Buying Options

Unlimited reading. Over 1 million titles. Learn more
Read for Free
OR
Kindle Price: $9.99

Save $5.00 (33%)

These promotions will be applied to this item:

Some promotions may be combined; others are not eligible to be combined with other offers. For details, please see the Terms & Conditions associated with these promotions.

Deliver to your Kindle or other device

Buy for others

Give as a gift or purchase for a team or group.Learn more

Buying and sending eBooks to others


Select quantity
Buy and send eBooks
Recipients can read on any device

Additional gift options are available when buying one eBook at a time.  Learn more


These ebooks can only be redeemed by recipients in the US. Redemption links and eBooks cannot be resold.

Quantity: 
This item has a maximum order quantity limit.

Deliver to your Kindle or other device

<Embed>
Kindle App Ad
Loading your book clubs
There was a problem loading your book clubs. Please try again.
Not in a club? Learn more
Amazon book clubs early access

Join or create book clubs

Choose books together

Track your books
Bring your club to Amazon Book Clubs, start a new book club and invite your friends to join, or find a club that’s right for you for free.
It’s All about CEX!: The Essential Guide to Customer and Employee Experience by [Jason S. Bradshaw]
Audible Sample
Playing...
Loading...
Paused

Follow the Author

Something went wrong. Please try your request again later.


It’s All about CEX!: The Essential Guide to Customer and Employee Experience Kindle Edition

4.4 out of 5 stars 14 ratings

See all formats and editions Hide other formats and editions
Price
New from Used from
Kindle
$9.99

Length: 111 pages Word Wise: Enabled Enhanced Typesetting: Enabled
Page Flip: Enabled Audible book:
Audible book
Switch back and forth between reading the Kindle book and listening to the Audible book with Whispersync for Voice. Add the Audible book for a reduced price of $7.49 when you buy the Kindle book.
Available
click to open popover

Enter your mobile number or email address below and we'll send you a link to download the free Kindle App. Then you can start reading Kindle books on your smartphone, tablet, or computer - no Kindle device required.

  • Apple
    Apple
  • Android
    Android
  • Windows Phone
    Windows Phone
  • Click here to download from Amazon appstore
    Android

To get the free app, enter your mobile phone number.

kcpAppSendButton
Amazon Business : For business-only pricing, quantity discounts and FREE Shipping. Register a free business account

Editorial Reviews

Review

"The secret to a great customer experience (CX) is a great employee experience (EX). In other words, what's happening on the inside of an organization is going to be felt on the outside by the customer. Jason Bradshaw knows this firsthand, as that was one of his responsibilities in his role as an executive at a major brand, and now he teaches you. Don't just read this book. Use this book. Execute the ideas on these pages, and you will positively impact the experience you create for both your employees and your customers."
--Shep Hyken, customer service expert and New York Times best-selling author of The Amazement Revolution

"It's simple: customer experience matters now, more than ever, and in this book, Jason will help you accelerate improvements."
--Jeanne Bliss, cofounder of Customer Experience Professionals Association and founder and president of CustomerBliss.com

"It's All About CEX isn't just any customer experience book, it provides the keys to make lifetime advocates of customers and employees. Bradshaw provides strategies that you can implement in every level of your company that will deliver immediate results and make you famous."
--Joe Calloway, best-selling author of Becoming a Category of One and member of the Professional Speakers Hall of Fame

"It's All About CEX is a masterfully crafted, insightful resource for anyone who seeks to drive customer loyalty and referrals. Written from wisdom, experience, and a deep understanding of how to drive a branded customer experience, It's All About CEX is refreshing, approachable, and empowering! It is filled with actionable tools that will drive sustainable customer success!"
--Joseph Michelli, New York Times number-one best-selling author of books like Driven to Delight, Leading the Starbucks Way, and The New Gold Standard

"Bradshaw's book absolutely nails it! He takes us on a journey that explains why both customer and employee experience matters so significantly--and he provides real-world strategies you can implement today to create lifelong customers and advocates. Apply his advice and become iconic for your outstanding customer experiences. This is a must-read!"
--Scott McKain, global thought-leader on creating distinction in business and author of multiple best-selling books including 7 Tenets of Taxi Terry and What Customers REALLY Want

About the Author

                 
Jason Bradshaw created his first business at fourteen, selling telecommunications and computer equipment in the Australian country town of Murgon. But it was Tom Peters's book The Pursuit of Wow! that opened his eyes to the power of customer and employee experience.

Jason has tested and implemented strategies for improving experience in a variety of sectors--from telecommunications to retail to media--helping companies to grow, improve efficiencies, increase employee retention, and save tens of millions of dollars. He is currently chief customer officer and director of customer experience at Volkswagen Group Australia.
            

Product details

  • File Size : 785 KB
  • Publication Date : October 23, 2018
  • Print Length : 111 pages
  • Publisher : Lioncrest Publishing (October 23, 2018)
  • Word Wise : Enabled
  • Enhanced Typesetting : Enabled
  • Text-to-Speech : Not enabled
  • Simultaneous Device Usage : Unlimited
  • X-Ray : Not Enabled
  • Language: : English
  • ASIN : B07JBR3Y6L
  • Lending : Enabled
  • Customer Reviews:
    4.4 out of 5 stars 14 ratings