Intex PureSpa Jet & Bubble Deluxe Portable Hot Tub, Octagon, 79" X 79" X 28", Onyx Black
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- Experience the luxury of 120 soothing bubble jets and 4 high-performing massages jets while you relax
- Approximate inflated inner/outer diameter: 59"/79"; Height: 28"
- Seating capacity: 4 people; Water capacity: 210 gallons; Water temperature range: 68 - 104 degrees fahrenheit
- Features: Heating system; Hard water system to keep the water refreshing; Salt water sanitation system; Filtration system with 2 filter cartridges
- Includes: PureSpa; Floating pool chlorine dispenser; Insulated cover; Thermal ground cloth; Inflation hose; Carry bag
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|Item Dimensions||79 x 79 x 28 inches||0 x 0 x 0 inches||77 x 77 x 28 inches||71 x 71 x 26 inches||0 x 0 x 0 inches|
|Item Weight||150.00 lbs||244.71 lbs||—||53.86 lbs||0.00 ounces|
Pamper yourself in relaxing heated water surrounded by soothing message and bubble jets. The PureSpa provides relaxation at the touch of a button. The easy-to-use control panel activates 4 high-powered, adjustable message jets and 120 heated bubble jets surrounding the interior of the spa for a rejuvenating, euphoric experience. The heating system adjusts to fit your personal temperature preference allowing a stress-free spa experience. The combination of the state-of-the-art hard water treatment system and the advanced saltwater sanitation system creates an all-inclusive, premium spa experience. PureSpa provides simple maintenance with 2 easy-to-replace filter cartridges for lasting enjoyment for up to 4 people. The Fiber-Tech Construction and the puncture-resistant 3-ply laminated material provide the ultimate comfort, support, and durability. An insulated cover and lock is included to minimize heat loss, and provides an added safety feature. A carry bag is provided for easy storage and transportation.
• Approximate inflated Inner/Outer Diameter: 58"/77"
• Height: 28"
• Seating capacity: 4 people.
• Water capacity: 210 gallons.
• Water temperature range: 68 Degree Fahrenheit - 104 Degree Fahrenheit
• Includes: Tub, Insulated Cover, Heating System, Hard Water System, Salt Water Sanitation System, Filtration System with 2 filter cartridges, Floating Pool Chlorine Dispenser, Thermal Ground Cloth, Inflation Hose, Carry Bag.
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In short, this tub, although a fantastic concept, has been a problematic piece of equipment since shortly after purchase, when its flaws began to reveal themselves. Both the main pump unit and the tub were replaced (at different times) under warranty due to serious issues. And the same issues continue with the replacement components right up until the warranty expired (1year), leaving me, in the end, with an unusable product.
Rest assured that none of the issues I describe here are unique to me, or in any way due to environment, water quality, mishandling, or user-error. I ‘babied’ this product and followed the directions for setup and use without fail. And I’m no stranger to inflatables, having owned (and repaired) a number of inflatable boats (and others) over the years.
Within one month of initial set up and use of the tub, the control unit began displaying an E90 code (“No Water Flow”). After eliminating all of the documented suspect problems and following the ‘reset’ procedure, the error persisted. I finally discovered that by removing one of the two filters, the error code would not be thrown. It appears that the designers did not properly calibrate the range of acceptable water flow for this unit, meaning that even the smallest restriction of flow (such as a clean filter) causes just enough reduction in flow to throw the error. Figuring I could live with this work-around, I continued using the tub, using a fine mesh net to manually clean out minor debris, which was minimal.
Also, over time (approximately 1 week), the tub would gradually loose air. I began to notice this after having the tub for about 1 month. Due to my experience with Intex inflatable beds (all of them I’ve ever owned developed seam leaks after a dozen uses or so), I suspected leaking seams and proceeded to do the soapy water test. Sure enough, a section of the seam on top was leaking in two places. These leaks were so minor, it took minutes for them to show bubbles in the soap solution. To be clear, this was not due to over / under inflation (or any other ‘user’ influenced factor), as I monitored the air pressure frequently, holding it in the lower part of the gauge’s ‘green’ range. But as with the E90 code, I was confident I could live with this slow leak and even successfully seal the leak at some future point (tips on this at bottom).
After about two more weeks, the control unit began displaying a new error code: E95 (water temperature too high). This turned out to a false code, as the water temperature was being maintained by the system at exactly where I had set it (97 degrees), as verified by a pool thermometer. As before, implementing the documented ‘solutions’ had no effect on the error code and unlike the E90 error code, there was no work around that I could find…this error was ‘fatal’, rendering the tub unusable. It was at this point that I reviewed the warranty and was surprised to find that I was covered (expecting 90 days instead of 1 year), so I called Intex support. After validating my purchase information, they determined that the tub was indeed under warranty, and promptly sent me a replacement ‘base’ package unit at no charge. I was feeling pretty good about Intex support at this point, even though it meant I would have to drain the tub, relocate the control ‘head’ onto the new base unit, refill, re-salt, and go on.
After getting setup again with the new base unit, within 4 days the control unit began to display the E90 code as before, to which the only solution, once again, turned out to be removing one filter. I decided that it was pointless to call Intex again, because, while the replacement base unit did take care of the E95 problem, it did not fix the E90 problem as they claimed it would, and again, it was a relatively minor issue. (Google these to see lots of reports from other tub owners…again, inherit design problems.)
Next, after approximately 2 months, a minor bulge ( approx. 2” x 1”) begin to form on the top outer rim of the tub. Concerned, I called Intex support and they explained that the tub would need to be replaced. (In hindsight, I wish I had never called about that problem). This time they send me a new tub, but first asked me to cut out several pieces of the old tub and mail them to them to prove that, I suppose, I was not trying to scam them out of a free tub. I cut out the requested pieces of the tub and mailed them. In relatively short order, I received the replacement tub but I did not get the chance to set it up and try it out due to us being in the direct path of Hurricane Irma in September of 2017. We sustained damage to our property and were without electricity for two weeks. Naturally, the last thing on my mind was setting up our replacement hot tub from Intex. But finally, in December of 2017, I was in a state to be ready to try out my replacement tub.
From the beginning, there were issues with the replacement tub: The air inflation valve would not properly seat, resulting in a slow air leak. Every day, I had to add about 2 lbs of air pressure to the tub, but on the third day, I found I could minimize the leak by backing off on the air valve cap ½ turn. So that was temporarily taken care of but just three days later, an internal rib (or ribs) gave way causing a large (about 2 feet by 1 foot) bulge inside the tub. The giving way of the rib(s) caused a major seam leak and a tear under the jet housing in the middle of the bulge, both bubbling away and ultimately not accessible for repair. Fortunately, we heard the sound of the rib(s) giving way (a loud thud), and were able to shut the pump off and drain the tub before much water loss, or the situation worsened. Again, this was not due to over pressurization of the tub or abuse of any sort. In fact, I had even been cross-checking the Intex-supplied air gauge with an extremely accurate low-pressure gauge supplied with one of my inflatables, insuring that the tub was right around 4.5 psi.
Calling Intex this time yielded no results. After explaining to the Intex representative what had happned with the replacement in less than two weeks of use, she checked and determined that my replacement tub was out of warranty. I further explained to the Intex representative that I was delayed months in trying out the replacement tub due to getting clobbered by Hurricane Irma, but she held to the policy (as I expected her to do), telling me that there was nothing she could do except offer me a new tub at a cost north of $250.00. (You might think they’d offer me a discount off of list, but in any case, I’d probably not be willing to roll the dice again on this product…especially at my own expense.)
So to summarize, given my experiences, I world not advise anyone to purchase this tub, in spite of Intex support being surprisingly helpful and courteous (while the tub is under warranty). The tub will undoubtedly work well for the first days or maybe weeks, but if your experience mirrors mine, the tub’s inherit design flaws will begin to manifest themselves in short order as proven by the fact that the replacement components shipped to me suffered from the same flaws as my original.
PS. In my experience, the best product to repair small leaks (especially at seams) on inflatables is “FiberFix Total Repair”. It comes in the form of a pen-like tube, with a small, battery powered UV LED light on one end. It is viscous, and is cures very quickly when you hit it with the UV light. For a slow seam leak, you only need to depressurize the inflatable about ½ way, apply FiberFix to the leak, and tamp it down with the UV LED ‘bulb’ while the UV light from the ‘bulb’ is curing it. It is very briefly workable while it is curing (1-2 seconds), and you can ‘push’ it down on the leak to seal it off. It may take some experience to get the timing right, but it works! (I have NO connection to the company that makes this and receive nothing whatsoever by recommending it here…just trying to help!)
Update. Do not buy from Intex! This company is a joke. After a week this hot tub developed a slight leak. I tried to use a combination of soap and water to find the leak and could not find anything. My wife called their customer service and they said do not worry about the air leak they will replace the tub. They asked her to cut out a couple pieces to prove we had it I guess and send it in the mail to them. This made the hot tub non repairable and they have never sent another one. They actually told us today they did not care when it is replaced. I will be contacting amaon and showing proof all the emails in regards to this disaster!
Update. I have called. I have filled out the warranty information. I got silence. No contact, no return email. INTEX is a great big zero. If you buy anything from them know up front that if there is an issue you are on your own.
I called Intex again and was told the replacement tub came with no guarantee and now that the original 1 yr. had passed there was nothing they could do. She also hinted that this "happens a lot" for this issue and if they kept sending out replacement tubs they would lose money. WOW!
So buyer beware. This clearly has a design flaw and quality issues, and Intex is not willing to stand behind their product. It is a great tub if you only want it for a short period of time. Otherwise you are wasting your money.