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Hug Your People: The Proven Way to Hire, Inspire, and Recognize Your Employees and Achieve Remarkable Results Hardcover – March 4, 2008
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From Publishers Weekly
Reading a book with the word "hug" in the title that basically advises on how to be nice to other people makes one realize that there ought to be more books like this on the shelves. Mitchell, CEO of the clothing stores Mitchells/Richards/Marshs has already outlined how to keep customers happy in Hug Your Customers. With his newest, Mitchell repeats this mandate, now turning inward to focus on how to hire and maintain a happy staff. Divided into five parts that outline how to treat people, build trust, develop pride in your organization and be inclusive and recognize people, the book looks at how creating a niceness culture can help to create employees that stick around the company and take a personal interest in the organization. Mitchell ends each chapter with a helpful checklist that repeats the important points. In one chapter, he advises redefining "rules and regulations" as "expectations and standards" (rules, for example, are "unbending... cold and impersonal"; expectations are "flexible and freeing when they need to be"). While such changes may seem subtle, the spirit behind them is surely a worthwhile reminder of how to make work more enjoyable for everyone. (Mar. 4)
Copyright; Reed Business Information, a division of Reed Elsevier Inc. All rights reserved.
Howard Behar, Director, Starbucks Coffee
"Hug Your People is totally inspiring. Jack Mitchell takes you on a journey that is as much about life as it is about business. This book will not only help you become a better leader but also make you a better person. At Starbucks we experienced firsthand what the lessons that Jack imparts can do to help an organization. If you want a more rewarding relationship with another human being, read this book."
Richard J. Harrington, President and CEO, The Thomson Corporation
"If you look behind the scenes at any business that succeeds over the long term, you will find motivated, committed, energized employees. Jack Mitchell is the grand master at motivating and inspiring employees to perform brilliantly--and exceed their customers' expectations every time."
Sy Sternberg, Chairman and CEO, New York Life
"Hug Your People is the perfect sequel to Hug Your Customers. Good customer service starts with happy employees, and Jack Mitchell knows it!"
Arthur Levitt, Jr., author of Take on the Street, former chairman, SEC, present friend and customer of Mitchells
"Hug Your People must be a `must read' if Jack Mitchell authored it. He knows more about motivating people--customers, employees, and all with whom he comes in contact--than any other person I know."
"If you want to run a business, but hate American corporate culture, this book is the one to read. Here's somebody whose advice you can use."
Ken Blanchard, coauthor, The One Minute Manager(R) and Raving Fans(R)
"... Jack Mitchell explains how simple ideas, put into practice, will let your employees know how much you value them."
Indra Nooyi, Chairman and Chief Executive Officer, Pepsico
"... spot-on ... Your book taught me a lot, Jack. For providing me with some great ideas, many thanks."
Cathie Black, President, Hearst Magazines
"... extraordinary customer service and satisfaction is the result of treating your associates like they, too, were family members."
"James Boles's slow-paced reading of this management lesson has a kinder, gentler tone, which is perfect for advice focused on the human side of managing a retail business."---AudioFile --This text refers to an out of print or unavailable edition of this title.
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Top Customer Reviews
Basically, they make it a point to develop a friendly, caring, and fun atmosphere for everyone in the workplace. And this practice not only fosters great morale among the troops, with a joy in coming to work every day. It also pays off abundant dividends in the bottom line as well. The small volume is full of concrete steps to help others achieve these goals, and it gives plenty of examples to show what works - and what doesn't. A very readable book. I didn't want to turn off the CD player till I finished.
I highly recommend the book, and more highly recommend the changes it inspires. It has made a real difference for me! So I bought the CDs for my boss, and the book for her boss. - JimBob
Far too frequently, those responsible for the success of businesses believe you simply chastise the staff you are "managing the business well!
Most Recent Customer Reviews
Thanks to Jack , because I convert my employees to my team members
. I would recommend it to other teachers at work and to my friends.