Top critical review
21 people found this helpful
MUST IF YOU PLAN TO DOWNLOAD FROM AMAZON
on March 8, 2012
Before you read the whole story: My review is about downloading/technical support from Quick Books. Its not about how it work. I have not reached that point yet!!
I usually don't write reviews but thought I should on this one. I downloaded this software from Amazon. They have the best price on the net. Unfortunatley once you have downloaded this heavy file which takes around 15-20 minutes on fast download connection, it gives you error. The file has been corrupt. You need to download this again. I tried several times but same result. I called Quick Books Technical support for getting help on installation:
1) 5 Minutes hold -> Got connected to Philippines.
2) Before they will help , they need to create a account.
3) Since you bought from AMAZON, you do not have a support plan. You must buy in order to get help.I had a big argument. I am buying a product to see if this will work or not for our company but they would not help you until you buy a support plan. Free for 30 days and then billed automatically every month. Technical support is aware of the problem. The link from where you download this software does not have updates from QB. This result in file being corrupt and you get frustration at no charge.
4)After arguing with him, he got approval from his manager to help me via remote access.
5)Tech Guy logged in my computer and started a new download which is coming from QB.Why don't they fix the problem!!!
6)I plan to buy more license in future.Tech guy asked me to buy future license from QB only. I told him that I found a better price on Amazon. He said most of the retailers are selling Fake QB license and that is why they are cheaper then them. I hope AMAZON reads this!!!
5)Then they try to sell you the Quick Books Enterprise Software. He got his manager which tried her best to sell and educate me about the product for which I am not even interested.
Isn't this amazing: You plan to buy a product from a company but they would not help you for installation if you don't buy support plan. They will not fix the known issues and will tell you not to buy the products from other retailers who are selling their products.
Talk about Customer Service.....