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Interviewing Users: How to Uncover Compelling Insights by [Steve Portigal]

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Interviewing Users: How to Uncover Compelling Insights Kindle Edition

4.2 out of 5 stars 109 ratings

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Length: 204 pages Word Wise: Enabled Enhanced Typesetting: Enabled
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Editorial Reviews

Review

Portigal's common-sense guide to interviewing is an excellent primer on methods and techniques. The sidebars, case studies, photos, and illustrations bring the information to life. --Brenda Laurel, PhD, designer, researcher

Steve Portigal's fast-paced, ultra-readable primer provides a common-sense approach to interviewing users that's as inspiring as it is instructive. --Allan Chochinov, Editor in Chief, Core77

Steve's book is based on his extensive expertise with qualitative ethnography, and is a must-read for students of design research. --Jon Kolko VP, Design, MyEdu & Director, Austin Center for Design

Steve Portigal's fast-paced, ultra-readable primer provides a common-sense approach to interviewing users that's as inspiring as it is instructive. --Allan Chochinov, Editor in Chief, Core77

Steve's book is based on his extensive expertise with qualitative ethnography, and is a must-read for students of design research. --Jon Kolko VP, Design, MyEdu & Director, Austin Center for Design --This text refers to the paperback edition.

About the Author

Steve is the founder of Portigal Consulting. In the past 15 years he's interviewed families eating breakfast, rock musicians, home-automation enthusiasts, credit-default swap traders, and radiologists. His work has informed the development of music gear, wine packaging, medical information systems, corporate intranets, videoconferencing systems, and iPod accessories. He's an accomplished presenter who speaks about culture, innovation, and design at companies such as eBay, Adobe, Nokia, Hewlett-Packard, and Dolby Laboratories.

Steve has lectured at Stanford University, Institute of Design, California College of Art, and UC Berkeley, and writes regularly on topics from interaction design to pop culture for Interactions, Core77, Ambidextrous, and Johnny Holland. He has a graduate degree in human-computer interaction from the University of Guelph and is an avid photographer who has a Museum of Foreign Groceries in his home. --This text refers to the paperback edition.

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4.2 out of 5 stars
4.2 out of 5
109 customer ratings
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Reviewed in the United States on April 30, 2018
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Reviewed in the United States on January 31, 2017
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Reviewed in the United States on January 7, 2016
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Reviewed in the United States on May 29, 2018
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Top international reviews

Frances
4.0 out of 5 stars Good for interview technique. Needs more on the insights front
Reviewed in the United Kingdom on May 27, 2014
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14 people found this helpful
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Kimberly
5.0 out of 5 stars Also a good book to have on hand when you need a ...
Reviewed in the United Kingdom on March 28, 2017
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Mathew Moore
1.0 out of 5 stars Kindle version is almost unreadable
Reviewed in the United Kingdom on April 8, 2019
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Suzanne
5.0 out of 5 stars Inspirational
Reviewed in the United Kingdom on April 16, 2016
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C Hornsey
4.0 out of 5 stars Four Stars
Reviewed in the United Kingdom on September 3, 2017
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Gearóid Ó Laighin
4.0 out of 5 stars Four Stars
Reviewed in the United Kingdom on September 17, 2015
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Alessandra Di Silvestro
4.0 out of 5 stars Interessante libro, su come condurre le interviste con gli utenti. Consigliato
Reviewed in Italy on December 26, 2018
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Roger
4.0 out of 5 stars The book I was looking for
Reviewed in Canada on October 3, 2018
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Anna Kop
5.0 out of 5 stars This is a great book as an intro or a refresher about interviewing ...
Reviewed in Canada on August 17, 2017
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Tom Wood
5.0 out of 5 stars Learn from a master craftsman
Reviewed in the United Kingdom on August 18, 2013
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Susann Schaefer
5.0 out of 5 stars must read for every product manager
Reviewed in Germany on October 18, 2016
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Lucas
5.0 out of 5 stars Easy to read and comprehensive information
Reviewed in Brazil on September 27, 2017
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Simone
4.0 out of 5 stars Good introduction to the topic
Reviewed in Italy on April 20, 2017
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5.0 out of 5 stars Five Stars
Reviewed in Canada on November 22, 2014
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Neil Burnett
4.0 out of 5 stars Four Stars
Reviewed in the United Kingdom on March 30, 2017
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