Top critical review
No instructions and HORRIBLE online customer service
on December 22, 2011
Maybe, once installed, this might be a decent accessory, though the clip that holds my iPhone 4S is almost too snug, requiring two hands to keep from breaking either the phone clip portion or causing damage to the rest of the mount, or worse the car vent if it's attached to that.
My big complaint is that there are absolutely NO instructions on the box or inside, leaving it up to you to figure it out, especially for use attached to a car vent. There's only a sticker on one piece that gives a website address for a tutorial video that isn't there. Bad link. And a search on the site for the video or manuals leaves you with nothing. (OK, figure how much time I've taken already. There's more.)
In order to send a question about it, you have to register with more information than they should have except to sell you something later, and then the form you fill out is too long an involved to really spend more time on, but I continued.
An e-mail showed up from support (overseas, of course) saying the manual was attached. It was not. Since you couldn't resspond to the e-mail, they gave me a link to my "Incident" that took me to a page called "My Stuff" and there was a list of what looked like FAQs that went on for pages and pages. No "INCIDENT." I called the support number and talked to someone with an accent that I couldn't understand most of the time. He had to put me on hold and then came back to me, asking for an e-mail address, saying that he would send me something. By now, I've spent so much time with this thing that I'm fed up,
and I haven't even put it in my car yet. I'm DONE. It's not even worth sending it back or I would, whether it's a good product or not. I just prefer not to reward companies like this with my purchases.