Top critical review
23 people found this helpful
Kitchenaid does NOT support US Foreign Service or Overseas Military
on May 16, 2012
I was thrilled when I got my Kitchenaid mixer for Christmas. I immediately registered it and started using it. About a month or so after getting it, I noticed a chip in the beater. I sent an email about it to Kitchenaid and they promptly sent me a replacement. Then, last week, only four months after I got the mixer, I turned it on and the beater wouldn't turn around. The motor ran fine, but it wouldn't turn. I called Kitchenaid and they told me they would send a replacement mixer. That's where the problem started. My husband is a Foreign Service Officer, serving at an Embassy overseas, and as soon as they realized we live outside the US, they told me my warranty was no longer valid. Apparently, it says in the warranty, which is something I would have read AFTER I bought the machine. In addition, when I asked the customer service agent to email the information about the local company who repairs Kitchenaid, she told me she couldn't email me. Apparently, if you don't have a warranty, you don't have any rights because they communicated with me via email before they found out I was living overseas.
I would NEVER have purchased such an expensive mixer if I had known I would get NO customer service and would not have any type of warranty. To anyone living overseas, regardless of whether you are serving with the military or are at a US Embassy, think twice before purchasing anything from Kitchenaid. You will spend a lot of money with no protection. I expected more from Kitchenaid.