Enter your mobile number or email address below and we'll send you a link to download the free Kindle App. Then you can start reading Kindle books on your smartphone, tablet, or computer - no Kindle device required.
To get the free app, enter your mobile phone number.
Other Sellers on Amazon
+ $3.99 shipping
+ Free Shipping
+ $3.75 shipping
It's Not About the Coffee: Lessons on Putting People First from a Life at Starbucks Paperback – April 28, 2009
|New from||Used from|
"Rebound" by Kwame Alexander
Don't miss best-selling author Kwame Alexander's "Rebound," a new companion novel to his Newbery Award-winner, "The Crossover," illustrated with striking graphic novel panels. Learn more
Frequently bought together
Customers who bought this item also bought
Customers who viewed this item also viewed
From Publishers Weekly
After a working life spent building Starbucks from a chain of 28 stores to an international coffee business through positions such as executive vice president of sales, founding president of Starbucks International and president of Starbucks North America, Howard Behar tells of the strategies he used to establish the business into the success it is today. Behar shares the soft skills that helped to construct the company from a regional outlet to a corporation with international reach. While the book occasionally brings in examples from other companies, sharing anecdotes from Starbucks itself is Behar's strong suit. The most interesting sections involve stories behind products readers may know from their own visits to the coffee retailer. Thoughts behind the bottled Frappuccino product's launch or the have it the way you like it approach to beverage making are revealed. While revolutionary ideas are outnumbered by more standard good business practices, the voice of experience and in-house examples from a popular company make for a decent read for those wanting to develop or refresh basic business leadership skills. (Dec. 27) A Q&A with Bob Delaney (Oct. 29) identified the coauthor of Covert as Bill Walton. The book's coauthor is Dave Scheiber; Walton wrote the foreword.
Copyright © Reed Business Information, a division of Reed Elsevier Inc. All rights reserved. --This text refers to the MP3 CD edition.
"A book about how to succeed anywhere-not just in business."
-Former U.S. Senator Bill Bradley
"The most down-to-earth, in-the-trenches, straightforward, and utterly useful leadership book I've ever read."
-James A. Autry, author of The Servant Leader
"The tips inside are intelligent, heartfelt, tested and honed in reality. Bravo."
-David Allen, author of Getting Things Done
Top customer reviews
There was a problem filtering reviews right now. Please try again later.
I won't go into details of the book, but I would highly recommend giving this a read, whether you agree with their practices or not, one can truly learn something.
The book is a collection of learnings from Behar's career as a senior executive at Starbucks. It was here that he helped establish the company's culture, which stresses the importance of people over profits. Behar coached hundreds of leaders at every level and helped the company grow into a world-renowned brand.
A few of his key principles:
* Know who you are: Wear one hat. When you know who you are and remain true to yourself, then you wear one "hat." And when you do that, everything becomes easier, even the things you dread doing.
* Think independently: The person who sweeps the floor should choose the broom. Organizations naturally apply rules to help with efficiency. But those that thrive encourage employees to bring their unique perspectives to the job and take charge. Explain to people what you expect of them, then step back and let them surprise you.
* Be accountable: Only the truth sounds like the truth. Being truthful must start with you first. If you're not accountable--both in words and actions--then you can't expect others to be.
It doesn't matter if you're a company of one or one million, success lies in, and within, people. I recommend this book to anyone at any level and within any industry who cares about building trust, facing challenges and dreaming big.
Perhaps it is easier for a successful type A individual to try to write a "how to" guide then it is to change from your own natural type to follow his lessons.
The only redeemable parts of this book were when Behar was talking about actual events that happened at Starbucks. Unfortunately, he would spend three pages lecturing on how important it is to listen to people and then one paragraph on a related Starbucks vignette. This book would have been much more effective if the ratio had been switched. Even the tragic Starbucks shooting was summarized in two paragraphs. Unbelievable.
It also kind of read like Starbucks propaganda. Here's one sentence about a mistake we made, but here's a whole paragraph about how we're so amazing that we fixed it. Starbucks employees might enjoy reading it, but the rest of you will probably find yourselves rolling your eyes a bit.
I recommend this book to anyone who is looking to make an improvement in their personal leadership or the leadership within their place of work.