Simply stated, when it comes to the value of *your* information, Doc Searls has been thinking longer, harder and further into the future than anyone.
He has been a tireless advocate for the notion that information about your life, your actions, and your preferences has value... and that you should both control that value and get a piece of it.
I've been lurking on his Project VRM list for a few years, and the ideas shared there have helped me understand issues that may seem a little abstract at first glance - some are revolutionary - but they may well drive the future of business and our society.
Don't even think of betting on Big Data, working in marketing, starting a business or investing in a company without reading this book.
Other Sellers on Amazon
$14.75
FREE Shipping
on orders over $25.00
shipped by Amazon.
FREE Shipping
Get free shipping
Free 5-8 day shipping
within the U.S. when you order $25.00
of eligible items sold or fulfilled by Amazon.
Or get 4-5 business-day shipping on this item for $5.99
. (Prices may vary for AK and HI.)
Learn more about free shipping
Sold by:
Nikki's Boutique!
Sold by:
Nikki's Boutique!
(856 ratings)
100% positive over last 12 months
100% positive over last 12 months
Only 1 left in stock - order soon.
Shipping rates
and
Return policy
$15.95
+ $3.99 shipping
+ $3.99 shipping
Sold by:
LOGOFAT
Sold by:
LOGOFAT
(2410 ratings)
99% positive over last 12 months
99% positive over last 12 months
Only 1 left in stock - order soon.
Shipping rates
and
Return policy
Add to book club
Loading your book clubs
There was a problem loading your book clubs. Please try again.
Not in a club?
Learn more
Join or create book clubs
Choose books together
Track your books
Bring your club to Amazon Book Clubs, start a new book club and invite your friends to join, or find a club that’s right for you for free.
Flip to back
Flip to front
Follow the Authors
Something went wrong. Please try your request again later.
OK
The Intention Economy: When Customers Take Charge Hardcover – May 1, 2012
by
Doc Searls
(Author)
|
Doc Searls
(Author)
Find all the books, read about the author, and more.
See search results for this author
Are you an author?
Learn about Author Central
|
|
Price
|
New from | Used from |
|
Audible Audiobook, Unabridged
"Please retry"
|
$0.00
|
Free with your Audible trial | |
|
Audio CD, CD, Unabridged
"Please retry"
|
$29.98 | — |
-
Print length320 pages
-
LanguageEnglish
-
PublisherHarvard Business Review Press
-
Publication dateMay 1, 2012
-
Dimensions6 x 1.2 x 9.3 inches
-
ISBN-109781422158524
-
ISBN-13978-1422158524
The Amazon Book Review
Book recommendations, author interviews, editors' picks, and more. Read it now.
Enter your mobile number or email address below and we'll send you a link to download the free Kindle App. Then you can start reading Kindle books on your smartphone, tablet, or computer - no Kindle device required.
-
Apple
-
Android
-
Windows Phone
-
Android
|
Download to your computer
|
Kindle Cloud Reader
|
Customers who viewed this item also viewed
Page 1 of 1 Start overPage 1 of 1
The Internet Galaxy: Reflections on the Internet, Business, and SocietyHardcover
High Stakes, No Prisoners : A Winner's Tale of Greed and Glory in the Internet WarsCharles FergusonHardcover
Ruling the Root: Internet Governance and the Taming of Cyberspace (MIT Press)Milton L. MuellerPaperback
Customers also viewed these products
Page 1 of 1 Start overPage 1 of 1
Rich Dad Poor Dad: What the Rich Teach Their Kids About Money That the Poor and Middle Class Do Not!Paperback
Blue Ocean Strategy, Expanded Edition: How to Create Uncontested Market Space and Make the Competition IrrelevantHardcover
Good to Great: Why Some Companies Make the Leap and Others Don'tHardcover
Start with Why: How Great Leaders Inspire Everyone to Take ActionPaperback
Crucial Conversations Tools for Talking When Stakes Are High, Second EditionPaperback
The Innovator's Dilemma: When New Technologies Cause Great Firms to Fail (Management of Innovation and Change)Paperback
Get everything you need
Page 1 of 1 Start overPage 1 of 1
Editorial Reviews
Review
Named a Best Business Book for 2012 in strategy+business magazine
a must-read book ” TechCrunch
Doc Searls has written a very thoughtful book on the intention economy and the promises it holds for both vendors and customers.” Forbes
Searls’s vision raises provocative questions for companies and for marketers.” strategy+business magazine magazine
This is a thoughtful, well researched book with a compelling thesis and call to action for marketers.” Decision
a brilliant piece on free markets and the Internet” Linux Journal
Do yourself a favor. Read The Intention Economy by @dsearls. It’s a very quick study in what VRM means for both brands and consumers.” Business 2 Community (business2community.com)
The fine distinction between consumer and customer is at the heart of this insightful look at how some companies, like Trader Joe's, are moving in the direction of the "intention economy," where the desires and needs of individual customers primarily determine what the vendors offer.” Fort Worth Star Telegram
it’s fun, insightful reading for anyone interested in becoming self-actualized, liberated customers.” SocialMedia.biz
Finally a thoughtful, hype free book worth reading about digital marketing, the relationships we have with vendors, and a vision for a better future where we have greater control of our personal data.” ZDNet
ADVANCE PRAISE for The Intention Economy:
JP Rangaswami, Chief Scientist, salesforce.com
Consumers have a right to exercise control over what personal data companies collect from them and how they use it.’ That’s the way the draft of the US Government’s planned Privacy Bill of Rights begins. If you want to understand what this really means, then Doc’s book is the place to start. In fact, if you want to understand anything about what’s really happening with customers, this book is for you. An excellent read.”
Seth Godin, author, We Are All Weird
Profound, far-reaching, and one of those books people will be bragging about having read five or ten years from now.”
John Hagel, Co-Director, Center for the Edge; coauthor, The Power of Pull
This book provides a much-needed road map for a profound shift in global markets. Vendor Relationship Management will turn markets as we know them inside out. Searls, as the key architect of this new movement, provides a compelling view of both why and how these changes will occur. You cannot afford to ignore this book."
Esther Dyson, angel investor
From Doc’s mouth to vendors’ ears! Doc Searls describes the economy the way it should be, with vendors paying attention to individuals’ wants and needs. I see a few such business models emerging, and I hope Searls’s book will incite a rush of them.”
Don Peppers and Martha Rogers, Ph.D., co-authors of Extreme Trust: Honesty as a Competitive Advantage
Deliciously skeptical of today’s business models, Searls paints a compelling picture of the future. And if you’re a business manager, The Intention Economy is essential reading. Think of it as an API for dealing with empowered customers. ”
Clay Shirky, author, Here Comes Everybody and Cognitive Surplus
No one has a better sense of the changing relationship between vendors and the rest of us than Doc Searls. In The Intention Economy, he explains the networked economy and your place in it, whoever you arebuyer, seller, advertiser, user.”
a must-read book ” TechCrunch
Doc Searls has written a very thoughtful book on the intention economy and the promises it holds for both vendors and customers.” Forbes
Searls’s vision raises provocative questions for companies and for marketers.” strategy+business magazine magazine
This is a thoughtful, well researched book with a compelling thesis and call to action for marketers.” Decision
a brilliant piece on free markets and the Internet” Linux Journal
Do yourself a favor. Read The Intention Economy by @dsearls. It’s a very quick study in what VRM means for both brands and consumers.” Business 2 Community (business2community.com)
The fine distinction between consumer and customer is at the heart of this insightful look at how some companies, like Trader Joe's, are moving in the direction of the "intention economy," where the desires and needs of individual customers primarily determine what the vendors offer.” Fort Worth Star Telegram
it’s fun, insightful reading for anyone interested in becoming self-actualized, liberated customers.” SocialMedia.biz
Finally a thoughtful, hype free book worth reading about digital marketing, the relationships we have with vendors, and a vision for a better future where we have greater control of our personal data.” ZDNet
ADVANCE PRAISE for The Intention Economy:
JP Rangaswami, Chief Scientist, salesforce.com
Consumers have a right to exercise control over what personal data companies collect from them and how they use it.’ That’s the way the draft of the US Government’s planned Privacy Bill of Rights begins. If you want to understand what this really means, then Doc’s book is the place to start. In fact, if you want to understand anything about what’s really happening with customers, this book is for you. An excellent read.”
Seth Godin, author, We Are All Weird
Profound, far-reaching, and one of those books people will be bragging about having read five or ten years from now.”
John Hagel, Co-Director, Center for the Edge; coauthor, The Power of Pull
This book provides a much-needed road map for a profound shift in global markets. Vendor Relationship Management will turn markets as we know them inside out. Searls, as the key architect of this new movement, provides a compelling view of both why and how these changes will occur. You cannot afford to ignore this book."
Esther Dyson, angel investor
From Doc’s mouth to vendors’ ears! Doc Searls describes the economy the way it should be, with vendors paying attention to individuals’ wants and needs. I see a few such business models emerging, and I hope Searls’s book will incite a rush of them.”
Don Peppers and Martha Rogers, Ph.D., co-authors of Extreme Trust: Honesty as a Competitive Advantage
Deliciously skeptical of today’s business models, Searls paints a compelling picture of the future. And if you’re a business manager, The Intention Economy is essential reading. Think of it as an API for dealing with empowered customers. ”
Clay Shirky, author, Here Comes Everybody and Cognitive Surplus
No one has a better sense of the changing relationship between vendors and the rest of us than Doc Searls. In The Intention Economy, he explains the networked economy and your place in it, whoever you arebuyer, seller, advertiser, user.”
About the Author
Doc Searls is senior editor of Linux Journal, coauthor of The Cluetrain Manifesto, and one of the world’s most widely read bloggers. In The World is Flat, Thomas L. Friedman calls him one of the most respected technology writers in America.” Searls is a fellow at the Center for Information Technology & Society (CITS) at the University of California, Santa Barbara, and an alumnus fellow at the Berkman Center for Internet & Society at Harvard University, where he continues to run ProjectVRM.
Start reading The Intention Economy: When Customers Take Charge on your Kindle in under a minute.
Don't have a Kindle? Get your Kindle here, or download a FREE Kindle Reading App.
Don't have a Kindle? Get your Kindle here, or download a FREE Kindle Reading App.
New releases
Explore popular titles in every genre and find something you love. See more
Product details
- ASIN : 1422158527
- Publisher : Harvard Business Review Press; 1st edition (May 1, 2012)
- Language : English
- Hardcover : 320 pages
- ISBN-10 : 9781422158524
- ISBN-13 : 978-1422158524
- Item Weight : 1.22 pounds
- Dimensions : 6 x 1.2 x 9.3 inches
-
Best Sellers Rank:
#1,609,310 in Books (See Top 100 in Books)
- #9,589 in Marketing (Books)
- Customer Reviews:
Customer reviews
4.5 out of 5 stars
4.5 out of 5
36 global ratings
How are ratings calculated?
To calculate the overall star rating and percentage breakdown by star, we don’t use a simple average. Instead, our system considers things like how recent a review is and if the reviewer bought the item on Amazon. It also analyzes reviews to verify trustworthiness.
Top reviews
Top reviews from the United States
There was a problem filtering reviews right now. Please try again later.
Reviewed in the United States on June 7, 2012
Verified Purchase
2 people found this helpful
Report abuse
Reviewed in the United States on August 6, 2012
Verified Purchase
I just finished Doc Searls' latest book. This book is several things, all of them good. This is a knowledgeable look at the future of being a customer in a world where the Internet realizes its potential as an information commons (instead of a storefront). The book is simultaneously about being a consumer and a customer (not exactly the same), and about big data and little data (the data you should be in control of), and about the Internet and the economy. Doc introduces a new (5 years old or so) effort to create software services that enable customers to announce to the world their intentions, and to then receive bids from vendors who wish to sell the products and services that might be some value for those intentions. This is a reversal of rules and roles which currently lock customers into the loyalty silos that companies use to corral their wallets.
Every chapter in this book is a revelation on an important topic, from the coming collapse of the advertising bubble, to the need for customer-based contracts instead of the current lopsided boilerplate contracts of adhesion, to the Internet as a managed commons, which can support individuals owning their own data and negotiating with an open market for what they need: based on their own intentions, rather than from some expensive (in money and effort) algorithm devised to mine their data and ferret these out. Who knows their intentions better than the customer?
The new economy, based on fourth-party brokers that act on behalf of the customer --not the vendor--will be open (newcomers welcome, no silos allowed), efficient (no more guessing intentions, transactions are knowledge-full), effective (allowing vendors to work together), and it will bring the Internet closer to its potential as a free exchange of knowledge that can also support innumerable transactions and contracts. In the end, this is also a story of a work in progress, as Doc and others have already started to build software services to explore this new economy. This is an important work, that announces what could, and I would argue, should be a new direction for an Internet enabled economy.
As a bonus, the work is extraordinarily well written at the prose level, and is not simply a blog-to-book. Each chapter adds substantially to the overall argument. I cannot recommend this book too highly. I am encouraging friends and strangers alike to give it a read.
I would also submit that there are corollaries to the commercial vendor/customer relationship that Doc's logic and services would help improve. How much better would civil society be if the intentions and the capabilities of citizens, and the problems they face, were announced in this fashion to their local governments? How much more effective would continuing education be if the student could announce the skills they require to the world and have multiple offers for training? The Internet as a managed commons (Doc does a great job of advancing Lewis Hyde's work on the commons) extends to many facets of our social interactions, not just those that involve transactions for money. Doc does talk about micro-transactions, but there are also new efforts to enable a sharing economy that would benefit greatly from these services.
Every chapter in this book is a revelation on an important topic, from the coming collapse of the advertising bubble, to the need for customer-based contracts instead of the current lopsided boilerplate contracts of adhesion, to the Internet as a managed commons, which can support individuals owning their own data and negotiating with an open market for what they need: based on their own intentions, rather than from some expensive (in money and effort) algorithm devised to mine their data and ferret these out. Who knows their intentions better than the customer?
The new economy, based on fourth-party brokers that act on behalf of the customer --not the vendor--will be open (newcomers welcome, no silos allowed), efficient (no more guessing intentions, transactions are knowledge-full), effective (allowing vendors to work together), and it will bring the Internet closer to its potential as a free exchange of knowledge that can also support innumerable transactions and contracts. In the end, this is also a story of a work in progress, as Doc and others have already started to build software services to explore this new economy. This is an important work, that announces what could, and I would argue, should be a new direction for an Internet enabled economy.
As a bonus, the work is extraordinarily well written at the prose level, and is not simply a blog-to-book. Each chapter adds substantially to the overall argument. I cannot recommend this book too highly. I am encouraging friends and strangers alike to give it a read.
I would also submit that there are corollaries to the commercial vendor/customer relationship that Doc's logic and services would help improve. How much better would civil society be if the intentions and the capabilities of citizens, and the problems they face, were announced in this fashion to their local governments? How much more effective would continuing education be if the student could announce the skills they require to the world and have multiple offers for training? The Internet as a managed commons (Doc does a great job of advancing Lewis Hyde's work on the commons) extends to many facets of our social interactions, not just those that involve transactions for money. Doc does talk about micro-transactions, but there are also new efforts to enable a sharing economy that would benefit greatly from these services.
2 people found this helpful
Report abuse
Reviewed in the United States on June 8, 2012
Verified Purchase
This is a cracking read. Doc Searls' thesis - that customers will increasingly take charge of their end of the e-commerce relationship with profound effects - has a visceral appeal, and the same sense of inevitability that now seems obvious in hindsight with The Cluetrain Manifesto. It's built on his profound and well-researched understanding of technology, particularly the Internet and open source software, of advertising and marketing. But he wears this learning lightly, he avoids jargon and puts his message across in a folksy and humourous style. With the skill set he has it's some sort of miracle that instead of being blockedbooked years in advance earning vast consultancy fees from corporate boardrooms he's instead out there speaking for each and every one of us. We've yet to find out just how this world he describes will come about. But his book describes plenty of straws in the wind, and it seems inevitable - to this reader at least - that his vision will be realised, with vast implications and consequences for businesses of all sorts, for public services and the dignity of individuals.
3 people found this helpful
Report abuse
Reviewed in the United States on December 5, 2015
Verified Purchase
Doc paints a picture of an exciting and truly customer-driven (don't say "consumer" - he hates that word) world, citing dozens of other web thought-leaders. This book will make you think of what has to happen before the true power of the Web is unleashed. Amazing to think that we're not even close to that vision yet. Well written, accessible - even for non-techies. I look forward to reading Doc's next book!
Reviewed in the United States on June 20, 2013
Verified Purchase
I enjoyed this book for many reasons. I loved it's insight into the way a customer really wants to work, I enjoyed reading about how early we are still in the web game and a thoroughly enjoyed the mind blowing examples of how the future can be. I would recommend this book to any business decision maker or someone that is in deep contact with end user customers. In summary, skip this book at your own risk.
Reviewed in the United States on February 17, 2013
Verified Purchase
Dock Searls is one of the legends of the tech writing world (mostly known as Senior Editor of Linux Journal).
He starts with a view of the future and how we will use our automated bots to find information and do things for us. And how they will learn what we like and how we like things done - just like a real personal assistant.
He emphasizes that in the past, companies controlled the market but with the internet - it is the consumers who do. For example, even the posting of this review gives me a power that was once reserved for accredited reviewers who were published in a paper or magazine. Power to the people.
Of course he talks lots about the openness and freedom on the internet. (sort of goes with Linux).
I liked the final chapter best - what to do about it. Rather than approach the changes as a problem, he points out a myriad of opportunities this opens up like specific verticals, healthcare, etc. He has a succinct checklist of things to do (like "put a leash on legal")
He certainly knows how to write. His earlier book - Cluetrain Manifesto is somewhat of a classic. Good book.
He starts with a view of the future and how we will use our automated bots to find information and do things for us. And how they will learn what we like and how we like things done - just like a real personal assistant.
He emphasizes that in the past, companies controlled the market but with the internet - it is the consumers who do. For example, even the posting of this review gives me a power that was once reserved for accredited reviewers who were published in a paper or magazine. Power to the people.
Of course he talks lots about the openness and freedom on the internet. (sort of goes with Linux).
I liked the final chapter best - what to do about it. Rather than approach the changes as a problem, he points out a myriad of opportunities this opens up like specific verticals, healthcare, etc. He has a succinct checklist of things to do (like "put a leash on legal")
He certainly knows how to write. His earlier book - Cluetrain Manifesto is somewhat of a classic. Good book.
One person found this helpful
Report abuse
Top reviews from other countries
AE
4.0 out of 5 stars
Four Stars
Reviewed in the United Kingdom on July 18, 2015Verified Purchase
Very interesting reading about nxt generation economy.
Boxmoor42
5.0 out of 5 stars
Five Stars
Reviewed in the United Kingdom on May 4, 2016Verified Purchase
Excellent
Randall Stevens
5.0 out of 5 stars
Awesome !
Reviewed in the United Kingdom on January 5, 2013Verified Purchase
If you believe that the future can be genuinely different from where are today - this is a must read
deo
5.0 out of 5 stars
Deep Thinking - taken in doses
Reviewed in Canada on January 7, 2017Verified Purchase
I found this book to be for times when I am doing deep thinking. I couldn't read it when distracted. The ideas in here are still forming into reality in early 2017 but Searls has set up an interesting framework.
CustomerKing
5.0 out of 5 stars
What's next after the "social" effect
Reviewed in Italy on April 12, 2013Verified Purchase
Excellent book describing the evolution of business after the "social" effect. we will return in a more personal dimension which will match with social aspects of communication and business respecting our privacy as individuals.
Explore similar books
Tags that will help you discover similar books. 2 tags
marketing & salesbusiness & money
Results for:
Page 1 of 1Start overPage 1 of 1
- The 7 Habits of Highly Effective People: Powerful Lessons in Personal Change
Kindle Edition with Audio/Video$8.99$8.99 - Building an Elite Organization: The Blueprint to Scaling a High-Growth, High-Profit Business
Kindle Edition$0.99$0.99 - Words That Change Minds: The 14 Patterns for Mastering the Language of Influence
Kindle Edition$1.99$1.99 - The 1-Page Marketing Plan: Get New Customers, Make More Money, And Stand Out From The Crowd
Kindle Edition$2.99$2.99
Where do clickable book tags come from?
Book tags are created from a variety of sources, some of which are customer-generated. Amazon is not legally responsible for the accuracy of the tags represented. If you are an author or publisher and would like to remove a tag associated with your title, please contact your vendor manager or publisher support team.



























