Top critical review
54 people found this helpful
on June 17, 2015
My old sewing machine has been The Walking Dead for 12 years now. I finally bit the bullet, packed it into the back of the closet for the day when technology has advanced enough to fix raise it from the dead, and purchased this machine. It was easy to set up and find and identify the parts necessary for operation. I have tested it on a blanket and a small project bag so far; it has passed with flying colors. As I continue to use it, if problems arise I will report them here. So far so good.
Now it is almost December. The presser foot holder broke on the day before Thanksgiving. I am trying to get it replaced. I called Janome, the home company of the machine. They say they cannot send me a part, or even sell me the part; all service for the first year must come from the selling company. They were kind enough to provide me with the true name and telephone number of the company I bought the machine from. I just gave them a call; they are not open on Monday. I will post more when they are.
So here I am after talking to the real vendor in Brooklyn, NY. I am clearly caught in a catch-22.
I had purchased an extended warranty from Canopy. Canopy, when I called them with my repair request, told me that the manufacturer's warranty is 1 year long, Canopy protection only kicks in when the 1-year has run. They say I need to talk to the vendor. So I called Janome headquarters, got the Real name and phone number of the vendor, and just got off the phone with them. The vendor told me told me that the warranty is only 30 days, with a 90-day parts warranty, both of which have run. So I was CLEARLY under the Canopy warranty when they told me I had to wait until May 2016. After Canopy disavowed liability until May, I cancelled their policy. That took 2 separate email requests and a phone conversation to accomplish.
Needless to say, I will NEVER buy another sewing machine form Amazon, and recommend that no one else does, either. And I still cannot use the $349 machine.