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So I legitimately abused my 4.5Q Kitchen Aid mixer. To replace it and prepare for mixing bread dough on a regular basis (once a week) I went with this one.
Overall the reviews said it can handle the quantity I was going to be mixing (and I did take into consideration all of the negatives on this). My sister has been making dough in hers (6Q Kitchen Aid) for 8+ years. I had my 4.5Q for 10 years (and it could not handle regular dough making (which is what finally did it in). I followed the instructions on how much flour it can handle, what speed to mix on, and how long to allow the mixer to knead the dough (it mixes and kneads really quickly, so I didn't need to have it on for more than 5 minutes). Within a month of owning the 6Q Professional the hook was not rotating when I went to start mixing and kneading today's bread dough. The motor did not sound like it was working properly either. So I turned it off, and tried again. No luck- same deal. I let it go for a moment and thought I heard the motor start to work properly, but the hook was still frozen. I finally admitted that this mixer was broken, and kneaded my dough by hand (my Insanity work outs are paying off because I didn't feel like my arms were going to fall off after 10 minutes of hand mixing and kneading). Aren't Kitchen Aid's meant to last past the Apocolypse?
Defeated and bitter I called the Kitchen Aid Customer Service. They asked questions about how much flour I was using (I hadn't passed 10 cups of white flour, or 8 cups of wheat- this mixer should handle these amounts with no issues whatsoever). They asked about the speed I used (I started on Stir for about a minute and changed to "2" after components were just combined- again, as per instructions for use). They asked about how long I allowed the mixer to knead the dough (no more than 5 minutes are required because it mixes really fast and efficiently). After my sob story, she said that I was using the machine as is intended and apologized that the mixer was no longer working and it was from nothing I did. She gathered my contact information and said that in 7-10 business days I will be receiving a new mixer, of the same model and color. She also informed me that they will need the broken one back and all I have to do is take the new one out of the box and put the old one in its place and ship it back. There is a slip included that will cover the return shipping.
So: I'm a bit disappointed that my Kitchen Aid broke, and I have to wait 7-10 business days for the replacement (I got this initially via Prime, so my wait time was short). On the bright side: I am very pleased with the customer service from Kitchen Aid. And I will be receiving a new mixer soon!!!! We'll see how thigs go from there and if I have to change my review.
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From the manufacturer
KitchenAid 6-Qt. Professional 600 Series
The Professional 600 Series 6-Quart Bowl-Lift Stand Mixer is perfect for heavy, dense mixtures.
Professional 600 Series
Burnished metal flat beater, PowerKnead Spiral Dough Hook and 6-wire whisk will help you mix, knead and whip ingredients into culinary masterpieces quickly and easily. And for even more versatility, the power hub fits optional attachments from food grinders to pasta makers and more.
Features
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Over 10 Colors AvailableChoose from all the color options to find the one that best matches your style and personality. |
Power Hub (Over 12 Attachments Available)The power hub turns your stand mixer into a culinary center. With more than 12 optional attachments use the power of your stand mixer to help you make fusilli pasta from scratch, shred a block of Parmesan cheese in seconds and so much more. |
6-Qt. Stainless Steel Bowl with Comfortable Handle6-Qt. stainless steel bowl with comfortable handle offers enough capacity to mix dough for 13 dozen cookies, 8 loaves of bread or 8 pounds of mashed potatoes in a single batch. The bowl is also dishwasher-safe for quick and easy cleanup. |
67-Point Planetary Mixing Action67-Point Planetary Mixing Action means 67 touch points per rotation around the bowl for thorough ingredient incorporation. The beater, dough hook or wire whip rotates around the bowl, giving incredible bowl coverage for comprehensive mixing. |
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| Professional 600 Design | Professional 600 | Custom Metallic | Artisan Design | Artisan | Classic Plus | |
| Capacty | 6-Quart | 6-Quart | 5-Quart | 5-Quart | 5-Quart | 4.5-Quart |
| Bowl Material | Glass with Handle | Polished Stainless Steel with Comfortable Handle | Polished Stainless Steel with Comfortable Handle | Glass with Handle | Polished Stainless Steel with Comfortable Handle | Brushed Stainless Steel (No Handle) |
| Flat Beater | F Series Coated | Burnished Aluminium | Coated | Burnished Aluminium | Coated | Coated |
| Dough Hook | F Series Spiral-Shaped Coated | Spiral-Shaped Burnished Aluminium | C-Shaped Coated | C-Shaped Burnished Aluminium | C-Shaped Coated | C-Shaped Coated |
| Wire Whip | ✓ | ✓ | ✓ | ✓ | ✓ | ✓ |
| Pouring Shield | - | ✓ | ✓ | - | ✓ | - |
| Wattage | 550 | 575 | 325 | 325 | 325 | 275 |
| Color | 3 Colors Available | Over 10 Colors Available | 3 Colors Available | Over 5 Colors Available | Over 20 Colors Available | 1 Colors Available |
| Usage | Cookie Yield - 13 Dozen | Cookie Yield - 13 Dozen | Cookie Yield - 9 Dozen | Cookie Yield - 9 Dozen | Cookie Yield - 9 Dozen | Cookie Yield - 6.75 Dozen |
Additional Features
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Bowl-Lift DesignThe bowl-lift design provides sturdy bowl support for stability when mixing heavy ingredients or large batches. The lever smoothly raises the mixing bowl into position for efficient beater-to-bowl contact. |
10 Speed SettingsPowerful enough for nearly any task or recipe, whether you’re stirring wet and dry ingredients together, kneading bread dough or whipping cream. |
Professional 600 Series IncludesIncludes Powerknead Spiral Dough Hook, Flat Beater, and Stainless Steel Wire Whip. |
Videos
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Videos for this product
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Customer Review: KitchenAid IS NOT WHAT IT USED TO BE!
Emilio
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KitchenAid Ultra Power Plus 4.5qt Tilt-Head Stand Mixer
Fabian
Excellent quality and beautifully made
Reviewed in the United States on June 8, 2011
By some to the reviews I read, I was afraid it was going to be monster size. However, it is the perfect size for any kitchen. It does everything it promises with ease. Excellent quality and beautifully made. Be aware that when making small batches, the 3qt bowl and combo whip comes in handy. It fits the Professional 600 model like a glove, see link below.KitchenAid 3qt Bowl and Combi Whip
Reviewed in the United States on June 8, 2011
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