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Itil® Foundation Complete Certification Kit - Study Book and eLearning Program - 4th edition 4 Stg Edition

4.6 out of 5 stars 378 customer reviews
ISBN-13: 978-1743331361
ISBN-10: 1743331363
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Frequently Bought Together

  • Itil® Foundation Complete Certification Kit - Study Book and eLearning Program - 4th edition
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  • ITIL Foundation Exam Study Guide
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  • ITIL Exam Prep Questions, Answers, & Explanations: 800+ ITIL Foundation Questions with Detailed Solutions
Total price: $183.37
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Product Details

  • Paperback: 392 pages
  • Publisher: Emereo Pty Ltd; 4 Stg edition (September 12, 2011)
  • Language: English
  • ISBN-10: 1743331363
  • ISBN-13: 978-1743331361
  • Product Dimensions: 7.4 x 0.9 x 9.7 inches
  • Shipping Weight: 1.8 pounds (View shipping rates and policies)
  • Average Customer Review: 4.6 out of 5 stars  See all reviews (378 customer reviews)
  • Amazon Best Sellers Rank: #196,780 in Books (See Top 100 in Books)

Customer Reviews

Top Customer Reviews

I wanted to prepare myself for the ITIL V3 Foundation certificate and was looking for a mixture between book and eLearning and came across the ITIL Foundation Certification Kit from The Art of Service. After going through the Study Guide - which is well written and covers all important areas - I went through the eLearning Course and read the book a second time.

I had already quite some experience with ITIL processes so most of the subject covered were not new to me, but still I was able to learn new things and also relearn known areas.

After learning for about 2 months I took the exam ISEB ITIL V3 Foundation Certificate in IT Service Management (BH0-006). I passed with 98% (39 of 40 questions).

Most questions were different from the ones you practice in the training, but everything that you learn from the book and online exam covered all the subjects of the exam. Also there were a lot of questions where you really needed to understand the subject, just using logic wouldn't have helped you. Almost none of the questions had obviously wrong answers. Again - understanding was the key to success!

The Certification Kit was definitely worth the money and I can highly recommend it.
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Even it is not explained anywhere, you have an expiration date to use the Software. If you buy the book and you do not plan to use it right away, DO NOT buy it (software will expire, and it will be a loss of money).
1 Comment 33 people found this helpful. Was this review helpful to you? Yes No Sending feedback...
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I have to get something out of the way first. I didn't know a thing about ITIL before I started reading this book. I have done certifications before (MCITP: EA, A+, etc.) and bought official study material for them. I have found personally that they weren't clear enough or that they required a ton of extra study material. I did not find that with this book. This has to be one of the best study guides I have used. Short, clear, and to the point. Everything was relevant and I didn't even need extra study material! I have never felt more confident than i did going into an exam. I scored a 100%. I would definitley recommend this book to anyone looking for their ITIL foundation cert.

***** out of 5
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I found the book and video easy to follow, however the two did not always match each other in terms of phraseology and content layout. This did involve taking some extra notes to ensure that the full lessons were learnt and some quick page turning to get to the correct section that the video was playing. This gave the feeling that the video was more up to date than the book.
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Recently, a colleague spent 3-days and $1995 USD to go off on a training course to pass his ITIL Foundation Exam. I did it with this $99 book and 90 days of online course access + $149 for the web-proctored exam (via PeopleCert). Passed with a 95%!

I studied on and off for about 2 weeks no more than an hour and a half each day. Suggested path that worked for me is:
1. Take online course
2. Read chapter in book relevant to course just taken
3. When done with all sections take the sample exam
4. Revisit sections that you feel need improvement
5. Day before the exam, just read from the book constantly.

Good:
The book and online course complement each other well. Important information which allows you the grasp the overall gist of each ITIL area is repeated many times.
Online quizzes at the end of each section, plus different questions at the end of each book section, plus a sample exam give you all you need to practice.
The book is a manageable length - not more detailed than you need for the Foundation Exam, but enough to supplement the online course.

Improvement Areas:
The online course is great, but there are times where the accent-neutral instructor speaks too quickly. This makes it difficult to understand.
The process to receive access to the online course is a bit awkward. Instead of it being totally automated with a key-code in the book, one has to email the amazon receipt to them directly.
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The Art of Service training series may seem like a good value until your product arrives. You need to know that this "complete" certification course that you are paying for is 90 days of access to a web-portal and this book. The instructions in the book to gain access are not complete. What you learn after you try to gain access to this web training portal is that this company is from Australia, so laws may be different than in the US. So be prepared to wait for access while they verify you are actually the person that purchased the certification kit. There is a very specific alert/warning in the email that they send to you after you receive the book and try to gain access to their site, stating that if you didn't purchase this product at an authorized retailer, as evidenced by a copy of the proof of purchase from said retailer, that you, the customer would be denied access to the web portal. And my wait as a customer continues. Consequently, I think a return is in order. I try very hard not to reward bad seller behavior.
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Passed foundations exam & got certified with about 2 weeks of reading.
About 30% of the practice quiz/test questions were simlar to that on the actual exam.
Read to understand the concept and memorize terms & definitions. But also go get some brain dumps to help you out.
Got 100% score. Again 30% book, 70% brain dump....
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