2-Year Bike/Scooter Extended Protection Planfrom SquareTrade
- Coverage for product breakdowns and malfunctions after manufacturer's warranty expires
- 24/7 customer support
- Free shipping on all repairs with no deductibles or hidden fees
- Fully transferable with gifts. Cancel anytime, full refund in the first 30 days
- If you purchase this service plan and eligible product for this service plan, you acknowledge that Amazon may send the service plan seller relevant product and price information for the purpose of administering the plan
Jetson Electric Bike Eco-Friendly Lithium-Ion Powered Scooter
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- Aluminum alloy frame, concealed removable and rechargeable 48V, 17Ah Lithium Ion battery, powered by 500W watt motor.
- Moped like design goes up to 20 mph maximum speed, up to 30 - 40 mile range and supports maximum rider(s) weight of 300 lbs (pounds).
- Turn on with a twist of the key which adds built-in security. Back lit Smart LCD Display shows battery life, speed and distance.
- One Size 69.25" x 26" x 41" (inch), 18" (inch) rubber wheels, front suspension, front disc & rear drum brakes, bike weight of 110 lbs (pounds).
- Buy risk free with our money back guarantee. Call or email us with any questions or issues. Our responsive customer service team is ready to help.
- Comes fully assemble with only the mirrors needing to be put on.
- Pedals allow the Gen 1 to be powered like a bicycle but can be folded in when not in use.
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From the manufacturer
Fun & Functional Features
Turn the battery powered Gen 1 on with a twist of the key which adds built-in security.
- The back lit Smart LCD Display shows battery life, speed and distance.
- Pedals allow the Gen 1 to be powered like a bicycle but can be folded in when not in use.
Top in Class Design
Aluminum alloy frame, concealed removable and rechargeable 48V Lithium Ion battery, powered by 500W watt motor. Charge time is up to 5 hrs (hours).
- USB charging port for all your charging needs while on the go.
- LCD display, Front LED headlight with high beam, turn signal lights, taillight and twist throttle like a Vespa scooter.
Riding city streets or open country roads, the Jetson Gen1 makes your ride faster and more fun! The electric moped-like design combines form & function at a great value. Rechargeable battery is removable with a key for security. Go farther, go faster, and go more places!
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Top customer reviews
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I got the bike ready, and charged up the battery. This took well over 6 hours not the stated 4. I rode the bike around for the weekend and it rides really nice. My eyesight is not the best, but the display is large enough for me to read, which is great. I think I got about 25 miles and the bike top speed was dropping from 20 mph, down to about 15. So I figured the battery must be needing a charge. I was not worried about getting 40 miles to the charge. I am quite a bit over 200 lbs and knew I would not get that range. I took the battery out and plugged it in to charge for the second time. The light on the charger went from green (stays this way until you plug it into the battery) to red (charging) and then after just a few seconds the light went out completely. I was worried that something went wrong and after an hour or so I checked the charger and the light was not on, and the charger was cool to the touch. It warmed up pretty good when it was charging the first time. After about 4 hours I wanted to see if it was charging at all and put the battery back in the bike. No charge at all. I called Jetson the next day (Monday) and let them know something was wrong. I did not hear back from them so I called them on Tuesday as well. Again on Wednesday, then a few days later and then again a few days after that. I have had the bike for over 2 months now and they have never returned my calls, or the e-mail I sent on the day I received it. I can never get in touch with a real person, just an answering machine.
I got so frustrated that I went on the web and found the charger (from one source in China) and ordered it. It was 53 dollars and I had to wait about 6 weeks for it to show up. I am riding the bike again. I like it, but I am pretty angry at the company. I will keep trying them to see if they will make things right. If they do, I will come and update my review.
I am updating my review on 11/16/13.
I was contacted by Jetson after this review, and they have made the situation right. After this review my bike had a catastrophic failure. (I think it was the motor, but am not sure) I let their rep know what happened via email and Jetson sent me another bike. They also reimbursed me for the charger I bought on my own, and for the bike cover that I never received from my original order. I am very happy that they did finally contact me and make my situation right, but am frustrated still that the whole thing took so long to get right.
The Look: It looks like a scooter. A smaller, more sporty version of a Vespa or something similar. I get asked every single day about it. "How fast does it go?" "Can I have a ride?" "What is it?" etc. Another reviewer said it best - if you like to stay to yourself and find conversations with complete strangers (not to mention the constant staring) uncomfortable, this may not be the best route. I've gotten a bit used to it, but still forget that people are probably talking to me. Mine is black and is a matte black finish which is incredibly sleek looking, and it matches my helmet, so that was a nice surprise.
The Specs: It's pretty heavy at a bit over 100 lbs, but as with anything on wheels, it's not difficult to push. I personally wouldn't want to push it up much of a hill though. The body is made of heavy duty plastic, but is metal/alloy where it counts. This helps keep the weight down so it's a nice touch. Less weight = less energy expended by the battery. Kudos, Jetson! It averages 21 MPH for me, although the speed is supposed to top out at 20 mph. This happens on flat road with a full charge. I ride it ~5 miles to work and it's great. After work, on that same ~5 mile ride home it tops out at ~17 mph. Do understand that the less juice your battery has, the slower you will go. I opt to charge mine every night because I don't really feel like ending up with a top speed of 10 mph on my way home Friday afternoons! The bike is well equipped with lights, my morning commute often starts before the sun comes up, and I have never been concerned with not being seen just with the regular beams on (there is also a high beam setting which I haven't used much.) Charging it is simple and you have 2 options: while the battery is still in place under the seat, or you can pop it right out and bring it inside. The charger isn't much larger than an old laptop (PC) charger and works in your standard 3-prong outlet. Jetson says it takes about 5 hours to fully charge, but I've never timed it. I just charge it up while I sleep and it's ready in the morning. Aside from the headlight mentioned above, the bike has a tail light and blinkers as well. The blinkers, when turned on, make the same sound as a big semi truck or a bus would make when backing up. EVERYONE will know that you are turning, and you won't forget to turn them off (by just clicking a button) once your turn is complete. It's quite loud. The horn is a little beep that fits the bike's personality. Works great when riding on trails and you are approaching pedestrians taking up the whole thing as they gossip about whatever it is people that take up an ENTIRE bike lane gossip about. Finally, yes. This is legally and technically a bicycle so it does have pedals. I use them as foot rests. It's a one-speed bike, so if you try to pedal when you are going over 2 mph, unless you have rubber legs, it's not going to do anything for you. One the flip side, this bike is heavy, so pedaling to get started is also difficult. The best way I have seen it described is comparing it to tyrannosaurus rex arms. Sure, they are there, but there isn't a great range of motion and they aren't going to do you any favors.
The Extras: The seat locks, as does the steering column. Also, under the seat there is a master power switch. All things that are great for theft deterrents. You will absolutely want to get a good, solid, metal bike lock. Don't think you will protect this one with a standard combination chain from the corner store. Invest in a good one. There is also a convenient little hook in front (under the instrument gauges) for a bag, a small one. When this is in use, using the pedals as foot rests becomes necessary. I made a trip to the grocery and had a pretty good sized re-usable bag with a moderate amount of things in it and it fit perfectly.
The Wish List: There is a second half seat, but I don't think it will ever be used to hold a passenger. It's quite small and there is nowhere for said passenger to place their feet. I'd imagine it would be quite difficult. There is zero storage. There isn't really any room under the seat except for maybe some insurance paperwork etc (which I highly recommend, by the way) so plan on either carrying a bag or spending some extra cash on a boot storage box. I read some reviews on the one Jetson makes for this bike, and it seems it may be small so I will head to my local dealer to see what they can fashion. Until then a messenger bag works to carry my lunch and my locks. I'd rather have a little more storage than the wasted space for a person that will just never get used. The battery indicator is a little tricky, and since I am new I err on the side of caution. It will show full the entire way to work, then as I am about half way home it will drop to only 2 bars remaining, then when I coast it shows full again. Jeston says the bike will go 40 miles, but I am too nervous to try it. Maybe some day. Also, I think the manual should be sent with the bike - like when you get a new car and the owner's manual is in the glove box. Don't worry though, just email them and ask for it. They will send you the PDF version.
The Service: I can't say enough about Andrew and the service he has provided me. I contacted him prior to the arrival of my bike, and several times after. I ordered this from Amazon and when it arrived (in perfect condition) the box indicated that it came with a cover. Score, because they cost $70 from Jetson directly but the cover was nowhere to be found. I took a picture of the box and emailed Customer Service and received a response right away the next morning (it was well past working hours when I emailed them). Andrew sent me out a cover via UPS that same day and was very responsive to my emails. So, here we are, a week later and my cover still isn't here. Since Andrew had sent me the tracking number, I checked with UPS and they said it was delivered. Well, no - it wasn't delivered to my house. Anyway, after talking to them forever, and filing a lost item claim, I emailed Andrew to let him know that the package hadn't been delivered and a claim had been opened. I fully expected to just have to deal with UPS on this one since Jeston guys didn't do anything wrong, and you know what? Andrew emailed me back within an hour saying he was sorry and that they were sending me another cover so I won't be without it during the claims process with UPS!
Tips: Buy two. While I love it for commuting to work (it cuts my time in half) I haven't stopped pestering my husband to buy one for himself because as it is now I don't get to ride it for fun. I use it to get to work and the occasional grocery trip. I think I have him pretty convinced, so keep your fingers crossed for me. Secondly, maintain it! If you don't live near an e-bike store that sells or services them, read up on it. You should be adjusting the brakes, using WD-40 and checking air pressure in the tires at a minimum of monthly. Like anything, you have to maintain it to keep it in working order. It doesn't matter if you only ride it once a month - check it all and take care of it.
I love my Jetson and am so happy with my decision to get this one. It's a blast to ride and perfect for the metro-commuter.
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