Top critical review
112 people found this helpful
Keurig WILL NOT honor their warranty / Rust after 6 months
on February 24, 2015
Keurig WILL NOT honor the warranty on this product, and they will be extremely rude about it. Mine started to rust (in the metal cup that you pour water into) 6 months after use. I tried to process a warranty claim with Keurig Commercial Division, and they hung up on me twice and kept telling me why don't i try to get the warranty work done with Kitchenista (Amazon's Fulfillment), then i was accused of stealing it from a hotel, or buying a stolen product from Amazon. Keurig Commercial Products division is unprofessional, and they will not budge, nor will they back up their warranty. Since then i have escalated the issue with the corporate office. I received a phone call back, but the issue still remains unresolved. Which poses the question, "Why are we buying an expensive product, if the manufacturer won't stand behind it??" Why not just buy one of the many other, cheaper machines, and who cares about a warranty right?
I sent 2 emails, and i posted a picture of the rust on Keurig's Facebook wall. The corporate office got back with me today, and they will be sending me out a Mini Plus Personal brewer instead of the commercial one (k130). The problem appears to be resolved. I even got an order confirmation for the new brewer sent to my email. (I think its also important that if you buy this brewer, that you register it on their website.) Good luck if you get any problems with this brewer; it will take some work to get it replaced.