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How: Why How We Do Anything Means Everything Hardcover – September 21, 2011
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Guest Review: Daniel H. Pink on How
Daniel H. Pink is the author of the New York Times bestsellers "Drive" and "A Whole New Mind." His books have been translated into 32 languages.
Something's gone wrong.
Our economy has stalled in ways that defy historic precedent. Institutions we once revered we now distrust. Consumers have lost confidence in their prospects as deeply as citizens have lost faith in our politics.
In this remarkable book, Dov Seidman offers one of the most compelling answers I've encountered. Our challenges may seem like end-of-life crises, he says. But "they are really way-of-life crises caused by the nature of the relationships that connect us to our fellow human beings and our planet." In other words, the sense of disarray we feel emerges less from our circumstances than from character. For too long we've allowed "situational values" to trump "sustainable values" – and now we're contending with the aftermath.
The good news is that Seidman, who has applied his philosophy from the executive suite to the factory floor for almost 20 years, offers a path out of the morass. Recalibrating society’s rewards and punishments or tightening its laws and regulations isn't enough. We must return to principle as the foundation of our behavior. "In the twenty-first century," he writes, "principled behavior is the surest path to success and significance in business and life."
One of the many things I like about HOW is that Seidman writes with the sagacity of a philosopher, the acuity of a lawyer, and the practicality of a CEO. (No surprise there. He happens to be all three. He even calls himself "a moral philosopher in a suit.")
In particular, he makes a persuasive case for the comparative advantage of principled behavior.
In a world where competitors can swiftly match your price and mimic your processes, the one remaining source of differentiation is how executives and employees behave. Taking the low road might have been an option in the past. But today -- when technology leaves us morally interconnected and private behavior quickly enters the public record -- the high road is, by far, the better course.
The new, expanded version of Seidman's classic could not arrive at a more opportune moment. Haven't you grown weary of being told that "greed is good" and that some companies are "too big to fail"? Wouldn't it be wonderful to begin hearing that "principle is good" and that some companies "are too sustainable to fail"? That day can arrive – sooner than we suspect -- if all of us rethink our own behavior and heed the wisdom of HOW.
Q&A with the Author
Why is your HOW message today more timely than ever?
All progress now depends on How. We have entered the Era of Behavior. Of course our behavior has always mattered, but in today’s world, it matters more than ever and in ways it never has before. We live in a more connected and interdependent world. Yet we tend to speak about the world in amoral terms. The single most profound implication of an increasingly interconnected world is that it has rendered us ethically, if not morally, interdependent.
How can HOW help us repair our faltering global economy?
Only by getting our "hows" right can we ensure that we are sustainable. This can only be achieved when we are rooted in, and inspired by, sustainable values. The global economic meltdown supplied a perfect, but painful, example of how sustainability cannot be guided by situational values. The economic crash occurred because too many financial companies became disconnected from fundamental values and long-term sustainable thinking. Instead of nurturing sustainable collaborations, banks, lenders, borrowers and shareholders pursued short-term relationships founded on situational values. More than ever we need to get out of this cycle of crises and build long-term success and deep human connections so that we achieve enduring significance in today's globally interconnected world.
What events in the news right now make your message all the more urgent?
The news is frequently dominated by social, political, corporate and environmental crises. In a hyperconnected and interdependent world, local problems quickly metastasize into global ones. The rapid pace and global scale of our problems can make us feel that we're facing existential doom every other day. Whether its global economic turmoil, the BP oil spill, the breakdown of culture at once-respected companies or the recent riots in London, these crises are all caused by human behavior and they can only be solved by changing our behavior. Take the situation currently in Europe where Germany is lending money to Greece for a bailout. It's not just about economics. It's about values. Germany is bailing out Greece on the condition that they behave more responsibly in future and get their Hows right.
So what exactly is HOW?
For many, business and life has always been about the pursuit of What: “What do we do? What’s on the agenda? What do we need to accomplish?” Whats are commodities; they are easily duplicated or reverse-engineered and delivered faster and at a lower cost by someone else.
How is a philosophy. It's a way of thinking about individual and organizational behavior. And How we do what we do – our behavior – has become today’s greatest source of our advantage. In this world, How is no longer a question, but the answer to what ails us as people, institutions, companies, nations. How we behave, how we consume, how we build trust in our relationships and how we relate to others provides us with the power to not just survive, but thrive and endure.
Can you elaborate further on The HOW Report that your company LRN is publishing in the fall?
The results of The How Report, our study of over 5,000 employees working for larger organizations based in the U.S, will have significant implications for CEOs and other business leaders. HOW metrics will provide strong and compelling evidence that the right culture, governance and leadership system can drive sustainable performance and success. The HOW Report demonstrates the correlation between principles and profits in action. We have turned issues like self-governance, values and trust that were once considered "soft" into the hard currency of business.
What's different about the new edition of this book?
John Wiley and Sons decided to republish an expanded edition of HOW based on their belief that the ideas in it are more resonant and relevant than ever and that it intersects with the zeitgeist even more than it did in 2007. I have written a new Preface for this new edition of the book where I attempt to capture all that has occurred on the HOW journey since its original publication and to apply HOW more broadly to the events and dynamics of today’s post-crisis world. In addition, I'm honored that President Bill Clinton contributed a Foreword in which he describes his own journey in being in the "HOW business for the rest of my life."
"Any book endorsed by Bill Clinton has to be worth a look. Across its pages, moral philosopher and LRN founder Seidman argues that in our hyperconnected world, how we do things matters more than ever. The first version of how came out in 2007, but an updated version was recently released on the basis that its teaching are now even more applicable in a post-recession age. Seidman argues that the global downturn demonstrated the interconnectedness of the world in a way that we previously couldn't have begun to fathom, and the need to understand that the way we behave has ramifications for others-near and far. So what are you waiting for"? (Elite Business Magazine)
"My friend Dov Seidman has dedicated his life's work to studying how people conduct their business and their lives. As we settle into the twenty-first century with all of its unique challenges . . . it's clear that people worldwide will rise or fall together. Our mission must be to create a global community of shared responsibilities, shared benefits, and shared values. This new focus will require all of us to think about the how, and to find new ways to take action to solve the global issues that none of us can tackle alone."
—From the Foreword by President Bill Clinton
"Dov Seidman's How is a brilliant social-ethical study. It simplifies for the reader the complexity of vital challenges facing humanity today. Students and teachers alike will profit from reading this book."
—Elie Wiesel, Nobel Peace Laureate
"Dov Seidman basically argues that in our hyperconnected and transparent world, how you do things matters more than ever, because so many more people can now see how you do things, be affected by how you do things, and tell others how you do things on the Internet anytime, for no cost and without restraint . . . and so it must be with us. We need to get back to collaborating the old-fashioned way. That is, people making decisions based on business judgment, experience, prudence, clarity of communications, and thinking about how—not just how much."
—Thomas L. Friedman, New York Times columnist
"A trained moral philosopher, Dov Seidman has built a highly successful business on the theory that in today's wired and transparent global economy, companies that 'outbehave' their competitors ethically will also tend to outperform them financially."
"In his book HOW Mr Seidman explained why he feels behaviour (as opposed to the more fashionable management notions of engagement or motivation) is the key to organisational success….Thought leadership, and big ideas, are rare. But here is a challenging thought for you. Outbehave, outperform, outgreen – or out you go."
–The Financial Times Business Life columnist Stefan Stern
"The book has understandably received a second wind, propelled by the global economic turmoil. Books like Seidman's on the importance of trust and building and strengthening corporate reputation are being heralded as the voices of sanity."
–Economic Times journalist Arati Menon Carroll
"Dov Seidman captures the power that Ray Kroc instilled in us at McDonald’s from the day he opened his first restaurant in 1955—a culture based on values puts the customer first. In today’s world, focusing on the ‘how’ is critical to accelerating momentum. HOW is required reading for anyone seeking enduring success in business or life."
–Jim Skinner, CEO, McDonald’s Corporation
"In HOW, Dov Seidman takes the idea of 'success' even further, redefining it as a quest for significance. Isn't that what we all really want? To have a positive impact, to make a difference, to excel? To do that you have to achieve significance, and Seidman brilliantly shows you HOW. This book will change your life in profound ways."
–Author Marcus Buckingham
"Dov Seidman's book introduces you to the world of how in a way that will revolutionize the way you think about, assess, and experience success."
–Former Chief Learning Officer, Goldman Sachs and former head of leadership development at GE, Steve Kerr
Top Customer Reviews
Some of it reads like a painfully long-winded poster about motivation meant to adorn the walls of some disproportionately self-important middle-management guy, some of it is genuinely pointless stuff that basically just involves offering up terms everyone uses (such as the word "how") and then counting it as an original contribution amenable to the purpose of the book (whatever that might be), some of it is just name and term dropping like quoting Kierkegaard wildly out of context or calling connections "synapses", and some of it is just intellectual drool that should not have survived longer than 30 seconds on any editor's desk.
I groaned out loud when he claimed that good moral behavior is important because the internet makes our conduct well-known to everyone around us, and I got sick to my stomach on the REPEATED instances in which he tried to depict corporations as morally inclined institutions committed to good moral conduct more than anything else. The constant name-dropping, the references to himself as a moral philosopher, and the general insinuation that his co-opting of the word "how" was somehow an awe-inspiring philosophical accomplishment turned what would have otherwise been a boring and stupid book into a book I genuinely despised. I could go on. This book is pure trash.
I'm ordinarily quite loathe to quit a book, especially a short book like this one, but I did.Read more ›
Dov Seidman may have written an important book, I know he feels he did based on the writing style. The book is written more for the academic than the business person or casual reader. We read this book in a book club and literally no one found is readable. The author spends many portions of the book patting himself on the back.
The author name drops, one example is talking to David Toms (must have been on speed dial) about an incident with a penalty he took over a moved golf ball. He goes into great depth about his conversations with Altria (Phillip Morris). Note the Seidman's company LRN just happens to have a former Altria exec working for it.
Where he lost me was his argument that the internet has added transparency to business. I do not disagree that business needs more transparency, but the internet is far from transparent. It's just another layer of spin, an area that Seidman pretty much ignores.
This is a book with a pretty simple idea that takes itself far too seriously.
The wave metaphor never clicked with me. But I did the wave when I finished this book.
Also, in tallying up the 5-star reviews written by employees of Dov Seidman (and noting the Glass Door comments about how employees are "strongly encouraged" to promote their CEO's book), one wonders at the [cough] ethics behind this "moral philosopher."
Most Recent Customer Reviews
A must have for anyone seeking to get to the root of the How in their life on various levels!Published 28 days ago by Rollen
The book is fabulous ! I only wish the book jacket was sent with it.Published 3 months ago by Diane S.
Well stated argument for importance of values, principles and what Seidman calls "out-behaving" as a competitive tool in corporate life. Read morePublished 5 months ago by Robin Reif
I only wish I'd know of his work from the beginning. The evidence is clear. Successful business involves more than profits. Read morePublished 12 months ago by Steven W. Bell
A book full of platitudes, based around one simplistic idea - How we do things matter. Mr. Seidman, manages to lose his audience after a couple of pages by simply being a poor... Read morePublished 17 months ago by Alexander
The problem with this book is its assurance that human nature can find out "the corporate rules" for ourselves if given the right framework, and not have it thrust upon us. Read morePublished 18 months ago by Joseph Legaspi
I read this book when it was first published (in 2007) and recently re-read this Expanded Edition, curious to know how well Dov Seidman's core concepts and key insights have held... Read morePublished 21 months ago by Robert Morris