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Just Listen: Discover the Secret to Getting Through to Absolutely Anyone Paperback – Special Edition, March 4, 2015
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[starred review] “Drawing on his experience as a psychiatrist, business consultant, and FBI hostage-negotiation trainer, Goulston provides brilliant yet doable techniques for getting through to others... This book transcends the self-help category by promoting real communication.” --Library Journal
“an impressive bag of tricks… a guide that is as entertaining as it is useful” --Publishers Weekly
"The most useful (five-star) book on communicating... Everyone can be a better communicator with the right knowledge, and this book makes learning interesting and easy." --Lindsey Novak, nationally syndicated "At Work" columnist
"It's a measure of how contentious work relationships can get that the author, a psychiatrist, draws on hostage-negotiation techniques to instruct readers on how to deal with 'defiant executives, angry employees or self-destructing management teams'.... Mission accomplished." --Time Magazine
"useful and applicable techniques and strategies for everything from getting teams to work together, to handling narcissistic clients (or is that a redundancy?), and getting your message across to even the most impenetrable people" --Accounting Today
"Just Listen is a banquet of approaches and ideas that's easy to devour the first time around, and a flavorful feast whenever you use portions as a reference book. It's certainly one of the best how-to books of the year." --Inland Empire Business Journal
"A primer on dealing with hard-to-reach people in virtually every scenario -- defiant executives, angry employees, families in turmoil, warring couples -- through use of well-honed psychological techniques. Illustrative snippets from counseling session reveal martial-arts like techniques: potent on their own, but even more powerful when you combine them. Chapter summaries feature action steps preparing readers to encounter similar scenarios, yielding a guide that is as entertaining as it is useful." --CareerBuilder.com
"Just Listen is not only helpful for any kind of business, it teaches a skill that will aid you outside of the office too." --Niche Magazine
"Just Listen is an excellent guide for learning how to break down barriers." --Pittsburgh Post-Gazette
“We’re all held captive when someone refuses to communicate. [Goulston’s] 12 easy tools to achieve buy-in and seven fast fixes for challenging situations are particularly helpful for everyday use.” --Working Strategies
"'Just Listen' could be the definitive book on communication--today's generation's How to Win Friends and Influence People."
-Marty Nemko, Contributing Editor, U.S. News & World Report
Top customer reviews
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As you could imagine, communicating with everyone was very challenging.
Not to mention the Complexity and Stress of today's Fast-Paced lifestyle, just adds to the problem.
This was a recipe for disaster... on the way to becoming another statistic (Fatherless children with a stressed mother).
I'm only 60% through this book and already it's CHANGE MY LIFE!
I'm able to understand (listen to) everyone and convey a better message through the techniques in this book.
My Wife - who doesn't know - has been able to keep a better composure as a result.
She's skeptical about Psychiatric Techniques, so it's been hard for me to share the details outlined in this book.
All in all, I highly recommend "Just Listen" for ANYONE who wants to know How To Get Through to People.
THANK YOU DR. MARK GOULSTON!
The author, Dr Goulston (evidently a true pro in psychiatry, counselling, negotiation, crises intervention, etc) presents his principles and techniques in a straightforward manner, without bogging the reader down with technical jargons. The ideas and techniques that he presents are well illustrated with real-life examples that help the read to grasp and practice.
In all, it is a small book that packs a great deal of highly useful information and suggestions. It is also fun to read. It is highly recommended for anyone interested in improving interpersonal communication.