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ITIL Lifecycle Suite, 2011 Edition (5 Volume Set) 2nd Edition

4.6 out of 5 stars 16 customer reviews
ISBN-13: 978-0113313235
ISBN-10: 0113313233
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Editorial Reviews

Review

The update has added clarity and consistency amongst the five books and it has improved the ease of readability and understanding for users. Christiane Chung Ah Pong, NCS PTE LTD Singapore --Best Management Pratice

Most of the inconsistencies made in the first edition are removed during the update of the ITIL V3 core books. This is a great improvement... Frank Eggert, MATERNA GmbH --Best Management Pratice

A great set of books just got better! The updated books are indicative of what ITIL stresses - improvement. As a process implementer and ITIL instructor, yes, I know there was content in the previous edition that needed clarification or correction, and other topics I wish had more coverage... Reading and applying ITIL just became clearer. David M. Brink, Solutions3 --Best Management Pratice

Most of the inconsistencies made in the first edition are removed during the update of the ITIL V3 core books. This is a great improvement... Frank Eggert, MATERNA GmbH --Best Management Pratice

A great set of books just got better! The updated books are indicative of what ITIL stresses - improvement. As a process implementer and ITIL instructor, yes, I know there was content in the previous edition that needed clarification or correction, and other topics I wish had more coverage... Reading and applying ITIL just became clearer. David M. Brink, Solutions3 --Best Management Pratice
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Product Details

  • Paperback: 1959 pages
  • Publisher: The Stationery Office; 2nd edition (July 29, 2011)
  • Language: English
  • ISBN-10: 0113313233
  • ISBN-13: 978-0113313235
  • Product Dimensions: 9.4 x 5.2 x 11.6 inches
  • Shipping Weight: 15.8 pounds
  • Average Customer Review: 4.6 out of 5 stars  See all reviews (16 customer reviews)
  • Amazon Best Sellers Rank: #403,468 in Books (See Top 100 in Books)

Customer Reviews

Top Customer Reviews

By B. Markham on October 18, 2012
Format: Paperback Verified Purchase
I'm in the process of working towards my ITIL expert certificate and these books are a great reference. I wish that the hard copies came with free access to the electronic copies but oh well, can't have everything.
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Books arrived from seller in great condition.

Unfortunately, the books themselves did not provide as much detail as hoped for. I suppose for someone completely new to ITSM, there is plenty of detail. However, for more experienced people, it's not as useful. As well, I couldn't find practical examples for the CSI areas I was interested in, even though there are some examples throughout the books.
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What can I say, it was what it claimed to be. I think a set of books costing $500+ is a bit ludicrous. However, it is the standard, and if you want to own it, you have to pay for it. Fortunately, I found it cheaper than that from an Amazon affiliate, but it was still crazy at $450. The books appear to be in good shape, so I cannot complain.

While I cannot fault the supplier, I'm annoyed the books don't include a PDF or at least eBook edition. Anyway, the purchase pain is in my past and I'm happy to own it.
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This is the source for all of the ITIL Framework. The topics are covered in detail. Since each volume is specific to a particular Lifecycle of the Framework (Service Stategy, Service Design, Service Transistion, Service Operations, Continous Service Improvement), A topic may appear in more than one volume, but only as related to that Lifecycle phase. This is great since the material is not just repeated, but restated in proper context. Overall, this set is a must if you are serious about ITIL implementation. In addition to the text, each volume provides some sample suggested forms associated to the particular Lifecycle - a huge plus if you are new to ITIL.
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Exactly what I need for the Intermediate exams. It contains a lot of information but the format is consistent throughout the books so once you read the first book, rest are similar.
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My company bought me these books as they were required when taking ITIL Managing Across the Lifecycle course. They were / are exactly what was needed, they are easy to use and were delivered on time. They will be proudly displayed and used as I did achieve my expert certification.
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The books are revised versions of older material. I have not read the earlier material to compare but these are well written and well organized, easy to follow.

The print quality is first rate on first rate gloss paper. That might be something to consider not using to bring the cost down ..maybe a Kindle version? The Kindle version would lose the page layouts that add to the readability so maybe not on the Kindle idea.
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There's no better way to prepare for ITIL exam than this and maybe a pocket guide, I mean this has it all! you can't ask for more because there is not more! everything is here! I had problems with this order, but finally got them from somewhere else!
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