Top critical review
29 people found this helpful
NO CUSTOMER SERVICE
on May 8, 2013
Well if it does not work - as mine does not good luck. Customer service is non existent and all they ask is how big are the pieces you put in it... I tell them I followed the instructions-- all the fibers just cake up all in the basket and do not expel like they are supposed to. My friend that has one came over and she told me - no this is not right. It has never worked correctly - used it less than a month now- and my juice is all full of fiber. This is a lot a money for something that does not work correctly and the company will do NOTHING- NOTHING--so frustrating and a waste of my money - what happened to customer service and quality. BUYER BEWARE__ if there is anything wrong with it - you are screwed. NEVER HAS WORKED AND THEY DO NOT CARE! Have called Hurom for 3 weeks. Have sent an email to their customer service, have emailed Corner Shop the distributor and Amazon. NO COMMENTs. Finally got this email from Hurom:I have confirmed with my managers that Amazon is NOT authorized. Units bought from unauthorized dealers do not have the full manufacturer's warranty.
Therefore, for any warranty issues, you would have to contact Amazon directly or email the Hurom rep in your country.
I have added a list below for international contacts of the Hurom Juicer.
So if buying from Amazon invalidates warranties I guess it is not worth buying on line anymore. This is disgraceful.