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Emile
Excellent - for a short period
Reviewed in Canada on January 14, 2019Verified Purchase
Jake
Awesome wireless buds
Reviewed in Canada on January 4, 2018Verified Purchase
makeyourfaith
Excellent sound quality, poor build quality and longevity
Reviewed in Canada on November 28, 2019Verified Purchase
Excellent sound quality, poor build quality and longevity
Reviewed in Canada on November 28, 2019
To start, they have excellent sound quality, battery life, fitness features, and great call quality. I've received comments on how clear my voice is (although picks up a lot of background noise). That being said, the longevity is horrible.Reviewed in Canada on November 28, 2019
I have now experienced FOUR pairs of Jabra Elite Sports personally, with my partner experiencing this with one of them. All FOUR pairs have encountered issues over time. To preface the negatives of this product, I will say that the warranty process is quite pain-free, albeit slow, and Jabra has been great about sending replacement pairs. With that aside, time to get into some of the issues:
Pair 1:
- right headphone started randomly dropping to half the volume of the left with nearly zero bass. I thought it was a Bluetooth connectivity issue so I went through firmware updates, repairing, etc etc and nothing fixed the issue. It got worse and worse to the point where regardless of the connected device it'd be at nearly 10% of the volume of the left. Amazon refunded me. This pair lasted me less than 6 months.
Pair 2:
- With the refund, I got a pair from BestBuy since they had a sale going on. I got two pairs, one for me and one for my partner. Now, fast forward 6 months and the same issue is happening but to the left headphone. Again, I repeat the troubleshooting and nothing works. This time I go through Jabra and get a replacement pair under warranty. Great, at least my partner's pair is still working without issue, I must just have bad luck...
Pairs 3 and 4:
- Okay, so I received a replacement from Jabra, immediately I notice some quality issues with the provided ear-molds. Oh well, I have spares from my previous sets... Fast forward ~4.5 months and oh god not again. The left headphone dips in volume. Oh, but I'm on a plane. maybe it's Bluetooth interference from nearby devices... repeats on 4 other flights and nothing I do will fix it for more than 10 minutes. Great, I can't even block out the noise of the plane with these things. Oh well, as long as it just happens while flying not such a big deal. And my partner noticed similar behavior, so it much just be interference since theirs hasn't shown any issue besides this. Now, I start noticing dips in volume when commuting. Oh, now my left earbud's buttons don't work sometimes. And again, the dip in volume is happening with the left. Repeat all troubleshooting, nothing fixes it. At the same time, my partner's earbuds start to show the same issue with the left headphone, no troubleshooting fixes it. Also, the adhesive of my left headphone starts to fail where the exterior shell with the buttons meets the edge with the adjustable molds. I assume this would cause it to no longer be water-resistant.
Now, again Jabra's warranty even covered my replacement pair, and my partner also submitted a request. Even though their warranty is good it is SLOW. Don't expect a replacement for 3+ weeks from time on inquiry.
Ultimately, for the price point, I think it's insane that this product is riddled with so many re-occurring issues. Others seem to have luck with recharging/restarts to get the sound to get back to normal. Sure, it might work for an hour or so then it again dips. Or maybe immediately it dips back out. If this was a sub $100 product I might be okay with it.
Here's to hoping pairs 5 and 6 last longer? It should be noted, these dips in volume have not been present from the get-go with new products. It's something that develops over time.
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RC
Great Headphones... Broken after 5 months
Reviewed in Canada on January 22, 2019Verified Purchase
Karl Yang
Support and replace take too long and no update with client, still waiting in the dark
Reviewed in Canada on December 28, 2018Verified Purchase
