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Just Listen: Discover the Secret to Getting Through to Absolutely Anyone Paperback – Illustrated, March 4, 2015

4.7 out of 5 stars 1,543 ratings

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Editorial Reviews

Review

“an impressive bag of tricks… a guide that is as entertaining as it is useful” --Publishers Weekly



"The most useful (five-star) book on communicating... Everyone can be a better communicator with the right knowledge, and this book makes learning interesting and easy." --Lindsey Novak, nationally syndicated "At Work" columnist



"It's a measure of how contentious work relationships can get that the author, a psychiatrist, draws on hostage-negotiation techniques to instruct readers on how to deal with 'defiant executives, angry employees or self-destructing management teams'.... Mission accomplished." --Time Magazine



"useful and applicable techniques and strategies for everything from getting teams to work together, to handling narcissistic clients (or is that a redundancy?), and getting your message across to even the most impenetrable people" --Accounting Today



"Just Listen is a banquet of approaches and ideas that's easy to devour the first time around, and a flavorful feast whenever you use portions as a reference book. It's certainly one of the best how-to books of the year." --Inland Empire Business Journal



"A primer on dealing with hard-to-reach people in virtually every scenario -- defiant executives, angry employees, families in turmoil, warring couples -- through use of well-honed psychological techniques. Illustrative snippets from counseling session reveal martial-arts like techniques: potent on their own, but even more powerful when you combine them. Chapter summaries feature action steps preparing readers to encounter similar scenarios, yielding a guide that is as entertaining as it is useful." --CareerBuilder.com



"Just Listen is not only helpful for any kind of business, it teaches a skill that will aid you outside of the office too." --Niche Magazine



"Just Listen is an excellent guide for learning how to break down barriers." --Pittsburgh Post-Gazette



“We’re all held captive when someone refuses to communicate. [Goulston’s] 12 easy tools to achieve buy-in and seven fast fixes for challenging situations are particularly helpful for everyday use.” --Working Strategies



“Who would benefit from reading Just Listen? I can’t think of anyone who wouldn’t —customer service staff, managers, salespeople, parents, you name it…” --The Chronicle Herald



“Goulston helps the reader to learn how to get through to anyone.” --Business Now Magazine



“…offers nine core rules for reaching anyone, from Beelzebub down to the lowliest staffer, as well as a host of easy-to-use tools, concrete action steps, and illuminating examples.” --Accounting Today



“We all have difficult and unpleasant conversations throughout our lives…Mark gives us the key to not only making these conversations smoother, but help you communicate on a deeper level.” --Optimized Geek



“Hell, Sartre pointed out, is other people, but it turns out that there are ways to make them less devilish…trick is to learn to really listen in the way described by this book.” --Accounting Today



"[Mark Goulston] understands communication, and he understands people…Who would benefit from reading Just Listen? I can't think of anyone who wouldn't.” --The Chronicle Herald



“…useful insights into opening anyone up—a recalcitrant vendor, a desirable prospect, a client dragging ass….Goulston’s words gave me sizable goosebumps.” --Forbes.com



"...provides numerous insights and tips for impactful listening written in an engaging and thoroughly enjoyable manner." --Daily Times



"Once in a while a book comes along that makes us slow down, become introspective and thus, learn and transform...Such a book is Just Listen." --Parking Today



“Readers learn how to listen effectively, shift an angry or aggressive person into a calmer, more receptive state, and use empathy jolts to bridge a communication gap.“ —Business Insider



“Readers learn how to listen effectively, shift an angry or aggressive person into a calmer, more receptive state, and use empathy jolts to bridge a communication gap.” —Idealist Careers



“…ranks as one of my all-time favorite books and is, in my humble opinion, the BEST book written on this very important topic.” —Linkedin



“…filled with great questions that will absolutely ‘Increase Your Leadership Effectiveness X10!’ This is a must buy book for every leader and every coach! —Bob Tiede, Leading with Questions blog



“Backed by the latest scientific research, simple but powerful techniques that can turn frustration and anger into engagement are explained.” HR magazine (Hong Kong)

Book Description

Foreword by Keith Ferrazzi, author of Never Eat Alone and Who’s Got Your Back

More than 100,000 copies sold!

Do you ever feel like you're talking to a brick wall?

The first step in persuading anyone to do anything is getting them to hear you out. But whether the person is a cynical colleague, furious customer, or overwhelmed spouse, their emotional barriers may be blocking your message. And if you can't break through, you can't move forward.

Just Listen has helped tens of thousands of people tear down walls and establish productive communication. In this landmark book, veteran psychiatrist and business coach Mark Goulston reveals simple, proven techniques for moving people from resistance to consensus, explaining how to:

Listen effectively • Make even a total stranger—perhaps a potential client—feel “felt” • Shift an angry or aggressive person into a calmer, more receptive state • Use empathy jolts to quickly bridge communication gaps •Turn negative people into assets using the “Magic Paradox” • Achieve buy-in, the linchpin of all negotiation, persuasion, and sales • And more

Barricades between people become barriers to success and happiness, so getting through is not just a fine art—it's a crucial skill. With Just Listen, readers learn how to transform the “impossible” and “unreachable” people in their lives into true allies, loyal customers, and lifelong friends.

Product details

  • Publisher ‏ : ‎ AMACOM; Reprint edition (March 4, 2015)
  • Language ‏ : ‎ English
  • Paperback ‏ : ‎ 256 pages
  • ISBN-10 ‏ : ‎ 0814436471
  • ISBN-13 ‏ : ‎ 978-0814436479
  • Item Weight ‏ : ‎ 9.9 ounces
  • Dimensions ‏ : ‎ 6 x 0.75 x 9 inches
  • Customer Reviews:
    4.7 out of 5 stars 1,543 ratings

About the author

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Dr. Goulston is the co-author, with Diana Hendel, of Why Cope When You Can Heal? How Healthcare Heroes of Covid-19 can Recover from PTSD.

He is the inventor of Surgical Empathy, an approach that helps psychologically traumatized people heal from their "inside out" by causing them to "feel felt" and less alone in the core of their pain, feel relief and drain the "psychological pus" by crying it out which helps start a process of healing.

His book, "Just Listen" Discover the Secret to Getting Through to Absolutely Anyone, went on to become the top book on listening in the world because it shows readers the secret to getting through to absolutely anyone (a.k.a. hack into) by listening. His first book, Get Out of Your Own Way: Overcoming Self-Defeating Behavior, published in 1996 has been in the top five "Self Help Books" at Amazon for 5 years.

He is the author or co-author of eight books and speaks, teaches, coaches and mentors leaders and CEO's globally.

Dr. Mark Goulston has been described as a "people hacker."

Starting off as a clinical interventional psychiatrist and UCLA professor of psychiatry, he learned to "hack" into the minds of suicidal and potentially violent individuals to prevent acts of destruction to others or themselves. He next went on to train FBI and police hostage negotiators. He has since expanded his work to "Hacking Genius" and speaks and provides webinars internationally on: "Thinking Like Steve Jobs - How to Create 'Gotta Have It.'"

His company, The Goulston Group, is hired by Founders, CEO's and Boards of Directors to help them create a "gotta have it!" response to their services and products (which seamlessly translates into "gonna buy/hire it," a "gotta work there" response in outside talent they're recruiting, a "gonna get it done" response from employees and a "gotta invest there" response in investors.

Mark Goulston is a passionate social activist and is the White co-host on the weekly Black radio show, Zo What Morning Show, where he focuses on leveling the playing field and empowering the African American community. He has also launched a campaign to "Heal the World, One Conversation at a Time" at Patreon.

He contributes to the Harvard Business Review, Huffington Post, Fast Company, Business Insider and writes the "Closing Bell" for C-Suite Quarterly Magazine. Frequently called upon to share his expertise with the media, he has been quoted in the Wall Street Journal, Harvard Business Review, Fortune, Newsweek, Time, and Reuters; has offered commentary on NPR, CNN, and Fox News; and has appeared on the Oprah and Today shows. He lives in Los Angeles, California.

Customer reviews

4.7 out of 5 stars
4.7 out of 5
1,543 global ratings

Top reviews from the United States

Reviewed in the United States 🇺🇸 on November 26, 2011
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Reviewed in the United States 🇺🇸 on November 18, 2012
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Top reviews from other countries

Mr. N. Moffatt
3.0 out of 5 stars Not really what it says on the cover
Reviewed in the United Kingdom 🇬🇧 on June 11, 2018
16 people found this helpful
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Duncan Brodie
5.0 out of 5 stars Excellent and Insightful
Reviewed in the United Kingdom 🇬🇧 on January 13, 2021
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Investor
5.0 out of 5 stars A step closer to understanding humans
Reviewed in the United Kingdom 🇬🇧 on October 13, 2020
Saira Hossain
5.0 out of 5 stars This book is pure magic. Thank you Dr Goulston.
Reviewed in the United Kingdom 🇬🇧 on September 5, 2019
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Amazon Customer
5.0 out of 5 stars Among my top 10 books ever.
Reviewed in the United Kingdom 🇬🇧 on October 10, 2019
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