At this point I will say:
1. It won't currently work with any tablet that wasn't made in 2018. Don't even try.
2. The app isn't where they say it is in the instruction book.
3. Customer service is only open till 5pm eastern time, so if you have a job you can't talk to anyone.
4. It is extremely disappointing that the specs said it woukd work on tablets with KitKat, but they decided to wait to release that app until later. That way kids have to sit and stare at their wands with nothing to yse them on.
4. My child wanted this badly, but we can't use it until a new tablet is delivered. Another $150 out. Our tablets are all less than a year and a half old.
Ok, I am updating my review. Customer service has been great in call back. Product still won't work with our Tab A, or my sons kindle fire we bought 2 weeks ago new (we also ended up buying a new 32 gb kindle fire 8 so kid could use this....got kinda $$ , but it works well in my older daughters windows 10 laptop). If I had to do it over, I probably wouldn't have bought this, or told my child about it until Kano had time to get the kinks out, so I didn't have an ipset child wanting to use a device that wasn't compatible with what it should have been compatible with. I assume they will eventually get the app working on kitkat like they said it would, I just would give it more time. The device is fun and educational, once you buy a new device to use it with.
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