Warranty & Support

Overpriced. Very low quality Wine Rack.

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Elena M.

March 18, 2017

Style Name: ButterflyVerified Purchase

Not completely satisfied with this product. In my opinion it's not worth the amount that I paid for it. Even at discount that it was.
Bag of 8 bolts was ripped and rust was covering all of the bolts. Possibly was somewhere in the water separately from the Wine Rack.
Light scuffs and scratches are found on the surface of the boards. During assembly it was hard to believe that it will end up straight. Internal threads are not aligned properly. Bolts did not go strait but almost all of them were at the different angle. Some edges did not align flush with other boards. The middle cuts where the whole thing is interconnected is not tight and has about a 1/4 inch free-play. See pictures supplied.

6 people found this helpful

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June 18, 2015

Style Name: ButterflyVerified Purchase

Looks great! It took about 15 minutes to assemble for me, and it looks so good in my kitchen. Others have noted a strong odor in their reviews, but it was not noticeable unless you have it up to your nose in my case. It feels sturdy and a good weight. I'm extremely happy with my purchase!

14 people found this helpful

Holds Wine, but It Looks and Feels Quite Cheap

Comment

October 10, 2016

Style Name: ButterflyVerified Purchase

It holds wine, but it's quite cheap looking. It also feels fairly cheap. For $25, I'd look for something else. It isn't real wood, and it's a slightly darker brown than is pictured. It slots together, sort of like a puzzle, and has chips along the side. I wouldn't buy it again, and if I saw it in-person prior to purchasing, I don't think I would have bought it.

4 people found this helpful

This isn't a great product. I'm good with tools

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K. Roberts

December 16, 2016

Style Name: ButterflyVerified Purchase

This isn't a great product. I'm good with tools, but this item had too many problems to make it satisfactory. Several of the screws were too small for the pre-drilled holes, so I had to find screws in my stash that would secure the boards to each other, taking me a lot longer than it should have done. Once I finally did get it put together, the wine rack does not sit the way it shows it sitting in the photos. It's also higher than indicated in the ordering information, which presented a problem. It doesn't fit the place I'd intended to put it in, so I had to reconfigure my pantry, which I didn't really have time to do. So, not worth the money. It's in the pantry, but I'll be looking for something better.

One person found this helpful

Comment

December 16, 2017

Style Name: ButterflyVerified Purchase

OMG what garbage. Came in a knocked up, heavily taped box with two parts that were wrong. Since you have to put it together like a puzzle, I thought I was nuts as I couldn't figure it out. Then I realized it comes with 2 S shapes and 2 E shapes, I had 4 S shapes. When I finally realized that what I really needed wasn't in the package I was Furious! Never. Again.

One person found this helpful

Comment

Hurley

Not bad for the price

May 8, 2014

Style Name: ButterflyVerified Purchase

We wanted something inexpensive but nice looking for our counter top to display and store a few bottles of wine. This seemed to be both and for the most part it is.

The assembly was pretty easy and with a standard screw driver only took me about ten to fifteen minutes. Construction isn't the best quality but it works and shouldn't be a big deal since this rack is stationary.

I have not had any issues with bottles not fitting yet and we've used a lot of different types so perhaps someone else is putting it together wrong or they just have abnormally large wine bottles but that is not my experience.

The part that stood out the most was the smell of lacquer or paint of some type and the pieces felt slightly tacky to the touch. I'm not sure if these are made to order (which wouldn't be a bad thing) or what but aside from the assembling I haven't noticed it since.

If you're looking for a smaller, decorative looking rack at an affordable price then this shouldn't disappoint!

2 people found this helpful

Received 2 defective racks

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KJBookLover

December 27, 2017

Style Name: ButterflyVerified Purchase

Gave this as a Christmas present but it arrived without the screws needed to assemble or instructions. Figured we were given a returned rack that hadn't been properly checked so we explained the issue and asked for a replacement. The replacement arrived today and it was also missing the screws and instructions. It will also be returned but not worth the effort of trying a third time.

One person found this helpful

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