Mine had little scratches all over and had obviously been used but it works perfectly. I only paid about $10.00 for it as compared to some of my peers who were forced to buy theirs for college bookstore prices upwards of $50.00 brand new. I'm perfectly content with my worn PRS Clicker. It was packaged complete with the instructional guide and a fresh pair of batteries- works for me! Definitely buy if you only intend to use it for a particular course or are just looking for a cheap alternative with equal quality.