Digital List Price: $16.99
Kindle Price: $9.99

Save $6.96 (41%)

These promotions will be applied to this item:

Some promotions may be combined; others are not eligible to be combined with other offers. For details, please see the Terms & Conditions associated with these promotions.

Deliver to your Kindle or other device

Deliver to your Kindle or other device

The Human Factor: Inside the CIA's Dysfunctional Intelligence Culture (Encounter Broadsides) by [Jones, Ishmael]
Kindle App Ad

The Human Factor: Inside the CIA's Dysfunctional Intelligence Culture (Encounter Broadsides) Kindle Edition

4.2 out of 5 stars 65 customer reviews

See all 10 formats and editions Hide other formats and editions
New from Used from
"Please retry"

Length: 393 pages Word Wise: Enabled Enhanced Typesetting: Enabled
Page Flip: Enabled

click to open popover

Enter your mobile number or email address below and we'll send you a link to download the free Kindle App. Then you can start reading Kindle books on your smartphone, tablet, or computer - no Kindle device required.

  • Apple
  • Android
  • Windows Phone
  • Android

To get the free app, enter your mobile phone number.

Editorial Reviews

From Publishers Weekly

What's wrong with the CIA? A number of authors have tackled this question lately, and the pseudonymous Jones brings what could be a unique vantage point: a career operative, Jones claims he was "America's number one producer of intelligence reports on terrorism." Unfortunately, the book is more memoir than expose, privileging personal complaints (Jones is frequently underutilized and underappreciated) over actual accounts of the intelligence community's accomplishments and setbacks. Even as he hops the globe, Jones revels in woefully familiar aggravations: the Agency fails to reimburse his expenses in a timely fashion, wastes his time in team-building exercises, etc. He convincingly labels headquarters a haven for burnt-out, risk-averse pension-seekers, but he spends just as much time getting in digs at difficult landlords, surly cab drivers and airplane travel. Though Jones levels many serious charges against those running the CIA, he doesn't follow through and offers just a few pages of suggestions; his self-concern and attention to mundane details make this more suitable for those considering a career at the Agency than those wishing to understand it.
Copyright © Reed Business Information, a division of Reed Elsevier Inc. All rights reserved.


"Excellent...a devastating and alarming picture."
National Review

“Scathing – and unauthorized.”
Congressional Quarterly

"Controversial, eye-opening account"
Foreword Magazine

“This book should be required reading for anyone who serves in our government or is served by it. But beware: Reading The Human Factor will make you very, very angry.”
Max Boot, Senior fellow in national security studies, The Council on Foreign Relations; author of The Savage Wars of Peace and War Made New

“Jones (the cover name the Agency gave him during his first training course), a Marine who joined the Agency’s clandestine service and became a case officer in the late ’80s, paints a devastating and alarming picture of a vast bureaucracy he calls ‘a corrupt, Soviet-style organization’.”
Michael Ledeen, National Review Online

“Mr. Jones obviously believes that the United States deserves the best intelligence organization in the world. He believes passionately that every American taxpayer is being cheated because we are paying scores of billions of dollars for a bloated, ineffective, risk-averse organization that cannot perform the mission for which it was created.”
John Weisman, The Washington Times

“Ishmael Jones represents an altogether uncommon breed of CIA officer, one willing to risk life and career in the pursuit of gathering better intelligence. If the CIA as a whole shared this one officer’s relentless pursuit of WMD sources, terrorists, and the rogue nations that support them, then we might find ourselves in a much safer world today. With his book The Human Factor, Jones relates the details of his extraordinary career with a notable lack of bravado and a tremendous amount of dry wit.”
Lindsay Moran, author of Blowing My Cover: My Life as a CIA Spy

“The Human Factor is an enormously important book and a surprisingly accessible read. Hopefully, it will propel the reform debate beyond the usual tinkering…. Call him Ishmael, or not, but I call him a patriot.”
David Forsmark, Frontpage Magazine

Product details

  • File Size: 966 KB
  • Print Length: 393 pages
  • Publisher: Encounter Books (March 16, 2010)
  • Publication Date: March 16, 2010
  • Sold by: Amazon Digital Services LLC
  • Language: English
  • ASIN: B003XU7IF4
  • Text-to-Speech: Enabled
  • X-Ray:
  • Word Wise: Enabled
  • Lending: Not Enabled
  • Screen Reader: Supported
  • Enhanced Typesetting: Enabled
  • Amazon Best Sellers Rank: #553,276 Paid in Kindle Store (See Top 100 Paid in Kindle Store)
  • Would you like to tell us about a lower price?
    If you are a seller for this product, would you like to suggest updates through seller support?

Customer Reviews

Top Customer Reviews

Format: Hardcover|Verified Purchase
2424 comments| 125 people found this helpful. Was this review helpful to you?YesNoReport abuse
VINE VOICEon August 31, 2008
Format: Hardcover|Verified Purchase
1111 comments| 130 people found this helpful. Was this review helpful to you?YesNoReport abuse

Most Recent Customer Reviews

Set up an Amazon Giveaway

The Human Factor: Inside the CIA's Dysfunctional Intelligence Culture (Encounter Broadsides)
Amazon Giveaway allows you to run promotional giveaways in order to create buzz, reward your audience, and attract new followers and customers. Learn more about Amazon Giveaway
This item: The Human Factor: Inside the CIA's Dysfunctional Intelligence Culture (Encounter Broadsides)