"Fantastic job of treating an important, current technology topic at a reasonable level for an introductory IT textbook. I have not seen anything comparable yet in other textbooks directed at the target audience. The discussion of the different modes (soft IP phone, ATA-interfaced, etc.) is excellent and the Case Study at the end of the chapter is terrific and encourages students to actually "test drive" VoIP technology."
"Overall this chapter is the best I've seen to-date at this level of discussion."
About the Author
Dr. Laura DeNardis holds a B.A. in Engineering Sciences from Dartmouth College, a Master of Engineering from Cornell University, and a Ph.D. in Science in Technology Studies from Virginia Tech. She is currently a Resident Fellow in the Information Society Project at Yale Law School.