Amazon Key In-Home Kit includes: Amazon Cloud Cam (Key Edition) indoor security camera and compatible smart lock
- Not at home? Not a problem. As a Prime member, you can get packages securely delivered into your home without being there. Plus, grant access to the people you trust, like your family, friends, dog walker, or house cleaner—no more leaving a key under the mat.
- Secure access. The In-Home Kit features the Amazon Cloud Cam (Key Edition) indoor security camera and an Amazon Key-compatible smart lock.
- Real-time notifications. We’ll send notifications the morning of delivery, just before, and right after. Watch your delivery happening live or view a video clip of it later.
- Stop making spare keys. Give family and friends temporary, recurring, or permanent access. Or provide one-time access for your electrician or dog walker. You’re in control—just schedule the date and time window.
- Check in on your front door 24/7. The Amazon Key In-Home Kit includes an Amazon Cloud Cam (Key Edition) indoor security camera with 1080p Full HD, night vision, and more—plus an Amazon Key-compatible smart lock for secure access control.
- Free installation. Get the Amazon Key In-Home Kit installed for free by a professional. Just schedule your installation appointment during checkout.
- Exclusively for Prime members in select cities and surrounding areas. Enter your zip code to see if Amazon Key is available in your area. Check back as we expand to more cities.
We want you to know:
Amazon Key is not integrated with home security systems. On the day of delivery, you will need to disarm your home security alarm. We do not recommend using in-home delivery if you are not comfortable disarming your security system on delivery day. Additionally, we do not recommend using in-home delivery if your pet can access the front door on delivery day.
Not at home? Not a problem.
As a Prime member, get your Amazon packages securely delivered just inside your front door. Plus, grant access to the people you trust, like your family, friends, dog walker, or house cleaner – no more leaving a key under the mat.
Amazon Key is exclusive to Prime members in select cities and surrounding areas. To get started, purchase the Amazon Key In-Home Kit, starting at $249.99. The kit includes: the Amazon Cloud Cam (Key Edition) indoor security camera and a compatible smart lock from Kwikset or Yale.
Check your eligibility and get the Amazon Key In-Home Kit
Install the kit yourself or take advantage of free installation
Shop on Amazon and select “FREE in-home delivery” at checkout
Get packages just inside your front door
Select “FREE in-home delivery” at checkout and on delivery day, you’ll receive a notification in the morning and another just before the delivery arrives at your address. The driver will always knock first, and then request access. Amazon verifies the delivery driver through an authentication process, turns on Cloud Cam to record, then grants access for the driver to deliver your package just inside your front door.
After the driver drops off your package and confirms that your door is locked, we’ll send a notification that the delivery is complete. If your plans change, you can select ‘Block Access’ up until the delivery time and the driver will follow a standard delivery procedure for your address. All in-home deliveries are backed by Amazon Key Happiness Guarantee, so you can rest easy knowing your package will be waiting just inside your door.
No more hiding keys under the mat
Amazon Key lets you grant access to the people you trust. Schedule permanent access for your family members or give temporary access to recurring visitors like dog walkers, house cleaners, or out-of-town guests. You’ll be notified any time your guest locks or unlocks your door.
Plus, Amazon Key for professional service providers
In the coming months, Amazon Key will provide customers with a convenient way to provide unattended access to professional service providers. This includes services from home cleaning experts Merry Maids and pet sitters and dog walkers from Rover.com, as well as over 1,200 services from Amazon Home Services.
Includes a security camera, smart lock, and app
Amazon Cloud Cam (Key Edition) indoor security camera features 1080p Full HD, night vision, and two-way audio.
Choose an Amazon Key-compatible smart lock from leading lock manufacturers, Kwikset and Yale.
Use the Amazon Key App to watch deliveries, check in anytime via live view, and lock and unlock your front door from anywhere.
Get the In-Home Kit installed for free
Get the Amazon Key In-Home Kit installed by a professional or do it yourself. Select at checkout. Learn more.
Keep your existing deadbolt
Install a smart lock over your current deadbolt and keep your current set of keys. Your exterior lock remains the same. Guests can enter with a unique code. Kwikset Convert
Can I receive in-home delivery if I live in an apartment complex or have a front gate?
Yes, as long as the delivery driver can access and enter your front door. For example, you can provide your building or gate code in the Amazon Key App, which can be securely shared with drivers and guests.
What if I have a home security system?
Amazon Key is not integrated with home security systems. On the day of delivery, you will need to disarm your home security alarm. We do not recommend using in-home delivery if you are not comfortable disarming your security system on delivery day.
Can I receive in-home delivery if I have a pet?
We do not recommend using in-home delivery if your pet can access the front door on delivery day.
What is the Happiness Guarantee?
All in-home deliveries are backed by Amazon Key Happiness Guarantee. If an in-home delivery was not completed to your satisfaction, we’ll work with you to correct the problem.
Are there special drivers for in-home delivery?
Amazon Key in-home deliveries are carried out by some of the same professional drivers who you trust to deliver your Amazon orders today. These individuals are thoroughly vetted, with comprehensive background checks and motor vehicle records reviews.
How do I access Cloud Cam home monitoring features like motion alerts?
Simply download the free Amazon Cloud Cam App on Fire OS, Android, and iOS to get notified when Cloud Cam sees activity. Get advanced features like person detection and Zone, or more storage and download and share video clips with a Cloud Cam subscription. Try any plan free for 30 days.
Is Amazon Key compatible with my front door?
Amazon Key-compatible smart locks are compatible with standard deadbolts mounted separately from the handle and standard doors between 1-3/8 and 2 inches in thickness.
How do I select in-home delivery at checkout?
After you register your Amazon Key In-Home Kit and delivery address in the Amazon Key App, you will see the “FREE in-home delivery” shipping option at checkout for eligible Prime items.
What if I already own a Cloud Cam or smart lock?
In order to activate Amazon Key, you need an Amazon Cloud Cam (Key Edition) and an Amazon Key-compatible smart lock. To get started, check your eligiblity.
How does Amazon Key work with Alexa?
After you install and set up your Amazon Key In-Home Kit, you can enable the Amazon Key skill in the Alexa App for your Alexa-enabled device. Once enabled, you can ask “Alexa, lock my front door” or “Alexa, is my front door locked” to check the status.
Is Amazon Key compatible with Prime household account sharing?
Currently, we do not support Prime household account sharing for in-home delivery or controls in the Amazon Key App. Using the Amazon Key App, you can create guest profiles for household members for access privileges.
How do the devices from the Amazon Key In-Home Kit work together?
Your compatible lock and Cloud Cam (Key Edition) must be on, paired in the Amazon Key App, and connected to your wireless network for Amazon Key to work. The power cable for Cloud Cam (Key Edition) is a hub that communicates with your Amazon Key-compatible smart lock. That connection enables in-home delivery and guest access functions.
Where do I need to install Cloud Cam?
To record your in-home delivery, Cloud Cam needs to be installed inside your home within 25 feet of your smart lock and facing your front door.
What happens on delivery day?
On delivery day, you’ll receive a notification in the morning with a 4-hour delivery window for when the delivery driver will arrive at your home. Right before the driver arrives at your door, you will receive an “Arriving Now” notification and you can optionally watch the delivery happening live. The driver will knock first and then request to unlock your door with their Amazon handheld scanner. Amazon verifies that the package belongs to the address and the driver is near the door, turns on Amazon Cloud Cam and unlocks your door. No special codes or keys are given to the driver. The driver will then place the package just inside your door and request to relock the door. Once the delivery is complete and your door is relocked, you’ll get a final notification and can watch a video clip of the delivery.
Want to learn more?
Check out additional helpful information to get detailed answers for your Amazon Key questions. Learn more
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