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Just Listen: Discover the Secret to Getting Through to Absolutely Anyone Paperback – Special Edition, March 4, 2015

by Mark Goulston (Author)

578 customer reviews

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Foreword by Keith Ferrazzi, author of Never Eat Alone and Who's Got Your Back The first make-or-break step in persuading anyone to do any thing is getting them to hear you out. Whether the person is a harried colleague, a stressed-out client, or an insecure spouse, things will go from bad to worse if you can't break through emotional barricades. Drawing on his experience as a psychiatrist, business consultant, and coach, and backed by the latest scientific research, author Mark Goulston shares simple but powerful techniques readers can use to really get through to people-whether they're coworkers, friends, strangers, or enemies. Just Listen reveals how to: * Make a powerful and positive first impression * Listen effectively * Make even a total stranger-a potential client, perhaps-feel "felt" * Talk an angry or aggressive person away from an instinctual, unproductive reaction and toward a more rational mindset * Achieve buy-in, the linchpin of all persuasion, negotiation, sales, and more Getting through is a fine art but a critical one. With the help of this groundbreaking book readers will be able to turn the "impossible" and "unreachable" people in their lives into allies, devoted customers, loyal colleagues, and lifetime friends.

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Editorial Reviews

Review

[starred review] “Drawing on his experience as a psychiatrist, business consultant, and FBI hostage-negotiation trainer, Goulston provides brilliant yet doable techniques for getting through to others... This book transcends the self-help category by promoting real communication.” --Library Journal

“an impressive bag of tricks… a guide that is as entertaining as it is useful” --Publishers Weekly

"The most useful (five-star) book on communicating... Everyone can be a better communicator with the right knowledge, and this book makes learning interesting and easy." --Lindsey Novak, nationally syndicated "At Work" columnist

"It's a measure of how contentious work relationships can get that the author, a psychiatrist, draws on hostage-negotiation techniques to instruct readers on how to deal with 'defiant executives, angry employees or self-destructing management teams'.... Mission accomplished." --Time Magazine

"useful and applicable techniques and strategies for everything from getting teams to work together, to handling narcissistic clients (or is that a redundancy?), and getting your message across to even the most impenetrable people" --Accounting Today

"Just Listen is a banquet of approaches and ideas that's easy to devour the first time around, and a flavorful feast whenever you use portions as a reference book. It's certainly one of the best how-to books of the year." --Inland Empire Business Journal

"A primer on dealing with hard-to-reach people in virtually every scenario -- defiant executives, angry employees, families in turmoil, warring couples -- through use of well-honed psychological techniques. Illustrative snippets from counseling session reveal martial-arts like techniques: potent on their own, but even more powerful when you combine them. Chapter summaries feature action steps preparing readers to encounter similar scenarios, yielding a guide that is as entertaining as it is useful." --CareerBuilder.com

"Just Listen is not only helpful for any kind of business, it teaches a skill that will aid you outside of the office too." --Niche Magazine

"Just Listen is an excellent guide for learning how to break down barriers." --Pittsburgh Post-Gazette

“We’re all held captive when someone refuses to communicate. [Goulston’s] 12 easy tools to achieve buy-in and seven fast fixes for challenging situations are particularly helpful for everyday use.” --Working Strategies

Review

"'Just Listen' could be the definitive book on communication--today's generation's How to Win Friends and Influence People."
-Marty Nemko, Contributing Editor, U.S. News & World Report

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Product details

Paperback: 256 pages
Publisher: AMACOM; Special ed. edition (March 4, 2015)
Language: English
ISBN-10: 0814436471
ISBN-13: 978-0814436479
Product Dimensions: 6 x 0.8 x 9 inches
Shipping Weight: 12 ounces (View shipping rates and policies)
Average Customer Review: 578 customer reviews
Amazon Best Sellers Rank: #40,740 in Books (See Top 100 in Books)
- #83 in Books > Business & Money > Marketing & Sales > Customer Service
- #192 in Books > Self-Help > Communication & Social Skills
- #205 in Books > Business & Money > Business Culture > Workplace Culture

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Umar

A Life Changer!

December 26, 2017

Format: HardcoverVerified Purchase

I am a Husband and Father of 5 (two of which were adopted and came from traumatic history.)

As you could imagine, communicating with everyone was very challenging.
Not to mention the Complexity and Stress of today's Fast-Paced lifestyle, just adds to the problem.
This was a recipe for disaster... on the way to becoming another statistic (Fatherless children with a stressed mother).

I'm only 60% through this book and already it's CHANGE MY LIFE!
I'm able to understand (listen to) everyone and convey a better message through the techniques in this book.
My Wife - who doesn't know - has been able to keep a better composure as a result.
She's skeptical about Psychiatric Techniques, so it's been hard for me to share the details outlined in this book.

All in all, I highly recommend "Just Listen" for ANYONE who wants to know How To Get Through to People.
THANK YOU DR. MARK GOULSTON!

6 people found this helpful

Comment

August 9, 2017

Format: PaperbackVerified Purchase

From history books, to autobiographies to self-help and business books - they all interest me (primarily non-fiction). Seeing this listed as a "you might also be interested in..." recommendation by Amazon, I bit and went ahead and bought the book. There is no way I could recommend it highly enough. I have used just about every technique in the book in the past week and I only 'finished' it 2 days ago - in other words, it is able to be applied from the word go. Well written, fast, applicable and filled with stories that are relevant to so many situations, this is a must-read for anyone who has ever been in a situation where they find themselves 'hitting their head against a wall' or have learned that they want to shift their style of communication to be more collaborative or simply because you wish to be a better human being and "interested rather than interesting". From cover to cover, there are examples of what you can do to calm a person down during a conversation or help someone understand your point of view even when you never thought you could. If only I had found it sooner because I know for a fact I am better now than I was prior to reading it! Thank you Dr. Goulston

8 people found this helpful

Comment

August 14, 2016

Format: Kindle EditionVerified Purchase

This is one of the most useful self-help book that I have come across on the subject of communication. It lives up to its appealing title, but the "secret to getting through to absolutely anyone" does not come in an enormous volume. It is long enough to cover, but short enough to be interesting.

The author, Dr Goulston (evidently a true pro in psychiatry, counselling, negotiation, crises intervention, etc) presents his principles and techniques in a straightforward manner, without bogging the reader down with technical jargons. The ideas and techniques that he presents are well illustrated with real-life examples that help the read to grasp and practice.

In all, it is a small book that packs a great deal of highly useful information and suggestions. It is also fun to read. It is highly recommended for anyone interested in improving interpersonal communication.

2 people found this helpful

Comment

February 4, 2014

Format: HardcoverVerified Purchase

Few authors can grab your attention the way that Mark Goulston does. His noteworthy achievements are a mile-long, and this book truly is one of them. Right off the bat, his organizational choices in the book, I feel really helped highlight the lessons of the book in a way that was easy for anyone to understand. First he discusses briefly and in layman's terms the biological/neurological processes that support his techniques - how understanding how the brain works informed his conversational choices. Then he breaks down one specific technique with each short, page-turning chapter and offers helpful examples of how this technique has been applied with friends, family members, potential business partners, and clients. It was these short snippets of dialogue that I found most helpful, as they took the techniques out of a theoretical basis, and applied it in such an easy to follow way. Though this book can help people in almost any field, it was particularly helpful for me as a counselor, since so much of the job hinges upon dialogue. Goulston gave a wide variety of example of clients and situations to which the techniques could be applied, even troubleshooting some potential issues that may come up, and (at the end of the book) applying a variety of his techniques to people's real-world situations. I also appreciated how much Goulston put in the book of himself and his own experiences - professional and personal - since it helped make me relate to the book more rather than read it coldly like the words of some detached scientist listing data. Overall, a great read!

5 people found this helpful

Comment

February 2, 2018

Format: PaperbackVerified Purchase

The breadth and depth of our communication skills (or lack thereof) can enhance or breakdown the quality of our relationships with others. It is a basic human need to be seen, understood and felt by others. When this happens, magic unfolds and a beautiful connection can be made. Just Listen is a brilliant toolbox loaded with valuable lessons and examples for making meaningful connections with virtually anyone. Dr. Goulston seems to come from a real place of deep caring for others as he empowers the reader to truly make a difference in their own life and the lives of others- one conversation at a time. Thank you Dr.! I only wish I had discovered you and your book sooner.

2 people found this helpful

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N. Elizabeth Fried, Ph.D., Executive Coach

What a find!

March 25, 2016

Format: PaperbackVerified Purchase

This is, hands down, the best book I’ve read in a long, long time. I have added it to my resources list this year to my Executive Presence presentation handout and have included it as part of the my required reading for my executive coaching clients. Just Listen gives you the precise tools you need for all types of communication for both professional and personal life. Dr. Goulston is a psychiatrist, executive coach, author, and hostage negotiator who will capture your heart and mind with this book. What a find! My only regret is that I just now discovered this valuable resource. And, as they say...better late than never, thanks to hearing him on a Marshall Goldsmith webinar about his latest book: Talking to Crazy.

4 people found this helpful

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Most recent customer reviews

Juan Gabriel Hernandez

Informitive and Enjoyable

Amazing book to put into action in real life events. A great resource to go back and review key topics in listening and communications. Great job Mark Goulston! Thanks!

Published 16 hours ago

Amazon Customer

Four Stars

Great read!

Published 22 days ago

colleen

This will change your life

I am still reading it and applying the concepts that are in this book

Published 29 days ago

Jason J Lynch

Excellent read of necessity

It was full of essential tools for all forms of communication. A must read for students, business men and married couples/families.

Published 1 month ago

Dr. Don

Read this book and Listen as you read.

Read this book and and Listen as you read.

Published 1 month ago

Nicole Oke

Well worth the read! Currently on round two!

I am currently reading Just Listen for a second time. I have found it extremely useful in my personal and professional life.Read more

Published 2 months ago

Victor Medina

Great tools for understanding people.

I consider myself someone that understands people. Dr. Mark your book gave me even greater inside to understanding people.Read more

Published 2 months ago

Jennifer Harvey

One Star

This book just didn't interest me

Published 2 months ago

Jacob Hoffman

Five Stars

Great book

Published 2 months ago

Mary Lou Green, Co-Author of Five Star Love

Be Interested More Than Interesting

As an elementary teacher for eighteen years, I studied both the science and art of listening because this is such a critical part of a teacher's success.Read more

Published 2 months ago

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