From Library Journal
Founder of the prestigious Juran Institute, Inc. and recognized as a pioneer in the planning for quality field, the author has written a companion volume to his Juran on Planning for Quality ( LJ 11/15/87). In it he focuses on the leadership role of upper management in planning for quality. The textbook style, including high points of chapters and a glossary, is designed for in-house training and Juran Institute seminars for upper management. Despite the change in emphasis to leadership, much of the content is repetitive. Extensive business collections will want both books, but smaller libraries can probably satisfy demand with one. Since, in the author's words, "the return on investment in quality improvement is among the highest available to managers," this is the one to buy.- Nancy Myers, Univ. of South Dakota Lib., Vermillion
Copyright 1989 Reed Business Information, Inc.
Anders Scharp President and CEO, Ab Electrolux In Juran on Leadership for Quality
I have found all those ingredients that Electrolux found essential for successful quality programs and warning for some approaches which have produced no results. I regret that this book was not available when Electrolux started its quality programs seven years ago. It would have boosted the results. -- Review