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Improving R&D Performance: The Juran Way Hardcover – May 5, 1997


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From the Publisher

Details how to plan, design, implement, and improve quality systems that will enhance R&D's handling of a range of vital issues, including faster cycle times, increasing customer satisfaction levels, process improvements, and innovative product development. The book draws from original research undertaken at the renowned Juran Institute and papers presented at its Symposia on Managing for Quality in R&D to emphasize key concepts and features, relevant examples from industry, as well as actionable items the reader can use to re-think a company's R&D effort.

From the Inside Flap

Driven by the need to sustain growth, increase profitability, develop new products, and improve customer service, savvy organizations are turning their attention to improving Research & Development processes. To achieve aggressive business goals, today's top organizations are coming to recognize the value of aligning R&D's priorities and portfolios with those of their business units and the needs of the marketplace. Industry leaders such as 3M, Rubbermaid, Eastman Kodak, Steelcase, and Levi Strauss all have made significant changes in their organizational structures and processes in order to ensure R&D performance that supports their strategic focus on quality. Improving R&D Performance the Juran Way recognizes this new imperative and demonstrates, in detail, how to plan, design, implement, and improve quality systems that will enhance R&D's handling of a range of vital issues, including cycle times, increasing customer satisfaction levels, process improvements, and innovative product development. Drawing from original research undertaken at the renowned Juran Institute and papers presented at its Symposia on Managing for Quality in R&D, this timely, eye-opening book:
* Explores the unique characteristics of the R&D environment and how they affect the design and implementation of a quality system
* Details effective methods for developing, classifying, and aligning measurements of R&D quality, using examples from AlliedSignal, IBM, and Corning
* Provides guidelines and case studies exemplifying R&D quality assessments based on the Baldrige Assessments and the ISO 9000 series of standards
* Describes how to use quality processes to develop and manage intellectual property, including partnerships with outside organizations, the transferal of intellectual property into new processes and products, and the maximization of returns on R&D investments.
* Offers practical, experience-based advice from executives in R&D organizations on the specific issues of quality system planning, design, and implementation. Includes an invaluable "lessons learned" chapter with a report from A. Blanton Godfrey, Chair and CEO of the Juran Institute.
Supported by an array of handy work-sheets, checklists, flowcharts, and numerous case studies, Improving R&D Performance the Juran Way is an invaluable guide to bringing R&D into the strategic fold, and improving the overall performance of your organization.
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