Key by Amazon In-Garage Delivery

Try In-Garage Delivery. Get a $40 credit.*
Amazon packages securely delivered inside your garage. FREE for Prime members.
Benefits include package protection, contactless deliveries, and deliveries while you're away.
In-Garage Delivery is built for safety with one-time access to your garage and driver background checks.
With over 1M deliveries. Customer delivery rating for In-Garage Delivery 4.6 out of 5 as of February 2021
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Top FAQs

What is Key by Amazon In-Garage Delivery?

Key by Amazon In-Garage Delivery is a secure, convenient way to receive Amazon packages inside your garage. It helps prevent package theft and provides protection from potentially damaging weather like heat and rain. Key by Amazon is also contactless, because there’s no interaction between you and the delivery associate, or contact between the associate and the garage door.

Key In-Garage Delivery requires a compatible Smart Garage Hub or Wifi Garage Door Opener to enable authorized delivery associates to leave Amazon packages inside your garage.

Is In-Garage Delivery safe?

Protecting your privacy and security is our top priority. That's why we run comprehensive background checks on Amazon drivers before their first delivery. For added layers of security, we confirm the authorized driver is at your address with the correct package before granting them temporary one-time access to open your garage door. No access codes or keys are given to the driver. We also send real-time notifications on the Key by Amazon app that tell you what’s happening during your delivery. Finally, if you change your mind on delivery day, you can block access to your garage in the Key by Amazon App. You have total control.

Is my existing garage door compatible with Key by Amazon?

If you can already open and close your garage door using the myQ app, you can set up In-Garage Delivery immediately in the Works With section of the myQ app. If you cannot open and close your garage door using the myQ app you will need to install a Smart Garage Hub to make your garage door Key compatible. As part of the installation process on the myQ App you will be prompted to set up Key In-Garage Delivery.

How do I place an In-Garage Delivery?

When shopping on Amazon simply choose the “FREE Key Delivery” option at checkout to request an in-garage delivery.

How does an In-Garage Delivery work?

On delivery day, you’ll receive a notification on the Key by Amazon app notifying you that your package is out for delivery. Right before the driver arrives at your garage door, you’ll receive an “Arriving Now” notification. The driver will open your garage with their hand-held Amazon scanner. Amazon will verify that the package belongs to that address, and that the driver is close to the garage door, before opening it. The driver will then place the package just inside your garage, out of your driving path, and close the door with their hand-held device. Once the delivery is complete and your garage door is closed, you will receive a final notification. The driver will always make sure your garage door is closed and secure before leaving the premises. Note: To receive Key Delivery notifications and control your garage door access for delivery, make sure to download the Key by Amazon App and login with your Amazon credentials.

Do I need a camera for In-Garage Delivery?

No, a camera is optional for Key by Amazon In-Garage Delivery. Having a compatible camera will allow you to watch deliveries as they happen. Compatible cameras include Ring Indoor Cam, Ring Stick Up Cam and the myQ Smart Garage Camera.

What if a delivery wasn’t completed to my satisfaction?

All in-garage deliveries are backed by the Key by Amazon Happiness Guarantee. If an in-garage delivery was not completed to your satisfaction, or your product or property was damaged as a direct result of the delivery, we’ll work with you to correct the problem.

*Terms and Conditions for In-Garage Delivery Promotion

The customer must place their Garage Delivery order using the Key by Amazon service before August 1st, 2021 at 11:59 pm PST to qualify for the promotional credit. To receive the $40 Amazon credit, you must (1) be a Prime member with a compatible myQ Smart Garage and a first-time Garage Delivery customer; (2) set up Garage Delivery by linking your myQ with the Key by Amazon app, and (3) place your first eligible Amazon.com order with Garage Delivery and (4) include the applicable promotional code when placing such first eligible purchase. The $40 Amazon credit will be applied toward your garage delivery. Offer available only to Amazon Prime members with a compatible myQ Smart Garage in select areas. You can check your eligibility here: https://www.amazon.com/keyforgarage. Offer applies only to products sold by Amazon.com (search "Sold by Amazon.com"). Promotion not valid on Whole Foods or Amazon Fresh Orders. Products sold by third-party sellers or other Amazon entities do not qualify for this offer, even if they state "Shipped by Amazon.com" or "Prime Eligible. Offer does not apply to digital content. Offer valid while supplies last. Shipping and tax may apply to free and discounted promotional items. Offer limited to 1 per customer per Prime account. The maximum benefit you can receive from this offer is a $40 Amazon credit. This offer cannot be combined with other offers and cannot be applied to a previously completed Garage Delivery. Amazon reserves the right to modify or cancel the offer at any time. Unless an Amazon Gift Card is the stated benefit of the promotion, promotional codes ( including those that are placed directly into accounts) cannot be redeemed for Amazon Gift Cards. Except as required by law, Amazon credit cannot be transferred for value or redeemed for cash. This offer is non-transferable and cannot be resold. The Amazon credit will be applied proportionally between all the promotional items in your order. If the total amount of the order to which the Amazon credit applies is less than $40, the remaining amount of the Amazon credit will be applied to future purchases using Garage Delivery until the Amazon credit is depleted. If you return any of the products related to this order, your refund will be equal to the amount you paid for the product, subject to applicable refund policies. If you violate any of these terms, the offer will be void. Offer valid only for customers invited by Amazon who have received this offer directly from Amazon or a partner via email or online advertisements. Promotional credit expires at 11:59 p.m. (PT) August 15th, 2021. Visit www.amazon.com/gc-legal for full terms and conditions.