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Inspired: How to Create Tech Products Customers Love (Silicon Valley Product Group) 2nd Edition

4.6 4.6 out of 5 stars 5,752 ratings

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Learn to design, build, and scale products consumers can’t get enough of

How do today’s most successful tech companies―Amazon, Google, Facebook, Netflix, Tesla―design, develop, and deploy the products that have earned the love of literally billions of people around the world? Perhaps surprisingly, they do it very differently than most tech companies. In INSPIRED, technology product management thought leader Marty Cagan provides readers with a master class in how to structure and staff a vibrant and successful product organization, and how to discover and deliver technology products that your customers will love―and that will work for your business.

With sections on assembling the right people and skillsets, discovering the right product, embracing an effective yet lightweight process, and creating a strong product culture, readers can take the information they learn and immediately leverage it within their own organizations―dramatically improving their own product efforts.

Whether you’re an early-stage startup working to get to product/market fit, or a growth-stage company working to scale your product organization, or a large, long-established company trying to regain your ability to consistently deliver new value for your customers, INSPIRED will take you and your product organization to a new level of customer engagement, consistent innovation, and business success.

Filled with the author’s own personal stories―and profiles of some of today’s most-successful product managers and technology-powered product companies, including Adobe, Apple, BBC, Google, Microsoft, and Netflix―INSPIRED will show you how to turn up the dial of your own product efforts, creating technology products your customers love.

The first edition of INSPIRED, published ten years ago, established itself as the primary reference for technology product managers, and can be found on the shelves of nearly every successful technology product company worldwide. This thoroughly updated second edition shares the same objective of being the most valuable resource for technology product managers, yet it is completely new―sharing the latest practices and techniques of today’s most-successful tech product companies, and the men and women behind every great product.


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inspired book, marty cagan, product management, product development, tech product design

inspired book, marty cagan, product management, product development, tech product design

Editorial Reviews

From the Inside Flap

How do today's most successful tech companies--Amazon, Google, Facebook, Netflix, Tesla--define, design and develop the products that have earned the love of literally billions of people around the world? Perhaps surprisingly, they do it very differently than the vast majority of tech companies. In Inspired, technology product management thought leader Marty Cagan provides readers with a master class in how to structure and staff an empowered and effective product organization, and how to discover and deliver technology products that your customers will love--and that will work for your business.

With sections on assembling the right people and skills, discovering the right product, embracing an effective yet lightweight process, scaling the product organization, and creating a strong product culture, readers can take the information they learn and immediately leverage it within their own organizations--dramatically improving their own product efforts.

Whether you're an early stage startup working to get to product/market fit, or a growth-stage company working to scale your organization, or a large, long-established company trying to regain your ability to consistently deliver new value for your customers, INSPIRED will take you and your product organization to a new level of customer engagement, consistent innovation, and business success.

Filled with the author's own personal stories--and profiles of some of today's most-successful product managers and technology-powered product companies, including Adobe, Apple, BBC, Google, Microsoft, and Netflix--Inspired will show you how to turn up the dial of your own product efforts, creating technology products your customers love.

The first edition of Inspired, published ten years ago, established itself as the primary reference for technology product managers, and can be found on the shelves of nearly every successful technology product company worldwide. This thoroughly updated second edition shares the same objective of being the most valuable resource for technology product managers, yet it is completely new--sharing the latest practices and techniques of today's most-successful tech product companies, and the men and women behind every great product.

From the Back Cover

PRAISE FOR INSPIRED

"It is rare to find someone like Marty who has impacted early founders, high-growth startups, and multi-billion dollar companies over decades through his product leadership. So when he decides to distill his knowledge in a book, it becomes a must read!"
--Avid Larizadeh Duggan, General Partner, GV (Google Ventures)

"If you only have one book on product management, this is the one."
--Chad Dickerson, Former CEO, Etsy

"This book was a catalyst for helping us transform how we organize and operate. Marty gave us a compelling case for change, actionable steps, and the fundamental truths to keep us on course."
--Ann Yauger, AVP Product, CarMax

"When I was a product leader, I experienced a fair bit of accidental successes and puzzling failures. Marty's writing has helped me understand how product managers and product organizations really should work. I wish I'd had this book years ago."
--Jeff Patton, Agile Product Leadership Coach

"I don't know of any other person who has the breadth and depth of knowledge and insight in Product Management that Marty possesses. This is not your typical business book where you skim it in 30 minutes and wonder why it was worth $14.99. INSPIRED is a book you can study, discuss, use to teach, show to your management, and use as a force for change in your company or in your career."
--Kyrie Robinson, VP User Experience, Chegg

"INSPIRED was an invaluable resource to me and the Heroku team when we were scaling through the challenging 50-150 employee phase. This book should be on the shelf of anyone in a product leadership position."
--Adam Wiggins, Co-Founder, Heroku

"The first edition of INSPIRED shaped my thinking as a young product manager, and I now assign it to my students to make sure they are making the right things in the right way. INSPIRED teaches you to think like Silicon Valley's smartest product managers."
--Christina Wodtke, Author, Professor, and Startup Advisor

"Product Management is the art and science of creating the products that give each company its existence. It's the core of a business. For the digital world, Marty Cagan helps you understand and master Product Management like no other. This is essential reading to remain relevant tomorrow."
--Frerk-Malte Feller, Workplace by Facebook

"When asked what product is, and how companies can accelerate growth, I always start with 'read INSPIRED and then we can talk.'"
--Sarah Bernard, VP Product, Jet.com

"When Marty talks and writes about product, it becomes clear that his knowledge is based on walking the walk. He knows the difference between great technology, and great products based on great technology."
--Bjorn Carlson, Engineering Team Lead, Google Cloud Platform

Product details

  • Publisher ‏ : ‎ John Wiley & Sons Inc; 2nd edition (December 4, 2017)
  • Language ‏ : ‎ English
  • Hardcover ‏ : ‎ 368 pages
  • ISBN-10 ‏ : ‎ 1119387507
  • ISBN-13 ‏ : ‎ 978-1119387503
  • Item Weight ‏ : ‎ 2.31 pounds
  • Dimensions ‏ : ‎ 6 x 1.25 x 9 inches
  • Customer Reviews:
    4.6 4.6 out of 5 stars 5,752 ratings

About the author

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Marty Cagan
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Before founding the Silicon Valley Product Group to pursue his interests in helping others create successful products through his writing, speaking, advising and coaching, Marty Cagan served as an executive responsible for defining and building products for some of the most successful companies in the world, including Hewlett-Packard, Netscape Communications, and eBay.

During his career, Marty has personally performed and managed most of the roles of a modern technology product organization, including product management, software development, product marketing, user experience design, software testing, engineering management, and general management.

As part of his work with SVPG, Marty is an invited speaker at major conferences and top companies across the globe. Marty is the author of INSPIRED: How To Create Tech Products Customers Love, co-author of EMPOWERED: Ordinary People, Extraordinary Products, and co-author of TRANSFORMED: Moving To The Product Operating Model

Customer reviews

4.6 out of 5 stars
5,752 global ratings

Customers say

Customers find the advice in the book insightful, practical, and helpful. They describe the writing style as clear, concise, and fast-paced. Readers appreciate the short chapters and sub-topics are clearly divided into them. However, some feel the pacing is repetitive, boring, and superficial.

AI-generated from the text of customer reviews

92 customers mention "Advice"83 positive9 negative

Customers find the advice in the book insightful, practical, and entertaining. They appreciate the reinforcement of key concepts throughout with tangible examples. Readers also say the book provides a lot of high-level ideas for what makes a good product manager.

"Helpful and to the point...." Read more

"The thesis of inspired is clear and powerful. The lessons to be learned from Marty’s decades of experience are obvious...." Read more

"Loved the principles and examples shared. Also loved the Product Manager profiles that Marty shared throughout the book. Excellent read." Read more

"This book was an excellent career development read. So much important information about the role of the Product Manager in the tech sector...." Read more

37 customers mention "Readability"27 positive10 negative

Customers find the book easy to read and learn. They appreciate the clear, concise writing style and ability to break down complex topics. Readers also mention the book is well-structured, with practical how-to's on each step in the process. In addition, they say it provides basic knowledge for beginners.

"...Avoid this like the plague. It reads quickly because it is high-level hand-wavy wind, but those in search of deeper, detailed, technical product..." Read more

"...The author is a clear expert on the topics presented in the book. Easy to read with real world examples with top tech products and companies...." Read more

"...The book is written in a fast paced style with very many chapters, most of them 2-3 pages long...." Read more

"...chapters, intertwined topics, and opaque examples make it difficult to understand how an idea or technique relates to the thesis...." Read more

5 customers mention "Chapter length"5 positive0 negative

Customers find the chapters in the book short, making it easy to read and absorb. They also appreciate the clear division of subtopics.

"...I did like the short chapters, as you could make good progress reading in just a few minutes...." Read more

"...I think that's my final advice. The chapter list is free, so if you google parts that you know least about, are most interested in, or are most..." Read more

"Best career-based book I've ever read. Sub-topics are clearly divided into short chapters that makes it easy to read and absorb...." Read more

"...Perhaps because the chapters weren't long. Reading the book i saw an incredible number of flaws that our firm has...." Read more

9 customers mention "Pacing"0 positive9 negative

Customers find the pacing of the book repetitive, boring, and rambling. They say it lacks originality and there are no real insights.

"...Unfortunately, the structure and motivational techniques of the book aren’t fantastic...." Read more

"...This book is so superficial, so impersonal, so lacking in originality... I almost feel like if you read this book and take it to heart you're..." Read more

"...Some of the themes begin to feel repetitive by the end of the book, and none of them are explored quite as deeply as I would have liked, but again,..." Read more

"...However, it was not easy for me to engage as it didn't have too many stories...." Read more

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Top reviews from the United States

Reviewed in the United States on August 6, 2024
Helpful and to the point. But it lacks concrete examples of some of the abstract ideas, this book would be even better if there were exercises included.
3 people found this helpful
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Reviewed in the United States on July 14, 2024
Great read to learn the ins and outs of building products.
2 people found this helpful
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Reviewed in the United States on March 20, 2024
The thesis of inspired is clear and powerful. The lessons to be learned from Marty’s decades of experience are obvious.

Unfortunately, the structure and motivational techniques of the book aren’t fantastic. Opening chapters, intertwined topics, and opaque examples make it difficult to understand how an idea or technique relates to the thesis. I was never completely lost while reading, but I did have to re-read chapters once in a while to understand what the argument of the chapter was, or to make sure I digested the conclusions.

It also would have been nice to have examples of interactions with poor performing product teams along with the great product teams.
One person found this helpful
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Reviewed in the United States on November 3, 2024
A great book that goes into depth about the Product Management role and everything you need to know about building excellent product organizations.
Reviewed in the United States on October 18, 2024
A must-read for anyone wanting to bring innovative products to market! As an entrepreneur, it has opened my eyes to create great products.
One person found this helpful
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Reviewed in the United States on April 19, 2018
The second edition of Inspired is even better than the first (which used to be my favorite product management book).

It is the best articulation of how to be successful in product management and how to create successful products that I have ever read. It is impossible not to run into into insights about challenges you are having or have had as a product manager when reading it. (This can be a little creepy, how does he know about all these mistakes I have made, is he a psychic?)

Do you want to get a job as a product manager? Read and re-read Marty’s book and steal at least a few of his insights for the interview - you’ll sound like a genius.

Some of the topics that resonated for me (I’m sure there will be different ones for you):

-Product management is distinct from other essential roles: design, engineering, product marketing, and project management (Chapter 1).

-Two inconvenient truths that often cause failed product efforts are: at least half our ideas are just not going to work (customers ultimately won’t use it - which is why you need customer validation early in the process) and it takes several iterations to implement an idea so that it delivers the necessary business value (Chapter 6).

-The three overarching product development principles from Lean and Agile which help you create successful products are (Chapter 7)
-Risks should be tackled up front, rather than at the end.
-Products should be defined and designed collaboratively, rather than sequentially.
-Its is all about solving problems, not implementing features.

-You need a team of missionaries, not mercenaries to create the smallest possible product that meets the needs of a specific market of customers (Chapter 8,9).

-A product manager must bring four critical contributions to their team (Chapter 10):
Deep knowledge
1) of your customer
2) of the data
3) of your business and its stakeholders
4) of your market and industry

-Product managers (PMs) need product designers - not just to help make your product beautiful - but to discover the right product (Chapter 11).

-Typical product roadmaps are the root cause of most waste and failed efforts in product organizations (Chapter 22). It is all too easy to institute processes that govern how you produce products that can bring innovation to a grinding halt. You need to try to wean your organization off of typical product roadmaps by focusing on business outcomes, providing stakeholders visibility so that they know you are working on important items, and by eventually making high-integrity commitments when critical delivery dates are needed (Chapter 60). Part of this is managing stakeholders which includes engaging them early in the product discovery process ideally with high-fidelity prototypes (Chapter 61).

-Products should start with a product vision in which the product team falls in love with the problem, not the solution (Chapter 25).

- Strong product teams work to meet the dual and simultaneous objectives of rapid learning and discovery while building stable and solid releases in delivery. Product discovery is used to address critical risks: (Chapter 33)
-Will the customer buy this, or choose to use it? (value risk)
-Can the user figure out how to use it? (usability risk)
-Can we build it? (feasibility risk)
-Does the solution work for our business? (business viability risk)

- PMs can’t rely on customers (or executives or stakeholders) to tell us what to build: customer doesn’t know what’s possible, and with technology products, none of us know what we really want until we actually see it (Chapter 33).

- While Amazon has a culture of “write the press release first”, Marty suggests PM should write a “happy customer letter first." Imagine a letter sent to the CEO from a very happy and impressed customer which explains why he or she is so happy and grateful for the new product or redesign. The customer describes how it was changed or improved his or her life. The letter also includes an imagined congratulatory response from the CEO to the product team explaining how this has helped the business (Chapter 36).

- Product managers need to consider the role of analytics and qualitative and quantitative value testing techniques (Chapter 54).

- What it really means for a PM to be the CEO of Product is testing business viability: listening to Marketing, Sales, Customer Success, Finance, Legal, BD, Security, etc. before building the product (Chapter 56).

-Establishing a strong product culture requires (Chapters 66-67)
-Innovation culture: compelling product visions, strong product managers, empowered business and customer savvy teams product teams often in discovery
-Execution culture: urgency, high-integrity commitments, accountability, collaboration, results orientation, recognition, strong delivery management, frequent release cycles
(and it is hard to do both)
169 people found this helpful
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Reviewed in the United States on October 14, 2021
I read this as a book club read on my last role as a UX designer at bank. The intent was "hey this is how Silicon valley does it, let's to it like them"... I certainly appreciated the details and the thinking but this book is missing some key things.
- There is no one-view process diagram / map to illustrate their process. This means as you read through it, you are constructing each prior step in your head, thus one big memory challenge. This makes it hard to follow along and know where you are in the process. This is also absurdly counter to much of what the book preaches - in terms of communicating ideas efficiently!

- The last third (or more) of the book is dedicated to design research and low-fidelity design methods. If you have any experience as a design researcher or a designer, you are likely familiar with some (or all) of these. While a great reference for PMs / Dev, only pixel level designers would benefit from this information. Further there are better resources for design and research methods.

- This book is actually lacking any visuals at all! It is nearly 100% words. It's a big miss in my mind. We don't develop products with words only!

- I had to wonder if this was purposefully limited as a teaser for consulting work with his agency. If so, my gripes wouldn't do them any favors.

I did like the short chapters, as you could make good progress reading in just a few minutes. He also lists several techniques that tech behemoths use effectively (I can vouch for them!). In summary - this is worth a read if you are in product development, but you will be wanting more visuals to describe process and examples, not just a book of words!
7 people found this helpful
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Reviewed in the United States on September 30, 2024
Referred to me by a friend, I finished reading half of it and felt like promoting it here though not required. Thanks to Marty Cagan for explaining the product process so effectively.
Must read for all technology professionals.
One person found this helpful
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Top reviews from other countries

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Flor
5.0 out of 5 stars Fácil de leer y práctico
Reviewed in Mexico on August 12, 2023
Me estoy iniciando en el mundo del product management y este libro es un buen lugar para empezar. Te da las bases de todo lo que se ocupa saber. Además es ágil de leer, nada monótono, buenos tips, muy práctico. Recomendable al cien.
pixelradius
5.0 out of 5 stars A valuable resource for anyone looking to create tech products that customers love.
Reviewed in Canada on May 29, 2023
Marty Cagan's "Inspired: How to Create Tech Products Customers Love" is a classic book on product management. The book is a helpful guide for creating the right product culture for success. Cagan shares his experiences and insights from his storied career in product management, which took him from HP to Netscape to eBay, where he served as senior VP of Product Management and Design.

The book is an easy read with lots of valuable advice. Cagan is a big fan of spelling out lists, which makes it easy to follow. The book covers the four product risks: usability risk, value risk, feasibility risk, and business viability risk. It also covers the importance of tackling risks upfront, instead of at the end, and defining products and their overall brand.

While the book may not be for complete newcomers to tech or to product, it is ideal for someone with three months to thirty years of experience working in some capacity with a product team. The book is not filled with examples or stories from the trenches of product management, but it still doesn’t feel too theoretical or “fluffy”.

Overall, "Inspired" is a valuable resource for anyone looking to create tech products that customers love. It is a must-read for product managers, designers, and engineers who want to build great products that solve real problems.

Recommendation: I highly recommend "Inspired" to anyone who wants to learn more about product management and how to create products that customers love. It is a valuable resource that provides practical advice and insights that can be applied to any product development process.
Amazon Customer
5.0 out of 5 stars Great book
Reviewed in India on October 28, 2024
Must have for some one who aspires to become a product owner or product manager. For someone with minimal product management experience like me it was truly helpful.
Andrea
5.0 out of 5 stars Truly inspired!
Reviewed in the United Kingdom on September 8, 2024
I’m honest, I probably didn’t like the book at the beginning, I thought the author described a role and an organisation that was too black or white. I decided to go ahead and keep reading and this turned out to be one of the best books I’ve ever read. It was truly inspirational although in my opinion it’s more useful for experienced product managers and quite top line level. If you haven’t read it yet, another great book that you can read after this one is “The Lean Product Playbook”. If you liked this, you won’t be disappointed!
Maria
5.0 out of 5 stars Very nice book
Reviewed in Germany on August 3, 2023
Awesome book for those who are interested in digital products mainly.