Frequently Asked Questions
What is the Amazon Trade-In program?
The Amazon Trade-In program allows customers to receive an Amazon Gift Card in exchange for hundreds of thousands of eligible items including phones, electronics, video games, books, DVDs, and CDs. The process is easy and convenient with free shipping, an immediate offer, and no required registration or listing.
How long will it take to receive payment once I trade in my item?
Depending on your location, trade-in submissions may take up to 10 business days to arrive before your submission is processed. The packages you sent can be tracked anytime in Your Trade-In Account.
Once your item is received and verified, you'll receive an e-mail notification within 2 business days informing you whether your items were accepted or rejected. You can find the status of your trade-in anytime in Your Trade-In Account. Once your trade-in has been paid, you'll see the amount when viewing your gift card balance.
What condition do my items need to be in?
In general, all items must be in at least acceptable condition and the item you wish to trade in must match the exact version displayed in the Trade-In search results or on the product page on Amazon.com. You can find the full condition descriptions by visiting our Eligible Products and Condition Criteria page.
Are there any shipping or other fees?
When using the pre-paid shipping label, shipping trade-in items is completely free, and there are no other fees. When submitting a trade-in, customers will print a pre-paid U.S. Postal Service shipping label for sending in all items. If a trade-in item is not accepted, and is returned, there is no cost for return shipping.
What do I do if I lost my shipping label?
You can print a shipping label at any time by going to Your Trade-In Account and clicking the Print Shipping Label button on the trade-in order.
If you have multiple packages or other shipping questions, check out our Packing and Shipping Instructions.
Can I use the Amazon App to trade in my items?
Yes, you can use the Amazon App on both Android and iOS phones. Simply open the app and scan or search for your items. Trade-In eligible items will have a Trade-In button on the product pages.
Can I trade in an item that isn't listed in the Trade-In Store?
If your item is not listed in the Trade-In Store, then we currently do not have an offer for it. However the Trade-In program is being constantly updated with new titles, so check back regularly.
Do you guarantee the Trade-In price listed on your website?
Yes, if your trade-in is postmarked within 7 calendar days of submission and the item meets or exceeds the product eligibility criteria.
Who do I contact with questions about my trade-in?
The most recent status of your trade-in is available online anytime in Your Trade-In Account.
If you need help submitting the items you want to sell, you can contact Amazon Customer Service via phone, chat, or e-mail by clicking the Contact Us button on any Help page.