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KENWOOD DNX9960 eXcelon In-Dash 2-DIN AV Navigation System w/ Built-in Bluetooth 6.95"

3.0 out of 5 stars 18 customer reviews

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  • 6.95" Motorized WVGA Advanced Resolution Touchscreen
  • Built-in Garmin Navigation w/3D Building Maps
  • Lane Assist with Junction View
  • Built-in NAVTEQ Traffic w/Lifetime Subscription
  • Advanced Voice Recognition for Navigation and Connected Sources
2 used from $900.00 1 refurbished from $699.98

Technical Details

  • Brand Name: Kenwood
  • Model Number: DNX9960

Product Description

Kenwood DNX9960 Double Din In dash Navigation with Built-in DVD Player Garmin GPS Navigation Built-In 3D views of buildings in many metropolitan areas Lane Assist feature tells the driver which lane he should be in to ensure you never miss a turn or exit Text to speech announces street names Gesture commands like dragging your finger on a map make functions easy to use VGA screen has a higher resolution than any other in-dash monitor on the market Voice commands allows you to operate most features by talking Built in 5.1 channel decoding 3 custom display skins Picture in Picture function Maps can be upgraded through an SD card 5.1 channel preamp outputs including a center channel preamp Advanced AVN5 chip for fastest possible GPS navigation processing Navigation maps are built into the memory of the DNX9960 making it load even faster 13 band equalizer - this is the best built in EQ out of any other in-dash receiver (most are 3, 5, or7 band - this one is way better! Digital Signal Processing with a ton of advanced sound adjustment options Parrot Bluetooth built in Built in iPod audio interface through the USB input - simply plug your iPod into the USB with the cable that is included with your iPod For iPod video playback you will need KCA-IP301V 6.95" TFT-LCD Monitor display TMC traffic ready SD Card slot Roadside assistance ready Reverse tilt mechanism allows the top of the monitor to tilt forward and eliminate glare Fully motorized display with tilt controls, and flip down face to reveal disc slot Touch Screen Display Variable color illumination

Product Information

Technical Details

Item Weight 9.7 pounds
Product Dimensions 15.4 x 10.3 x 8.5 inches
Item model number DNX9960
Display Type LCD

Additional Information

Customer Reviews
3.0 out of 5 stars 18 customer reviews

3.0 out of 5 stars
Best Sellers Rank #857 in Electronics > Car Electronics > Car Video > In-Dash Navigation
#2,294 in Electronics > GPS & Navigation > Vehicle GPS
Shipping Weight 9.7 pounds
Date First Available October 2, 2000

Warranty & Support

Product Warranty: For warranty information about this product, please click here


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Customer Questions & Answers

Customer Reviews

Top Customer Reviews

Verified Purchase
This is the best navigation receiver on the market. I'm only giving it 4 stars because I don't think there are any DVD Navigation systems out there worth 5 stars. This is the only one I've seen so far worth 4, the mobile electronics companies just aren't putting enough effort into these. Either the interface/playback is great and the navigation is bad or the nav is great but the playback/interface is lame. This unit has AWESOME navigation and, overall, great interface/playback.

Overall this is the best head unit I've ever owned. I've previously owned very nice alpine units but the alpine navigation is behind the times. If Alpine had garmin or tomtom (or magellan or delorme, basically any competent mainstream GPS brand) I would've bought an alpine unit, I don't understand why all the companies don't just pay the GPS makers to integrate their units. But, for me, if I was going to buy a unit with a GPS, I wanted a reliable GPS. The only thing about this receiver that REALLY bothers me is the slow iPod song changing but it isn't too bad or enough to make me switch to any of the other units I tested before making a decision.

- Garmin is AWESOME (but most people already know that), I even have a 4runner vehicle icon and sexy australian voice.
- Customizable backgrounds for the startup and playback screens are a great feature compared to the bland screens most units use.
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Verified Purchase
I did extensive research on head units and the 9960 got the best reviews. I replaced a factory OEM system in my 03 Chevy Avalanche with this and if I had it to do it all over again I would not.

There are some cool features of this unit and the Garmin NAV/GPS is top notch but the non-GPS user interface (all of the audio and video) is 2nd rate and poorly designed for usability while driving. I did purchase the steering wheel controls which do help somewhat with this problem. Response time isn't good and when you do hit/touch/fat finger the wrong option as it takes too much time to come back to where you need to. Fat fingering is a problem due to the design issues of the on screen touch menus.

The sound is better now that I had my installation fixed (the first installer was a train wreck) but the GMOS-04 still has issues playing nicely with the BOSE Amp in my truck. I get cracking and popping at volumes about 24 if I don't use a little trick that the new installer taught me.

I wish Kenwood would give some real thought to fixing some of the usability issues and incorporate the many suggestions from their customer forums into the next firmware update.

*** 3/25/11 Update - NAV Problem ***

While I gave the Garmin component of this unit high marks for the interface it failed us miserably on an important recent trip. The Garmin NAV component locked up and gave us a 'Map Locked / No Map Data Available' error which has rendered the GPS functionality unusable. Kenwood and Garmin's only answer is to pull the unit out and send it to one of Kenwood's national service centers. Never mind that I will have to pay to have it pulled and reinstalled but I will also have to drive around 2 weeks without a stereo or bluetooth. This is a totally unacceptable situation.
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While I like the iPod integration, as it can be easy to use, this unit has been incredibly problematic. It resets about every fifth on operation, for no apparent reason. When it resets, you have to repogram the radio station presets, settings, etc. It often freezes the connected iPod, which requires it to have battery run down to be reset. Also the unit is slow to respond when touching on screen buttons. The navigation is nice, bluetooth works pretty well, radio and rest of functions work well, but the resetting issues make me give this a poor rating. I followed the Kenwood instructions for updating the software, but that did not work. When I wrote to them asking for help, I have not received any response. I cannot recommend this unit due to its operational issues. After many calls with tech support, which tells me this is not a warranty issue, that the unit resets every day and does not work as advertised, nor can be updated with new firmware, I cannot recommend this unit. Purchase another brand. Kenwood's customer service and tech support are not helpful nor customer oriented and this unit has way too many flaws.
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I love the deck but I'm afraid that after owning this for a year, I really wish it had a volume knob. If for nothing else when I arrive somewhere my music is much louder than when I start to go somewhere and it blares. It also doesnt remember if the music was attenuated or not either. Great functions as well but it is also hampered by slow UI.

To add another point, the handsfree bluetooth telephone option is absolutely horrible. Everyone I speak to complains about the quality of the call, many can't hear me, most ask me to take it off of handsfree so that they can hear me. You can't hear the issue yourself so its even more frustrating because you dont know what they are complaining about to fix it. I won't buy Kenwood again because of this.

Also, the rear view camera often doesn't engage. It just shows black. The startup time for the unit is so long that by the time I'm ready to reverse, the system still hasn't booted up.

For the price, it shouldn't have any of the problems i've had with it.
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