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It's Not Personal: Lessons I've Learned from Dealing with Difficult Behavior Paperback – February 18, 2011
"A 'must-have' for anyone who reads self-help books." -- Joanne Huspek, Associated Content
"Encouraging readers not to let [difficult people] get them down and more, It's Not Personal is a choice read for those who want to face hostility and leave with their positivity." Five Stars. -- Midwest Book Review