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It's Always Personal: Emotion in the New Workplace [ IT'S ALWAYS PERSONAL: EMOTION IN THE NEW WORKPLACE ] by Kreamer, Anne ( Author ) on Mar, 29, 2011 Hardcover
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Distillation of best practices in regards to controlling/ managing emotions and how to channel them to our advantage in the form of a 'toolkit', and in general a please for a more inclusive workplace culture, in terms of emotions (both positive and negative) that author describes into great detail, i.e.; fear, anxiety, anger, compassion.
With lots of references to scientific studies and related other commonly known concepts (i.e. EQ, or emotional intelligence, Mars & Venus, etc.), as well as the inclusion of two personally initiated studies (specially for this book), it reads as a very solid affirmative argument for allowing emotions in the workplace, for the benefit of the people as well as (yes) their business.
A good starting point as well as reference for anyone aiming to bring about change, if only in oneself, thereby upping their chances of success in day-to-day struggles, with a lot of useful tips, ranging from the body-mind to the spirit.
Kreamer's book takes on one important piece of the problem: the emotional nature of human beings. More specifically, the intolerance of human emotion at work. Always an issue, it has become even more critical with the dramatic increase in the female working population. (Gender issues are an important thread in this book.)
As Kreamer observes, correctly in my view, the typical workplace frustrates people. Instead of addressing human issues, business leaders too often avoid them, relying on denial, pretense, and a veneer of rationality to evade the unavoidable.
This is a good book -- brief, well-argued, and clearly intended to contribute to solutions. For people struggling with emotion at work, there's plenty of thoughtful advice. Its orientation is more to self-help and action than to theory, which probably makes it more useful.
Business culture is urgently in need of some consciousness-raising. This book will help. Pass it on.
Full disclosure: I know Anne Kreamer personally. She interviewed me for the book, and I participated in the research survey. I'm delighted to say that I think the conclusions she draws from her research are entirely sound.