- Paperback: 392 pages
- Publisher: Emereo Pty Ltd; 4 Stg edition (September 12, 2011)
- Language: English
- ISBN-10: 1743331363
- ISBN-13: 978-1743331361
- Product Dimensions: 7.4 x 0.9 x 9.7 inches
- Shipping Weight: 1.8 pounds (View shipping rates and policies)
- Average Customer Review: 4.6 out of 5 stars See all reviews (378 customer reviews)
- Amazon Best Sellers Rank: #196,780 in Books (See Top 100 in Books)
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Itil® Foundation Complete Certification Kit - Study Book and eLearning Program - 4th edition 4 Stg Edition
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Top Customer Reviews
I had already quite some experience with ITIL processes so most of the subject covered were not new to me, but still I was able to learn new things and also relearn known areas.
After learning for about 2 months I took the exam ISEB ITIL V3 Foundation Certificate in IT Service Management (BH0-006). I passed with 98% (39 of 40 questions).
Most questions were different from the ones you practice in the training, but everything that you learn from the book and online exam covered all the subjects of the exam. Also there were a lot of questions where you really needed to understand the subject, just using logic wouldn't have helped you. Almost none of the questions had obviously wrong answers. Again - understanding was the key to success!
The Certification Kit was definitely worth the money and I can highly recommend it.
***** out of 5
I studied on and off for about 2 weeks no more than an hour and a half each day. Suggested path that worked for me is:
1. Take online course
2. Read chapter in book relevant to course just taken
3. When done with all sections take the sample exam
4. Revisit sections that you feel need improvement
5. Day before the exam, just read from the book constantly.
The book and online course complement each other well. Important information which allows you the grasp the overall gist of each ITIL area is repeated many times.
Online quizzes at the end of each section, plus different questions at the end of each book section, plus a sample exam give you all you need to practice.
The book is a manageable length - not more detailed than you need for the Foundation Exam, but enough to supplement the online course.
The online course is great, but there are times where the accent-neutral instructor speaks too quickly. This makes it difficult to understand.
The process to receive access to the online course is a bit awkward. Instead of it being totally automated with a key-code in the book, one has to email the amazon receipt to them directly.
About 30% of the practice quiz/test questions were simlar to that on the actual exam.
Read to understand the concept and memorize terms & definitions. But also go get some brain dumps to help you out.
Got 100% score. Again 30% book, 70% brain dump....
Most Recent Customer Reviews
Wow horrible customer service from the art of service! Book seems good, but don't buy this expecting to use any of the extra electronic tests or media! Read morePublished 11 days ago by Lisa Bernhardt
Perfect book. Complete, easy and has an online component. It also has practice exams, you can't beat that.Published 1 month ago by Michael N.
Outstanding book and excellent knowledge. Well written and explains Service Delivery like no other!Published 4 months ago by Amazon Customer
A typical ITIL Foundation course costs ~$2000. I paid ~$100 for this book and another ~$200 to take the web proctored certification exam on PeopleCert... Read morePublished 10 months ago by Jonathan R
Using this book along with several others I was able to pass the ITIL V3 Foundations exam on my first attempt. Read morePublished 13 months ago by Joel Mandelkern
This book is clear, concise, and presents the information in an understandable way. I feel prepared to take the certification test after studying using this book. Read morePublished 14 months ago by Theresa K.
The publisher presents the material in a very straightforward yet engaging manner. The narrated content is perfect for commutes or walks in the park. Read morePublished 15 months ago by Jim Loges