Top critical review
6 people found this helpful
Tool died quickly, and Ingersoll-Rand has left the country to avoid taxes.
on June 3, 2015
I've had my W7150 for about six months. It's done okay, but I haven't had the same luck with large lug nuts others have had. I tried to pull some nuts off a trailer wheel a while back with no success. I finally called a service, and the guy had no trouble pulling the nuts off with his air-powered wrench.
A few weeks ago, it just quit while I was trying to replace a control arm. I was very surprised, because the tool just went completely dead, even though the battery shows a full charge. I'm guessing the trigger burned out.
The Ingersoll Rand website makes it impossible to contact the factory by telephone for any service-related reason. Evidently they decided that telephone support was too expensive. I'd hoped to talk to someone to find out whether there was anything I could do on my end to reset the tool and wake it up. No dice.
The factory website is broken, and goes off into Neverland when I ask it for a service location. Eventually, through several minutes online, I found one service location listed in my town. Hoping that they could give me a technical hotline number, I called them. They told me that they had no number themselves, and their only function was to send my tool back to the factory. There is no warranty coverage information or pricing available.
I guess I'll drive across town and drop my tool off with them, and hope for the best. There aren't any other choices. I wish I could get information on warranty coverage, pricing, and certainly some sort of troubleshooting checklist would be nice.
Be aware that Ingersoll-Rand is one of the big former-US corporations constantly mentioned in Congress for "inversion". They moved the company headquarters away from the United States to Bermuda, and then to Ireland, to avoid taxes. Ingersoll Rand is a major US government contractor, and has received clearance from the Homeland Security Department to bid on government contracts despite the fact that there is a law against contractors that have clearly moved outside the US for tax evasion. Ingersoll-Rand saves a few billion dollars in taxes every year by being based in Ireland, yet they make many billions every year in US government contracts. The majority of the company's execs live and work in Charlotte, NC.