I was loving my instant pot, bragging to all about it. Making my dogs food was so easy! I put in the food and the water, pressed pressure cook and like magic it was just done when it beeped. Getting used to the pressurization wasn't hard at all. It wasn't really difficult to use.
Until last week... My pot just didn't turn on! I tried other outlets and other electronics so it was not the outlet. I moved the pot to a different outlet, nothing. It was the pot. The manual gave explicit troubleshooting directions based on what is wrong. Not turning on meant that the circuit board blew and it advised to call support, which I did. When you call, an automated message tells you to go online and put in a ticket- because this is clearly a company that doesn't want to be bothered 'talking' to their customers. So I do this. A day later no response! So I email again asking for help. This time I email them the same information. Didn't hear from them until Friday! I needed my pot fixed on Tuesday.... On Thursday though I had had enough and called Amazon who thankfully knows how to treat customers and were able to refund me the product and I shipped it back to them. The pot was less than a year of purchase and within warranty after all! Even Amazon tried getting ahold of the company and they couldn't get a response!
Beware of this brand! I would look for another pressure cooker because when it breaks, and it likely will, you won't be getting help for days....
My first attempt to post this review Amazon blocked for an unknown reason. It should be posted though people should know what kind of company this is...
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