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About 4 months ago, my wife bought us an espresso maker for our anniversary. After seeing prices upwards of $100 for every electric burr grinder out there, we decided to go with this little guy instead. Now, after having two of these grinders and making espressos every day (no that is not a joke, and yes, we like our coffee), there are four big takeaways:
0) First off, this thing grinds quite well, which it should since that's is sole job (but see #2). Espresso absolutely tastes noticeably different between this and an electric blade grinder. If you want espresso, you need a non-blade grinder of some sort, for certain.
1) This device is ... SLOOOOOW ... at grinding espresso for two people. It is quite fast if you want a French press (takes us about a minute), but if you want grinds small enough for several shots of espresso, be prepared to elbow grease it for 5-10 minutes. While this is typically a non-issue (you simply grind while talking, or watching the news, etc.), we have days where 5-10 minute grind sessions are just not possible and others were it just seems like my time should be better spent elsewhere (like walking the dog, or helping my kids). If you are a rush out the door type of morning person or have large family commitments, heads up!
1A) My friend has an electric grinder; he makes us espresso every time we go over. It takes about 5 minutes for four of us to have cups in hands. My family visited, and it was a solid 20 minutes before four of us had an espresso in hand. This is absolutely, without question, a personal use device only, at least for fine grounds.
2) Customer service for this company is BEYOND PHENOMENAL. Our first grinder just seemed off, but being espresso newbs we weren't quite sure. After explaining how it was grinding, they instantly said "nope, that's not supposed to happen" and shipped us a new grinder express. It was quick, it was polite, it was easy. Great, great, great service.
3) So the new grinder arrives, and as noted it grinds beautifully! The problem: the bottom half of the grinder (the storage container) slips off quite easily, as in, if you don't hang onto it while grinding it falls off. The fix was simple: just switch the bottom with our defective grinder. Regardless, my experience at this point, coupled with the thousands of reviews saying just how great their costumer service is, leads me to believe that the company does not have a great quality control unit and instead relies on great customer service. THAT IS FINE. If you're going to treat people like kings and queens when we contact you with defects, by all means, use that as your business model. This remains a buyer beware situation, but quite possibly the nicest one you will ever find yourself it.
So why 4 stars? Because after 4 months, I think the drawbacks are noticeable enough to call this a very good, but not great product. People need to be aware that you will spend a good chunk of time and energy grinding, and probably spend time and energy making sure your product is actually up to standard.
Bottom line: I would definitely recommend this, warts and all, based on the price and quality grinds. Just don't kid yourself about the warts.
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