- Hardcover: 320 pages
- Publisher: Wiley; 2 edition (February 8, 2010)
- Language: English
- ISBN-10: 0470545151
- ISBN-13: 978-0470545157
- Product Dimensions: 6.2 x 1.1 x 9.3 inches
- Shipping Weight: 1.1 pounds
- Average Customer Review: 50 customer reviews
- Amazon Best Sellers Rank: #803,735 in Books (See Top 100 in Books)
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Key Performance Indicators (KPI): Developing, Implementing, and Using Winning KPIs Hardcover – February 8, 2010
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"The book makes an important distinction that separates performance indicators from results indicators (like profits, market share percentages, or customer satisfaction numbers), and gives an intriguing list of characteristics for identifying a KPI in the wild. All in all, it's a very handy reference for making sense of something people think they already know - but don't." (Accounting Today, Aug 16-Sept 12, 2010)
"(Parmenter)...draws on his previous research and experience to compile a series of 'how-to' guide-lines for performance improvement implementation for senior managers." (Accountancy Ireland, August 2010)
From the Inside Flap
Key Performance Indicators Developing, Implementing, and Using Winning KPIs Second Edition
Key performance indicators (KPIs), while used commonly around the world, have never until now been clearly defined. Management personnel have identified measures as KPIs though these measures have never been KPIs. The lack of understanding of performance measures has led most monitoring and reporting of measures to fail. The casualty has often been the balanced scorecard, a brilliant tool that can only work if the appropriate measures are in it.
Fully revised and updated, Key Performance Indicators: Developing, Implementing, and Using Winning KPIs, Second Edition represents a significant shift in the way KPIs are developed and used, with an abundance of implementation tools. This Second Edition includes new features to assist you with their implementation:
A letter to the CEO
A 12-step model for developing and using KPIs with revised guidelines
Implementation guidelines for small to medium enterprises and not-for-profit organizations
How to brainstorm performance measures
A kit to help you find your organization's critical success factors
New examples and illustrations
Worksheets, workshop programs, and questionnaires
Over 300 performance measures
Updated templates for reporting performance measures
A facilitator's (consultant) resource kit
References to "free" and "for fee" electronic media to help save you time
By exploring measures that have transformed businesses, this proactive guide has developed a methodology that is breathtaking in its simplicity and yet profound in its impact. Written by KPI expert David Parmenter, it has been said that this book is the missing link between the balanced scorecard work of Robert Kaplan and David Norton and the reality of implementing performance measurement in an organization.
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I would say that many recommendations throughout the book will be of good use, although there are several concepts that are applicable in a cultural environment that is more common to multinational companies or very large local companies.
The best chapter of this book is the first, where David Parmenter discusses the concept of a KPI, from a practical point of view. He divides indicators in three basic types, that makes sense and help understand them :
. KRI - Key Results Indicator
. PI - Performance Indicator
. KPI - Key Performance Indicator
In this chapter, he emphasizes the fact that KPIs are just the few main indicators that management of a business must identify, so that they focus on the right things... Something to remember all the time when you are implementing BSCs, Dashboards and the like.
The proposed approach behind this methodology is a practical one. It is for those that want faster results. The final phrase of the book could be: "roll up your sleeves and put KPIs to work as fast as you can".