- Paperback: 288 pages
- Publisher: Prentice Hall Press (April 27, 2004)
- Language: English
- ISBN-10: 073520375X
- ISBN-13: 978-0735203754
- Product Dimensions: 7 x 0.8 x 9.2 inches
- Shipping Weight: 1.2 pounds
- Average Customer Review: 18 customer reviews
- Amazon Best Sellers Rank: #1,145,335 in Books (See Top 100 in Books)
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How to Say it When You Don't Know What to Say: The Right Words For Difficult Times Paperback – May 4, 2004
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"Ms. Kaplan's starting point is that support is always appropriate. Careful listening can be more helpful than gilded sentiments." -- Dallas Morning News, August 1, 2004
"Words as a balm." -- Chicago Tribune, April 25, 2004
ASK AMY recommends: "For more information and inspiration, read How to Say It When You Dont Know What to Say." -- Washington Post, November 28, 2005
About the Author
Robbie Miller Kaplan is a nationally-recognized author and trainer on career communications. Her latest book, "How To Say It® When You Dont Know What To Say: The Right Words for Difficult Times" focuses on a different facet of communications what to say and what to do to provide comfort during times of loss. She is the author of nine books, including: "How to Say It In Your Job Search." She frequently speaks and lectures to corporate, government, and nonprofit organizations.
Top customer reviews
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"How to Say It..." brings to the table an enormous amount of research and some good old common sense about how to respond to those who are suffering. What we learn is not only what and what not to say and how and how not to say it at these often painful times, but what we also begin to understand is why we respond the way we do. What we start to realize is that other people's suffering often makes us uncomfortable at times and therefore we may feel the need to be cheerful or try to "fix" things or to simply ignore the situation entirely.
Ms. Kaplan's book is loaded with great advice, but just as importantly, it gives one the feeling that we've all been through hardships, that we're all in this together, and that we all have the power to be helpful to one another in our times of need. This book is a must-read for clergy, people in health professions and anyone who wants to know how s/he may contribute to the healing process of another.
This is a must-have book for those things we'd rather not think about-- filled with wisdom, resources and practical examples.