- Paperback: 336 pages
- Publisher: McGraw-Hill Education; 2 edition (May 14, 2013)
- Language: English
- ISBN-10: 0071808868
- ISBN-13: 978-0071808866
- Product Dimensions: 6.1 x 0.9 x 8.9 inches
- Shipping Weight: 15.5 ounces (View shipping rates and policies)
- Average Customer Review: 524 customer reviews
- Amazon Best Sellers Rank: #7,110 in Books (See Top 100 in Books)
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Influencer: The New Science of Leading Change, Second Edition
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"You don't have to be a manager to realize that no one likes being told what to do. Yet lectures are still the main way we try to get people to change their behavior. Fortunately, social learning academics have been studying alternatives for decades. Patterson and his fellow consultants have now collected their findings in this engaging, example-rich book." - John T. Landry, Harvard Business Review
From the Back Cover
Here's what some of the world's most influential people are saying about Influencer.
"AN INSTANT CLASSIC! Whether you're leading change or changing your life, this book delivers."
- Stephen R. Covey, author of The 7 Habits of Highly Effective People
"Ideas can change the world-but only when coupled with influence-the ability to change hearts, minds and behavior. This book provides a practical approach to lead change and empower us all to make a difference or a change in society."
-Muhammad Yunus, 2006 Nobel Peace Prize Winner
"Influencing human behavior is one of the most difficult challenges faced by leaders. This book provides powerful insight into how to make behavior change that will last."
-Sidney Taurel, chairman & chief executive officer, Eli Lilly and Company
"If you are truly motivated to make productive changes in your life, don't put down this book until you reach the last page. Whether dealing with a recalcitrant teen, doggedly resistant co-workers, or a personal frustration that 'no one ever wants to hear my view,' Influencer can help guide in making the changes that put you in the driver's seat."
-Deborah Norville, anchor of "Inside Edition" and bestselling author
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The book is a beautifully crafted weaving together of researched principles regarding Influence and Change, highlighted with gripping vignettes that show examples of how these principles have been applied successful, or misapplied unsuccessfully. The stories make this book breathe.
One of the first and best examples is the story of how an employee at Danny Meyer's Gramercy Tavern in New York City noticed that a female patron was distraught as she entered the restaurant. She had inadvertently left her cell phone and purse in the a. She was in a panic. She did not know whom she was supposed to meet, how she would pay for her meal, or how to retrieve her lost belongings. The host immediately went into superhero mode, helping her to find the group she was to join, assuring her that paying for the meal was the least of his concern. He then asked her for her cell phone number, found someone to man the host desk, and went into problem-solving mode. He spent over 30 minutes calling the woman's cell phone, finally reaching the cab driver, who by this time was far away in the Bronx. The Gramercy employee offered to take a cab uptown to meet the driver half way. He did so, retrieved the lost purse and cell phone, and returned to the restaurant before the woman and her group had finished their meals.
Throughout subsequent chapters, the authors point out specific steps that Mr. Meyer had taken along the way to create an ethos and culture in which this kind of extraordinary customer service is expected to be offered by every employee. This book is not only valuable for business leaders and owners, it also contains many examples of how individuals have applied the principles of influence within families and personal relationships.
I look forward to continuing to learn to apply these principles in my own career and life, and look forward to continue recommending this gem to others.
Highly recommended this book, the change is inside each person, this book will provide the guidance and tools to make the change stick.
Their basic idea is implementing the ideas of deliberate practice, flow, some of Robbins's material, and others into the concept of influence. Its a smart, quick read. A must for any leader. There wasn't anything mind-blowing per se (if you are up-to-date on the social science books) but still an important read to create and implement change. I took 10 pages of notes in a 300 page book which is above average for me.
On the other hand, the authors have offered insightful ideais to bring about personal, social and structural change. On a more specific note, I enjoyed the fact that the authors were realistic by point out that there will be a need to use external reward and they can be positive or negative. I mean it was comforting to learn that sometimes we have punish others to bring about change. It was also noteworthy to realise that one has to be careful while rewarding people expecting them to keep up the good work.
However, from the academic stdandpoint, it is arguable to discuss about influence without dicussing the ethical implications of applying powerful ideas in different contexts.
I strongly recommend this book to everyone irrespective of their current field.