HyperX Cloud II Gaming Headset - 7.1 Surround Sound - Memory Foam Ear Pads - Durable Aluminum Frame - Works with PC, PS4, PS4 PRO, Xbox One, Xbox One S - Gun Metal (KHX-HSCP-GM)

Fit and quality They are extremely comfortable: they fit snugly

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Ernie Thor

March 19, 2016

Color: RedStyle: HeadsetVerified Purchase

HyperX Cloud II Gaming Headset for PC & PS4 - Red (KHX-HSCP-RD)

I’ve had these about a week, and have used them for about 16 hours for gaming and a couple hours of music listening. If something significant worth noting comes up later I will add to this review.

Background
I am an audiophile, I am old, and so my hearing is not what it used to be. However, I have always had a very high-end stereo system and generally the highest quality headphones. I am also A PC gamer.
Fit and quality
They are extremely comfortable: they fit snugly, but are not tight. If you wear glasses, you will barely notice the temple pieces, if at all. The leather pads are soft and conform around your ears well including isolating you from any ambient sounds in your home. There is also an extra set of foam pads to replace the leather pads. You can install these if you want something even softer.
I have a slightly larger head. I wear a 7-1/4 hat size, and with a baseball cap I am usually in the last one or two adjustment holes. The phones will not fall off when you tip your head back or forward. Generally, they (feel) very light on your head, and after three or four hours of gaming, your ears are not all sweaty and hot. They breathe well, so moisture doesn’t collect. I live in Hawaii, so I am a good test case for that.
The material used is high quality stuff. Anodized steel, leather pads for ears and headband, and a hard plastic shell form the ear cups. Attachment points are solid to the ear cups. The only thing I might ding the design for is the wiring to the ear cups. While it is solidly fastened, it is possible to accidently hook one of the wires and perhaps damage the connection. Of course this would be a remote circumstance. My wife likes them as well, because the oval shape of the cups allows room for her earrings. For you dudes that have large ears or wear earrings, especially those big suckers, you may be out of luck.

Sound
They sound great, and with the isolation you can hear everything the soundtrack has to offer. There is a simple instruction you should follow for set up for a PC. Go into control panel into your sound app and set up for 7.1 that is included in the box. As far as “Virtual Sound” I can’t tell the difference between that and what stereo offers. During gaming I can hear things to the left, right, and center. For music, stereo placement is good and music with a good mix will place instruments where they might be on stage. Classical music: of course violins are on the left and brass on the right.

Miscellaneous
This company offers a 2 year warranty, and this by itself show that the company is pretty confident about the quality. If there were a lot of problems with this product they’d lose money on a two year warranty.
Packaging is top notch, beautiful, well designed and is another clue that you are getting something pretty good. The box is built like Fort Knox and all the doo-dads are packed firmly away in foam. You get a ditty bag for traveling, and adaptors for PC, Mac, and gaming consoles, including controllers.
The wire is cloth covered and avoids tangling. I used ear-buds previously and those things always got tangled and fell out of my ears, or loosened. The cord is plenty long enough and the volume control for the mic and headphones is handy. The in-line control also has a Mic-mute switch, too.

All things considered, this is a 5 star piece of equipment in all respects. I did NOT get any perks or incentives to write this review.

173 people found this helpful

HyperX just earned a new life customer

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Matthew R

May 23, 2017

Color: RedStyle: HeadsetVerified Purchase

I bought these as a replacement for my old Logitech G430s. They were getting old and they were hurting my head to wear for longer than 2 hours at a time. These Cloud IIs have been amazing so far. They are super comfortable and the sound quality is great for what I use it for (gaming, discord chat with friends).

Pros:
- Comfortable foam sits well on my head
- Can wear for extended periods without headache
- Sound is clear and perfect for hearing 360 degrees
- Mic is very well made and crystal clear (from what my friends tell me) and it WILL NOT pick up stray sounds in the room. If I try to talk through it from further than foot or 2 away, it will not pick up.
- Maybe a con, but I cannot hear much else with these on. They immerse me fully in whatever I'm doing, sometimes to the frustration of my SO.

Cons:
- Cable sometimes gets in my way when I'm trying to move my desk chair around
- Nothing else really that I've had happen so far.

I will be buying another set of these if/when these ever give out on me. Best headset I've ever had.

19 people found this helpful

TL;DR version: Great product, spectacular customer service makes the price an absolute value.

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Lord Mosh

November 25, 2017

Color: Gun MetalStyle: HeadsetVerified Purchase

This review has broken my long standing "I never write reviews" stance. I purchased this headset in June of 2016. The performance has been great, sound, microphone, my personal favorite is the stitched covering..a nice touch. Nevertheless, this review is about the customer service I received when the USB connector broke. First, I tried the online customer service option. The representative (who's name I did not get) was quick to confirm that this product has a 2 year warranty and my issue was in fact covered. Sweet! I typically get screwed over in these situations, so I was not expecting that. They had to transfer my online chat to tech support to create a case for me, OK no problem...But, that wasn't a positive experience as I kept getting kicked lower in the queue. So, I decided to just call customer service...on Friday...after 5..the week before Thanksgiving. (They are only Monday-Friday until 6pm) I get Eric and I tell him the whole story. First thing this guy says? "Don't worry, we'll take care of you." Eric asks for some personal info and says that I'll receive another email in the next couple of business days. I had a couple of questions and he was really cool about answering them. The following Monday I have a couple of thoroughly explained e-mails from Stephanie. One is a pre-paid return label and the replacement was being sent out separately. I returned the damaged part on Wednesday, my replacement arrived on Black Friday. The ABSOLUTE best customer service I have received for any product! So, if the price tag is an issue for you, consider the warranty and the great replacement process.

16 people found this helpful

Very good headset for even doing support calls. Very comfortable and high quality!

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