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About Kelly E. Middleton
Middleton is the author and co-author of four books on customer service in public schools with future plans for additional books.
A few of the customer service concepts Middleton teaches include owning every interaction with a student, smoothing transitions between each grade level and/or school, responding to every phone call, email, or private message within 24 hours and many more.
Middleton lead to K-12 home visit initiatives in two different school districts (one urban and one rural) both districts won the prestigious National School Board MAGNA Award for this home visit initiative. Kelly Middleton regularly blogs about customer service tips for public schools and they can be found in the feed to the right of this page or on his website: www.kellymiddleton.com.
Imagine a school district where the cafeteria is the central hub for staff and students to hang out as a respite from normal daily school activities, where food service managers and directors get students excited about the cafeteria on social media, and where parents and students do not even consider bringing a meal from home because of the quality and choices offered in their school cafeteria.
In his last book, Competing for Kids, Kelly E. Middleton explained how customer service concepts from the business world can help public schools attract and retain students. Now, in this follow-up book, Kelly directs his attention entirely on the food service department.
Feed Our Students Well serves up 18 customer service concepts for school leaders and food service employees to deliver the very best nutrition, atmosphere and facilities to students. In this book, you'll learn:
- How food, employee attitudes, facilities, school culture, and leadership can be given a customer service boost to improve student satisfaction in the cafeteria
- How public schools can learn from industry best practices to compete with the current competitive educational climate
- How customer service in a school's food service department can play a major role in overall student happiness and school culture.
About the AuthorKelly E. Middleton is the superintendent of Newport Public Schools in Northern Kentucky. He regularly speaks, trains, and consults with educators across the country. He has over thirty years experience in education, including twenty-three years in public school administration. Middleton is the author and coauthor of three other books on customer service in public schools.
As alternate forms of education become more prominent, public education faces the challenge of losing its best and brightest students to the competition.
Competing for Kids is a full-service manual for giving great customer service throughout your school district. By implementing the concepts in this book, public schools can become more appealing and more successful in retaining and attracting students.
Competing for Kids teaches:
• How the best companies use customer service to compete at the highest level
• How these twenty-one business concepts can help public schools better compete with other forms of education
• How to develop a district-wide customer service plan for all staff members working in the public school arena
About the Author
Kelly E. Middleton is the superintendent of Newport Public Schools in Northern Kentucky. He regularly speaks, trains, and consults with educators across the country. He has thirty years of experience in education and is the coauthor of two other books on customer service in public schools.