List Price: $24.95
Save: $7.41 (30%)
FREE Shipping
Get free shipping
Free 5-8 day shipping within the U.S. when you order $25.00 of eligible items sold or fulfilled by Amazon.
Or get 4-5 business-day shipping on this item for $5.99 . (Prices may vary for AK and HI.)
Learn more about free shipping
on orders over $25.00 shipped by Amazon or get Fast, Free Shipping with Amazon Prime
Arrives: Monday, Feb 1 Details
Fastest delivery: Friday, Jan 29
Order within 2 hrs and 49 mins
Details
In Stock.
As an alternative, the Kindle eBook is available now and can be read on any device with the free Kindle app. Want to listen? Try Audible.
Your transaction is secure
We work hard to protect your security and privacy. Our payment security system encrypts your information during transmission. We don’t share your credit card details with third-party sellers, and we don’t sell your information to others. Learn more
Ships from Amazon.com
Sold by Amazon.com
Ships from
Amazon.com

Sold by
Amazon.com

Just Listen: Discover the... has been added to your Cart
FREE Shipping
Get free shipping
Free 5-8 day shipping within the U.S. when you order $25.00 of eligible items sold or fulfilled by Amazon.
Or get 4-5 business-day shipping on this item for $5.99 . (Prices may vary for AK and HI.)
Learn more about free shipping
on orders over $25.00 shipped by Amazon or get Fast, Free Shipping with Amazon Prime
Used: Acceptable | Details
Sold by Shop Simpler
Condition: Used: Acceptable
Comment: Former library book containing usual stamps and stickers. Ships direct from Amazon!

<Embed>
Other Sellers on Amazon
$10.68
+ $3.99 shipping
Sold by: GreenIceMedia
$10.71
+ $3.99 shipping
Sold by: IsLife warehouse
$10.74
+ $3.99 shipping
Sold by: musicogswell books & more
Have one to sell?
Loading your book clubs
There was a problem loading your book clubs. Please try again.
Not in a club? Learn more
Amazon book clubs early access

Join or create book clubs

Choose books together

Track your books
Bring your club to Amazon Book Clubs, start a new book club and invite your friends to join, or find a club that’s right for you for free.
Flip to back Flip to front
Listen Playing... Paused   You're listening to a sample of the Audible audio edition.
Learn more

Follow the Author

Something went wrong. Please try your request again later.


Just Listen: Discover the Secret to Getting Through to Absolutely Anyone Hardcover – Illustrated, September 15, 2009

4.7 out of 5 stars 1,086 ratings

See all formats and editions Hide other formats and editions
Price
New from Used from
Kindle
Hardcover, Illustrated
$17.54
$10.68 $1.95


Amazon Book Review | Discover your next great read
click to open popover

Enter your mobile number or email address below and we'll send you a link to download the free Kindle App. Then you can start reading Kindle books on your smartphone, tablet, or computer - no Kindle device required.

  • Apple
    Apple
  • Android
    Android
  • Windows Phone
    Windows Phone
  • Click here to download from Amazon appstore
    Android

To get the free app, enter your mobile phone number.

kcpAppSendButton

Frequently bought together

  • Just Listen: Discover the Secret to Getting Through to Absolutely Anyone
  • +
  • Get Out of Your Own Way: Overcoming Self-Defeating Behavior
  • +
  • Talking to Crazy: How to Deal with the Irrational and Impossible People in Your Life
Total price: $38.96
Buy the selected items together

Special offers and product promotions

Editorial Reviews

From Publishers Weekly

Goulston (Get Out of Your Own Way at Work) returns with a primer on dealing with hard-to-reach people in virtually every scenario—defiant executives, angry employees, families in turmoil, warring couples—through use of well-honed psychological techniques. Negotiating intractable situations is like driving up a steep hill, he posits, but most of us make the mistake of creating more resistance by shifting up; downshift, and you get control, he writes. His Persuasion Cycle filters illustrative snippets from counseling sessions during which he digs into an impressive bag of tricks—Magic Paradox, Impossibility Question, Empathy Jolt—techniques like martial arts moves: potent on their own, but even more powerful when you combine them. His successful persuasion case studies include negotiating a police standoff and assisting a married couple's conflict resolution. Chapter summaries feature action steps preparing readers to encounter similar scenarios, yielding a guide that is as entertaining as it is useful. (Sept.)
Copyright © Reed Business Information, a division of Reed Elsevier Inc. All rights reserved.

Review

[starred review] “Drawing on his experience as a psychiatrist, business consultant, and FBI hostage-negotiation trainer, Goulston provides brilliant yet doable techniques for getting through to others... This book transcends the self-help category by promoting real communication.” --Library Journal



“an impressive bag of tricks… a guide that is as entertaining as it is useful” --Publishers Weekly



"The most useful (five-star) book on communicating... Everyone can be a better communicator with the right knowledge, and this book makes learning interesting and easy." --Lindsey Novak, nationally syndicated "At Work" columnist



"It's a measure of how contentious work relationships can get that the author, a psychiatrist, draws on hostage-negotiation techniques to instruct readers on how to deal with 'defiant executives, angry employees or self-destructing management teams'.... Mission accomplished." --Time Magazine



"useful and applicable techniques and strategies for everything from getting teams to work together, to handling narcissistic clients (or is that a redundancy?), and getting your message across to even the most impenetrable people" --Accounting Today



"Just Listen is a banquet of approaches and ideas that's easy to devour the first time around, and a flavorful feast whenever you use portions as a reference book. It's certainly one of the best how-to books of the year." --Inland Empire Business Journal



"A primer on dealing with hard-to-reach people in virtually every scenario -- definat executives, angry employees, families in turmoil, warring couples -- through use of well-honed psychological techniques. Illustrative snippets from counseling session reveal martial-arts like techniques: potent on their own, but even more powerful when you combine them. Chapter summaries feature action steps preparing readers to encounter similar scenarios, yielding a guide that is as entertaining as it is useful." --CareerBuilder.com



"Just Listen is not only helpful for any kind of business, it teaches a skill that will aid you outside of the office too." --Niche Magazine



"Just Listen is an excellent guide for learning how to break down barriers." --Pittsburgh Post-Gazette



“Readers learn how to listen effectively, shift an angry or aggressive person into a calmer, more receptive state, and use empathy jolts to bridge a communication gap.“ —Business Insider


Product details

  • Publisher : AMACOM; Special ed. edition (September 15, 2009)
  • Language : English
  • Hardcover : 256 pages
  • ISBN-10 : 0814414036
  • ISBN-13 : 978-0814414033
  • Reading age : 18 years
  • Item Weight : 0.035 ounces
  • Dimensions : 6.25 x 0.88 x 9.25 inches
  • Customer Reviews:
    4.7 out of 5 stars 1,086 ratings

Shop our favorite brands
Check out our wide selection of third-party gift cards.
Shop now

Customer reviews

4.7 out of 5 stars
4.7 out of 5
1,086 global ratings
How are ratings calculated?

Top reviews from the United States

Reviewed in the United States on December 26, 2017
Verified Purchase
67 people found this helpful
Report abuse
Reviewed in the United States on July 11, 2018
Verified Purchase
41 people found this helpful
Report abuse
Reviewed in the United States on August 9, 2017
Verified Purchase
37 people found this helpful
Report abuse
Reviewed in the United States on August 14, 2016
Verified Purchase
20 people found this helpful
Report abuse
Reviewed in the United States on February 4, 2019
Verified Purchase
8 people found this helpful
Report abuse
Reviewed in the United States on December 27, 2018
Verified Purchase
7 people found this helpful
Report abuse

Top reviews from other countries

Mr. N. Moffatt
3.0 out of 5 stars Not really what it says on the cover
Reviewed in the United Kingdom on June 11, 2018
Verified Purchase
13 people found this helpful
Report abuse
MRT
5.0 out of 5 stars Just another important lesson...
Reviewed in the United Kingdom on October 8, 2016
Verified Purchase
10 people found this helpful
Report abuse
Investor
5.0 out of 5 stars A step closer to understanding humans
Reviewed in the United Kingdom on October 12, 2020
Verified Purchase
Daniel F.
3.0 out of 5 stars Bit boring and not sure I actually liked the message it conveys
Reviewed in the United Kingdom on May 27, 2019
Verified Purchase
One person found this helpful
Report abuse
Saira Hossain
5.0 out of 5 stars This book is pure magic. Thank you Dr Goulston.
Reviewed in the United Kingdom on September 5, 2019
Verified Purchase
Pages with related products. See and discover other items: cedar point, world records, southern california beaches