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Hug Your Haters: How to Embrace Complaints and Keep Your Customers by [Baer, Jay]
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Hug Your Haters: How to Embrace Complaints and Keep Your Customers Kindle Edition

4.8 out of 5 stars 107 customer reviews

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Length: 223 pages Word Wise: Enabled Enhanced Typesetting: Enabled
Page Flip: Enabled

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Editorial Reviews

Review

The best-selling book on modern customer service and how it's being disrupted by social media and mobile.
"Customer service is the new marketing. You need to buy this book if you care about your customers and your business." 
--Gary Vaynerchuk, author of Jab, Jab, Jab, Right Hook 
 
"This is a landmark book in the history of customer service." 
--Guy Kawasaki, chief evangelist of Canva and author of The Art of the Start 2.0
 
"If you need to decrypt customer service, you NEED to read Hug Your Haters. Baer gives you a better map to success than anyone else." 
--Chris Brogan, CEO of Owner Media Group
 
"Hug Your Haters is one of the most profound books a business can read today. Baer is one of the foremost experts on customer experience" 
--John R. DiJulius III, author of The Customer Service Revolution
 
"When customers complain, they aren't just being negative - they're giving you fascinating insights and inspiration about your brand. Hug Your Haters reveals why detractors can become your most valuable customers." 
--Sally Hogshead, author of Fascinate and How the World Sees You
 
"Jay Baer demonstrates that the single greatest threat to customer retention is to appear indifferent to customer complaints." 
--Steve Curtin, author of Delight Your Customers
 
"Jay provides strategies that are easy to understand and can be immediately implemented." 
--Jeffrey Gitomer, author of Customer Satisfaction is Worthless, Customer Loyalty is Priceless
 
"Finally a book with steps to get even the toughest critics on your side!" 
--Jeffrey Hayzlett, primetime TV & radio host, keynote speaker, best-selling author and global business celebrity

About the Author

Jay Baer is the president of Convince & Convert, an online customer service and digital marketing consultancy and media company. He is the author of five books, including the New York Times bestseller Youtility. He contributes articles to Inc.Entrepreneur, and Forbes.com; writes the world's #1 content marketing blog; and hosts several award-winning podcasts. He lives in Bloomington, Indiana, with his family.

Product details

  • File Size: 5260 KB
  • Print Length: 223 pages
  • Publisher: Portfolio (March 1, 2016)
  • Publication Date: March 1, 2016
  • Sold by: Penguin Group (USA) LLC
  • Language: English
  • ASIN: B00Z8VTP5M
  • Text-to-Speech: Enabled
  • X-Ray:
  • Word Wise: Enabled
  • Lending: Not Enabled
  • Screen Reader: Supported
  • Enhanced Typesetting: Enabled
  • Amazon Best Sellers Rank: #143,836 Paid in Kindle Store (See Top 100 Paid in Kindle Store)
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on October 24, 2016
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on August 17, 2016
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on March 6, 2017
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on March 19, 2017
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on March 28, 2017
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