- Series: Juran's Quality Handbook
- Hardcover: 1136 pages
- Publisher: McGraw-Hill Education; 6 edition (June 9, 2010)
- Language: English
- ISBN-10: 0071629734
- ISBN-13: 978-0071629737
- Product Dimensions: 7.6 x 1.8 x 9.5 inches
- Shipping Weight: 4 pounds
- Average Customer Review: 4.3 out of 5 stars See all reviews (35 customer reviews)
- Amazon Best Sellers Rank: #630,745 in Books (See Top 100 in Books)
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Juran's Quality Handbook: The Complete Guide to Performance Excellence 6/e 6th Edition
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About the Author
Joseph M. Juran was the international thought leader in the quality management field for more than 70 years and continues to be considered the father of modern day quality management. He named the universal concept of the “vital few and the useful many" as the Pareto Principle, which we know today as the 80-20 rule. As an original member of the Board of Overseers, Dr. Juran helped to create the U.S. Malcolm Baldrige National Quality Award. He was the founder of Juran Institute, Inc. and author of more than 20 books.
Joseph A. De Feo is a leading quality management practitioner and successor to Dr. Juran as President of Juran, Inc. He is recognized worldwide for his expertise in enabling organizations to achieve organizational excellence. Mr. De Feo’s varied areas of expertise include coaching executives to understand key factors in driving organization-wide change programs and deploying breakthrough management principles like Lean, Six Sigma, strategic planning, and business process improvement.
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Top Customer Reviews
However, I found this new edition to be biblical in another sense: It preaches the gospel of what I call "new age quality"--Six Sigma, Kaizen, Lean, and the other warm and fuzzy "initiatives" which have provided a nice living for consultants over the past 15 or 20 years. This theme is so constant that at times it seems that the chapters were all based on the same sacred tablet, to which the disciples simply inserted a few bits and pieces from their particular fields of interest. Even the graphics aren't immune. The "Juran Trilogy" diagram is first encountered on page 79. I found seven reproductions of essentially the same graphic in other chapters, and I may have missed a couple!
The earlier editions of the handbook were great "nuts and bolts" resources for the quality practitioner. There was plenty of "quality management" material, to be sure, but there was a lot of solid technical material to go along with it. This edition is far less balanced, although to be fair there are still 130 pages or so dealing mainly with statistics, including material on measurement systems evaluation that I don't recall being in my '94 rendition.
In summary, if you need an overview of "breakthrough strategy" from the 40,000 foot level, as the Six Sigma folk like to say, or if you need a quick refresher on some aspect of "new age quality" that you'll actually be dealing with, then this book will suit your purposes admirably. But if you're a quality professional looking for help down in the trenches, you'll be better served--and save a few bucks--by finding an older edition.
I have looked at 2 pages in this book and this is what I've found.
1. Figure 18.1 (543) - DMAIC fields do not match up with the rows.
2. Rapid improvements at the top and Risk improvements along the bottom row for the same column..
3. On page 542 "At each intersection is a symbol indicating the frequency of use of that tool at that process step (frequent, infrequent, and very rarely). " How did they manage to do this when only one symbol is used.
4. Back to page 543, Under Measure "Identity possible Xs", and under Control "Identity control subjects". What's wrong with using the word identify.
5 mistakes on 2 pages, probably time to return the book for a refund.
McGraw Hill, you have disrespected J.M. Juran by allowing this book to be published.