knowledge in my HR class a lot. I did an outstanding job in my class. ThanksPublished on August 15, 2013 by Linda
I will never get it. This guy is in a place by himself. Fortunately, you can get a professional to explain the process; it is highly effective for your business.Published on November 23, 2011 by lpvl
Excelente libro para quienes en RRHH debemos demostrar con cifras los logros de nuestra labor.
Esta lleno de buenas ideas para tener una eficiente medida del desempeño... Read more