- File Size: 13105 KB
- Print Length: 192 pages
- Publisher: Metric Press; 1 edition (November 8, 2013)
- Publication Date: November 8, 2013
- Sold by: Amazon Digital Services LLC
- Language: English
- ASIN: B00GKMOIKK
- Text-to-Speech: Enabled
- Word Wise: Enabled
- Lending: Enabled
- Amazon Best Sellers Rank: #36,018 Paid in Kindle Store (See Top 100 Paid in Kindle Store)
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KPI Checklists: Practical guide to implementing KPIs and performance measures, over 50 checklists included. Kindle Edition
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When I first began helping organizations identify KPIs, this book was a great asset. Packed with very practical tips and templates, KPI Checklists should be one of the first 3 additions to any KPI Analyst's book shelf!
For example, Bernie's simple diagrams (e.g. the KPI shortlisting matrix that plots importance vs availability) helped me coach business leaders and made the process of prioritizing KPIs easy to visualize. And, classifying KPIs into the important but not available quadrant as "aspirational" led quite nicely to my work with Objectives and Key Results (OKRs).
For example, some of our aspirational metrics led us to create the key result: "obtain a baseline of the aspirational metric by the end of Q4" so we could agree to make progress with certain KPIs that could not easily be currently tracked.
Bernie's approach can quickly be customized to meet your situation. For example, the KPI Definition checklist included 13 or so fields such as KPI Name, Frequency of update, Measurement intent, Person responsible for target setting, Units of measure, etc...
I ended up using almost all these fields plus adding a few custom fields such as "Business Unit" that were required for my client. My clients have found the KPI definition worksheet particularly useful both (1) when defning the initial set of KPIs and (2) as a tool that they required managers populate when requesting a new KPI be included in the company's performance dashboard.
The discipline that this KPI definition template brought going forward within the organization reduced the quantity of KPI requests while increasing the quality of these requests. The thoughtful templates and approaches outlined in the book can help create a metrics-drivein culture in an organization.
Bernie includes short links that let the reader access electronic versions for most templates included in the book. Access to these templates make the book quite practical for anyone working with KPIs.
But I think it's better if the author has not mentioned from page to page about another book that he had wrote.