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The Integrity Dividend: Leading by the Power of Your Word Hardcover – October 6, 2008
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Part 1 - What Is The Integrity Dividend?: The Dollar Value of Your Impeccable Word; Executive Sightings of the Integrity Dividend; Behavioral Integrity Drivers and Payoffs - Why Small Mistakes Can Have Big Costs
Part 2 - Managing Your Own Behavioral Integrity - Building Trust and Credibility: Promise Less, But Do It More Often; The Language of Living by Your Word - Confronting and Committing; Behavioral Integrity as a Personal Discipline
Part 3 - Behavioral Integrity and the Ripple Effect - Building and Sustaining a Leadership Culture of Integrity: Easing the Middle Manager's Dilemma; Creating a Culture of Accountability; Management Fashions and the Flavor-of-the-Month Club
Part 4 - Broader Applications and Summary: The Integrity Dividend and Outside Stakeholders; Capturing the Integrity Dividend
Notes; Acknowledgments and Dedication; About the Author; Index
In order to lead effectively, you have to have credibility. And in order to have credibility, you have to deliver on what you promise or say you will do, as well as behaving consistently with those words and promises.Read more ›
Tony Simons approaches things from a more grass roots and practical direction however. Rather than the abstract appeal to doing right for its own sake that is usually the domain of religion and other moral institutionalize value systems, Simons very simply ties these issues to day to day management and the bottom line.
With very little fanfare and in an organized and scientific manner Simons prefaces the anecdotal presentations that are standard fare for a book of this nature with a study that demonstrates that within the Hotel Service industry there is a direct correlation between the perceived integrity of management and the profitability of a local hotel or chain. In other words, the "street knowledge" that good guys don't get ahead and it's the people willing to cut corners to get the job done who win out in the end, generally is not true and Simon's study statistically demonstrates that issues such as employee morale, vendor trust and customer satisfaction derive in part from a corporate environment that is based in part upon how well these different parties perceive the personal integrity and word of leadership.Read more ›
But, it goes much further than just describing a tie between the power of keeping one's word as a manager (either as an individual or part of the management team) and the bottom line. It also goes into the difficulties of maintaining integrity -- how easy it is to mislead people and the struggle to regain integrity once it's been lost. The author talks about how to prevent such pitfalls, how being direct and honest effects the overall atmosphere of an organization and how to untangle messes that have already occurred. He discusses both middle and upper management, how middle managers can get stuck looking bad if upper management sends down a directive that creates a moral dilemma and how to potentially handle such directives. And, he goes into the benefits of performance appraisals when they're handled with humor and honesty, how things can go wrong and how to avoid misleading employees if appraisals aren't handled well. He even talks about the fact that "American managers may be particularly susceptible to giving lopsidedly positive feedback."
Excellent subject, beautifully presented. I'm a big fan of honesty and integrity in business and I think it's often the lack of integrity in management that creates a hostile work environment, so I love the topic. This particular book has a little bit of a textbook flavor. It took me a while to adjust to the style and some of the terminology that I haven't dealt with in recent years; but it's written with intelligence and clarity. The author throws in a tremendous amount of appropriate examples and stories to help the reader translate principles into reality.Read more ›
Most Recent Customer Reviews
It is hard to imagine how to write so many pages about the importance of telling the truth, but Tony Simons does a great job of exposing all those half-truths so many leaders tell. Read morePublished on May 29, 2014 by Joe N PA
The book clearly connects the bottom line benefits of leaders showing that they act with integrity. The author supports this connection by sharing his own research which was he... Read morePublished on April 12, 2013 by Brian
"The Integrity Dividend" by Tony Simons is about the exponential benefits of leadership founded on integrity. It certainly struck a chord with me when I read it. Read morePublished on September 27, 2009 by Kathleen Betts
Good old fashioned ethics seem to be in short supply today. This book makes the case that doing the right thing for your customers and employees is good for business. Read morePublished on June 30, 2009 by Chicago Rose
This is the most important leadership book I've kept within arm's reach in a long time. Integrity has been around for a while and it's often been included as part of a great... Read morePublished on February 17, 2009 by J. Balin
The book presents material that is original and creative in a well organized fashion. It is unique in that it encompasses theory backed up by practice. Read morePublished on February 11, 2009 by F. Berger
So, it CAN be done! So often, prescriptive books for managers offer little in the way of sound theory or a basis in sound science. Read morePublished on December 28, 2008 by K. Basik